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Fire & Water - Cleanup & Restoration

Archived Blog Posts

SERVPRO Ready Plan - Is Your Business Ready?

6/1/2021 (Permalink)

Orange SERVPRO house logo, text Be Ready for Whatever Happens If you would like our representative to come out and set up the Emergency READY Profile please call us at 219-779-7577.

We've seen the devastating effects of a fire, water damage, or natural disaster to many businesses. We've seen businesses unable to recover, or take much longer to recover, because they weren't prepared.

SERVPRO of Benton, Jasper, Newton & Southern Lake Counties offers a SERVPRO Emergency READY Profile. Completing a profile, and keeping it updated as your business expands or changes, is a key tool in mitigating damages and restoring your business as quickly as possible.

What Are the Benefits of a SERVPRO Emergency READY Profile?

  • No cost assessment by one of our expertly trained technicians
  • Contains critical information needed in the event of an emergency
  • Provides a plan of action to help you get back to business quicker after an emergency
  • Establishes SERVPRO of Benton, Jasper, Newton & Southern Lake Counties as your disaster mitigation and restorer provider for 24/7/365 peace-of-mind
  • Provides important details about your facilities, priority areas, and contact information so we can quickly get you back in business

SERVPRO READY Plan Apps are available for iPhone, Android, or Blackberry devices - click here to download the free app

If you would like our representative to come out and set up the Emergency READY Profile please call us at 219-779-7577.

June - National Safety Month

6/1/2021 (Permalink)

June is National Safety Month text on top of various shades of green vertical blocks Identifying risks around your home and improving safety standards protects everyone in your community. Today's Tip: Smoke Alarms

June is National Safety Month

Every week throughout June is an opportunity to make a difference in your home, work and community.

Identifying risks around your home and improving safety standards protects everyone in your community.

We will post several safety tips throughout the month in our blog. You can also check out the National Safety Council website for tips and resources.

Today's tips are near and dear to our hearts as we have seen and personally felt the devastation:

SMOKE ALARMS - three out of five home fire deaths result from fires in homes with no smoke alarms according to the National Fire Protection Association. Be sure to test your smoke alarms every month and replace the batteries at least once a year. If the alarm is making a 'chirping' sound be sure to replace the battery immediately.

Smoke alarms should be in every bedroom and in common areas on each floor. Smoke alarms can be interconnected wirelessly so that they all sound when one detects smoke. This is the best way to notify everyone in the home or smoke or fire. Always purchase smoke alarms with the label of a reputable testing agency.

#NationalSafetyMonth

 

Commercial Restoration and Cleaning Services

5/20/2021 (Permalink)

When it comes to your commercial property, we mean business. You need a company that can minimize the disruption to your clients while delivering superior results. Whether you need professional cleaning to make your business shine or to promote that you follow enhanced safety guidelines with our Certified: SERVPRO Cleaned program during these uncertain times, or emergency water restoration services, SERVPRO of Benton, Jasper, Newton & Southern Lake Counties has the training and expertise to help make it "Like it never even happened."

We are available 24 hours a day to get your business back up and running. Our expertise includes restoration services for fire and water damage, including electronics restoration and document drying. We are also your business’s best resource for mold remediation. Learn more about our commercial restoration services:

No Job Is Too Large

With SERVPRO's Commercial Large Loss Division positioned strategically around the United States, we can handle any size disaster for timely mitigation.

There's never a convenient time for fire or water damage to strike your business. Every hour spent cleaning up is an hour of lost revenue and productivity. So when an emergency situation arises in your business, give SERVPRO of Benton, Jasper, Newton & Southern Lake Counties a call at 219-779-7577 and we'll be there fast with the help you need.

 

Ultrasonic Cleaning - Better For Your Business

5/18/2021 (Permalink)

Ultrasound cleaning machine with SERVPRO logo With our ultrasonic system, we are able to process a higher volume of contents more quickly to get you back in business sooner.

Ultrasonic cleaning is used to clean many contents after they have been in a fire, smoke, water or mold damage.

At SERVPRO of Benton, Jasper, Newton & Southern Lake Counties we have a 4-part system:

Pre-Wash 

The first tank is our pre-wash tank which uses compressed air and chemicals to remove the bulk of debris on contents.

Ultrasonic

The second tank is our ultrasonic tank which uses two generators to create very tiny bubbles with sound waves. When those bubbles collide with the contents they collapse and suck the dirt, soot, or debris off of the content.

Rinse

The third tank is a rinse tank with de-ionized water which removes the chemicals used for cleaning.

Drying

The fourth component of our system is a drying cabinet which is powerful enough to dry electronics before they rust.

With our ultrasonic system, we are able to process a higher volume of contents more quickly to get you back in business sooner.

If you need your contents cleaned, call us at (219) 779-7577!

 

Hurricane Preparedness Week - Complete a Written Plan

5/17/2021 (Permalink)

info graphic with written plan for hurricane preparedness May 9 - 15, 2021 is Hurricane Preparedness Week - Complete a Written Plan

May 9-15, 2021 is Hurricane Preparedness Week

The time is NOW, before hurricane season begins, to plan and prepare. You won't be under pressure and will have a better chance at fully preparing without missing an important piece. Having a written plan, particularly one you share with friends and family, will take the guesswork out of what needs to be done and provide you with peace of mind.

If you plan to ride a lesser storm out, prepare in advance what supplies you'll need to board up windows and to have on hand especially if water and electricity are not working. You don't want to spend time standing in long lines when a hurricane watch is issued, plus there is a greater chance of supplies not being available.

Click here to learn more from ready.gov about planning head including questions such as:

  • How will I receive emergency alerts and warnings?
  • What is my shelter plan?
  • What is my evacuation route?
  • What is my family/household communication plan?
  • Do I need to update my emergency preparedness kit?

FEMA also has a comprehensive preparedness guide available here

Hurricane Preparedness Week - Get an Insurance Checkup

5/16/2021 (Permalink)

Photo shows two adults, male and female, reviewing a piece of paper May 9 - 15, 2021 is Hurricane Preparedness Week - Get an Insurance Checkup

May 9-15, 2021 is Hurricane Preparedness Week

Before hurricane season starts, be sure to check in with your insurance agent and ask for an insurance checkup. \You'll want to understand your coverage and ascertain if you need an additional rider for hurricane coverage. You'll also want to make sure you have appropriate coverage - enough to repair, or even replace if necessary, your home and contents. Standard homeowners insurance doesn't usually cover flooding so you may need a separate policy if you live in an area of concern. 

Flood insurance policies require a 30-day waiting period before they become effective so act sooner rather than later to ensure coverage.

Know where your documents are located and take them with you in the event of an evacuation.

For more information on flood insurance check out FEMA and the National Flood Insurance Program at https://www.floodsmart.gov/

Hurricane Preparedness Week - Strengthen Your Home

5/16/2021 (Permalink)

Photo shows an adult male on a ladder with tool belt using a tape measure to board up a window May 9 - 15, 2021 is Hurricane Preparedness Week - Strengthen Your Home

May 9-15, 2021 is Hurricane Preparedness Week

If you plan to ride out the storm, if evacuation isn't necessary, be sure that your home is in good repair and up to local hurricane building code specification. 

There's plenty you can do before hurricane season to prepare and protect your home from damaging hurricane winds:

  • Trim trees on your property 
  • Cover windows with approved window coverings
  • Collect loose outdoor items and secure other outdoor items
  • Secure all doors
  • Find a safe place for your vehicle

The garage door is the most vulnerable part of the home, make sure it can withstand the high winds.

For more information check out FLASH - The Federal Alliance for Safe Homes which includes a do-it-yourself wind inspection to find out what needs attention.

Hurricane Preparedness Week - Assemble Disaster Supplies

5/15/2021 (Permalink)

clipboard with checklist of items that says emergency preparedness checklist May 9 - 15, 2021 is Hurricane Preparedness Week - Assemble Disaster Supplies

May 9 - 15, 2021 is Hurricane Preparedness Week

Just having enough supplies to make it through the hurricane isn't usually enough.

There may be a long recovery period and you need to be prepared with enough supplies to make it through that extended time.

Water and electricity may be out for a week or more.

You'll want to have the following on hand for each person in your household for a minimum of three days:

  • Non-perishable food
  • Water
  • Medication
  • Extra cash
  • Battery-powered radio
  • Flashlights
  • Portable crank or solar-powered USB charger for your cell phone

Since you don't know where you'll be when disaster strikes, prepare kits for your home, work, and vehicles.

For more information on best practices for assembling a disaster supply kit check out this website: https://www.ready.gov/kit

Hurricane Preparedness Week - Help Your Neighbor

5/15/2021 (Permalink)

info graphic describing ways to help your neighbor in the event of a hurricane May 9 - 15, 2021 is Hurricane Preparedness Week - Help Your Neighbor

May 9-15, 2021 is Hurricane Preparedness Week

Many people rely on their neighbors to help them after a disaster. But more can be done before and during the storm as well to help others who may need the assistance.

Before the Storm

Help your neighbors collect supplies and prepare emergency kits. Encourage them to contact their insurance agent to ensure they have appropriate coverage for home and contents. Help them board up their windows if you plan to ride the storm out.

During the Storm

Assist neighbors who may need extra help with evacuation as needed.

After the Storm

When it is safe for you to head outside, check on your neighbors. Do they need any help? Is anyone hurt?

Click here to learn more about the different actions your community can take to prepare and recover from a hurricane, storm, flood, or other weather related disaster.

National Learn to Swim Day - Water Safety Inside the Home As Well

5/14/2021 (Permalink)

picture of water with a life ring and the words water safety National Learn To Swim Day promotes water safety and education. SERVPRO promotes water damage safety and education as well.

The 3rd Saturday in May is National Learn to Swim Day - dedicated to educating parents and children about water safety. Before Memorial Day and the start of summer, as pools are starting to open up, this provides an annual opportunity for families to learn the importance and benefits of learning to swim. Water safety and knowledge from an early age are vital in keeping our children safe.

The owners of SERVPRO of Benton, Jasper, Newton & Southern Lake Counties have 3 Varsity swimmers who have been swimming since their first learn to swim lessons and followed up with years of age group swimming before high school. All three are certified lifeguards (or currently in training to be) as well. So we understand and promote the importance of water safety.

Additionally, we promote water safety when it comes to water in your home - and we know that's not the good kind! Many people do not know where to begin when faced with water damage.

After any water damage situation, your primary focus should be safety first:

  • Is it safe to stay in the house?
  • Electrical and "slip and fall" hazards are some of the most prevalent concerns.
  • Only do activities that are safe for you to perform.
  • Wet materials can be VERY heavy. Be careful!

If you have a water damage emergency call us right away - we can help -- Call (219) 779-7577

 

National Limerick Day Fun

5/12/2021 (Permalink)

A dictionary word and part of the definition of limerick Can you come up with a better SERVPRO limerick than our attempt?

National Limerick Day is observed on May 12th in celebration of the English artist, illustrator, author, and poet Edward Lear (May 12, 1812 - January 29, 1888). Lear is mostly known for his literary nonsense in poetry, prose, and limericks.

So what is a limerick? A limerick is a short, humorous, nonsense poem with 5 lines - the first, second, and fifth lines rhyme and the second and third rhyme. There is a distinct sing-song rhythm. 

Here is our first attempt at a silly SERVPRO limerick. How did we do? Can you come up with a better limerick for us?

There once were some techs from SERVPRO

Who had just poured a fresh cup of joe

But emergencies just can

Ruin your plan

So off they go to ease your woe

It may just be a silly rhyme, but SERVPRO of Benton, Jasper, Newton & Southern Lake Counties techs have left many fresh cups of coffee behind to run out to those in need.

National BBQ Day - Grilling Safety

5/12/2021 (Permalink)

Picture of a grill with smoke pouring out the top Summer weather means it's time to break out the grill. Have fun, but grill safely!

Summer weather means it's time to break out the grill! May 16th is National BBQ Day.

Grilling safely is a must this summer. According to the National Fire Protection Association, between 2014 and 2018, fire departments went to an annual average of 8,900 home fires involving grills, hibachis, or barbeques including 3,900 structure fires and 4,900 outside or unclassified fires. Gas grills contribute to a higher number of fires than charcoal grills.

Here are some grilling fire safety tips:

  • Grills should be placed well away from home/deck railings, fences, and out from under eaves and branches
  • Check out the National Fire Protection Association (NFPA) website for a simple test to test your grill for gas leaks and a free safety tip sheet
  • Keep your grill clean by removing grease or fat buildup from grills and trays below grills
  • Never leave your grill unattended, especially with children around

SERVPRO of Benton, Jasper, Newton & Southern Lake Counties wants you to have fun but be safe this summer. Enjoy grilling season safely, but know that if something happens, we will be there right away to help.

Three Types of Water Damage - Important to Know the Difference

5/12/2021 (Permalink)

Water damages are categorized into three different types based on the SOURCE where the water loss came from.

Common sources of water losses are broken water pipes, defective appliances, natural disasters, and structural failures.

These losses can happen to ANY home or business owner and understanding the different types can help you as a homeowner or business owner.

Category One - Clean Water

Clean Water is treated water that does not contain any waste and has not been used. Examples of Clean Water damages are broken pipes, overflowing sinks, and defective appliances. This type of damage presents few health risks to humans during removal.

Category Two - Gray Water

Gray Water is water that has been used and carries waste products, but does not contain human waste. Examples of Gray Water damages are overflowing washing machines or toilet overflow with no solid matter. Generally this type of damage may present the hazard of spreading diseases, and can cause sickness if exposed through touching or drinking.

Category Three - Black Water

Black Water is unsanitary water. Examples of Black Water are sewage backups and flood water. This type of damage can contain disease-causing organisms as well as possible chemical contaminates.

*The names of water types-clean, gray or black are not based on actual water color, but what it contains

Note: Clean Water becomes Gray Water, and Gray Water becomes Black Water, the longer water sits.

Timely mitigation is key in preventing secondary damage to contents and structure. Secondary damage can be mold growth, warped flooring, carpet delimitation, musty odors, etc.

WHAT DOES THIS MEAN?

The faster water is removed, the less damage that will occur. This will ultimately save the property owner and insurance company money and prevent costly repairs to the property.

SERVPRO of Benton, Jasper, Newton & Southern Lake Counties goal is to restore rather than replace a damaged structure or contents in order to save time and money for our customers.

Call us any time day or night if you experience any type of water damage so we can get to work right away - (219) 779-7577

Household Contents - Restore vs Replace

5/12/2021 (Permalink)

SERVPRO orange house logo with words Let SERVPRO help restore your precious belongings At SERVPRO of Benton, Jasper, Newton & Southern Lake Counties we have a restore first mentality. That means what matters to you matters to us, too.

SERVPRO of Benton, Jasper, Newton & Southern Lake Counties Franchise Professionals clean and restore your property using specialized equipment and cleaning techniques. This "restore first" mentality reduces interruption and gets you back to your life.

After a fire you might think it would just be easier to replace everything and move on. First, that's not always the best move, especially for items with sentimental value. Additionally, many insurance companies don't cover full replacement costs if restoring is an option.

Benefits of Restoring vs Replacing

  • Cost Effective - less expensive to dry, clean, and restore many items than replace them
  • Time Savings - the drying process restores you to preloss condition sooner as removing and replacing often takes longer
  • Family Heirlooms - being able to save your precious items provides peace of mind
  • Insurance Preferred - most insurance companies prefer restoration companies such as SERVPRO to clean and restore as many items as feasible

Advanced drying and cleaning techniques, ultrasonic wave technology, and ozone treatment allow us to salvage many of your items.

Unfortunately, not all items can be restored to preloss condition. SERVPRO of Benton, Jasper, Newton & Southern Lake Counties technicians examines each item to look for fine cracks and stains that cannot be reversed with just cleaning. Some items are refinished; others may need to have parts replaced. Any item that cannot be cleaned to preloss condition is documented so that it can be replaced. We understand that some items are irreplaceable. For irreplaceable items that cannot be restored to preloss condition, our crews are often able to make significant improvements on the appearance and odor of an item that has been in a fire. Crews are trained to inform you of any items that can only be partially restored so that you can decide if you want us to attempt cleaning, with guidance from your insurance company.

When a fire takes control of your life, we help you take control back. Call SERVPRO of Benton, Jasper, Newton & Southern Lake Counties today: (219)779-7577

SERVPRO is Faster to Any Size Disaster

5/9/2021 (Permalink)

Green race car with orange SERVPRO logo SERVPRO of Benton, Jasper, Newton & Southern Lake Counties is Faster to ANY Size Disaster!

24 Hour Emergency Service

Flooding and water emergencies, fires, storms, and natural disasters don’t wait for regular business hours and neither do we. SERVPRO of Benton, Jasper, Newton & Southern Lake Counties provides emergency cleaning and restoration services 24 hours a day, 7 days a week—including all holidays. You can expect an immediate response time, day or night.

Locally Owned and Operated

Since we are locally owned and operated, we are able to respond quicker with the right resources, which is extremely important. A fast response lessens the damage, limits further damage, and reduces the restoration cost.

Water Damage

Water is particularly invasive, quickly spreading throughout your property and being absorbed into floors, walls, furniture, etc. SERVPRO of Benton, Jasper, Newton & Southern Lake Counties Franchise Professionals arrive quickly and start the water extraction process almost immediately.

If you find yourself in need of emergency services, call us anytime, day or night (219) 779-7577

Fire Damage Repair and Restoration

5/9/2021 (Permalink)

Firefighters surrounded by smoke battling a house fire Fires can be especially devastating to your home or business. After the fire, call SERVPRO of Benton, Jasper, Newton & Southern Lake Counties.

Fires are Scary and Devastating

No one knows this better than the owners of SERVPRO of Benton, Jasper, Newton & Southern Lake Counties. They experience their own devastating house fire and lost everything. They take from that experience to bring hope and trust to their customers.

Fires can be especially devastating to your home or business. After the fire trucks leave, your property will likely suffer from not only fire and smoke damage, but also widespread water damage and flooding from firefighting efforts.

Franchise Professionals at SERVPRO of Benton, Jasper, Newton & Southern Lake Counties have specialized fire and water damage restoration training and experience to quickly clean up and restore your home to pre-fire condition. They also can remove the pervasive smoke odor and deep-clean soot from upholstery and carpet.

Fire, Smoke, or Soot Damage? Call Us Today - (219) 779-7577

Fire - What Can You Do Until Help Arrives?

5/9/2021 (Permalink)

After photos of a fire, smoke and soot damage to household items Do's and Don'ts of Reacting to a Fire - Wait for Help from SERVPRO of Benton, Jasper, Newton & Southern Lake Counties.

After any fire damage situation, your primary focus should be safety:

  • Is it safe to stay in the house?
  • Electrical and "slip and fall" hazards are some of the most prevalent concerns.
  • Only do activities that are safe for you to perform.
  • Wet materials can be VERY heavy. Be careful!

Have A Fire or Smoke Damage Emergency?
Call SERVPRO of Benton, Jasper, Newton & Southern Lake Counties at (219) 779-7577

What To Do After A Fire

  • Limit movement in the home to prevent soot particles from being embedded into upholstery and carpets.
  • Keep hands clean so as not to further soil upholstery, walls and woodwork.
  • Place clean towels or old linens on rugs, upholstery and carpet traffic areas.
  • If electricity is off, empty freezer and refrigerator and prop doors open.
  • Clean and protect chrome with light coating of petroleum jelly or oil.
  • Wash houseplants on both sides of leaves.
  • Change HVAC filter.
  • Tape double layers of cheesecloth over air registers.

What NOT To Do After A Fire

  • Don't attempt to wash any walls or painted surfaces or shampoo carpet or upholstery without contacting your SERVPRO Franchise Professional.
  • Don't attempt to clean any electrical appliances that may have been close to fire, heat or water without consulting an authorized repair service.
  • Don't use any canned or packaged food or beverages that may have been stored near the fire, heat or water.
  • Don't turn on ceiling fixtures if ceiling is wet. The wiring may be damaged.
  • Don't send garments to an ordinary dry cleaner. Improper cleaning may set smoke odor.

The Fire Damage Restoration Process

5/9/2021 (Permalink)

After the fire trucks leave, your home likely suffers from fire and smoke damage and extensive water damage from firefighting efforts. SERVPRO of Benton, Jasper, Newton & Southern Lake Counties Franchise Professionals have the specialized fire restoration training needed to restore your home to pre-fire condition.

Have Questions About Fire, Smoke, or Soot Damage?
Call Today (219) 779-7577

Every fire damage event is a little different, and requires a unique solution, but the general process stays the same. The steps listed below illustrate our process for the "typical" fire damage emergency.

Step 1: Emergency Contact

The restoration process begins when you call us. We are available 24 hours a day. Our specialist will ask a series of questions regarding the fire damage event that will help us dispatch our professional technicians with the appropriate equipment and resources.

Step 2: Inspection and Fire Damage Assessment

Our Professionals will carefully inspect and test adjoining rooms of your property to determine the extent of the fire, smoke, and soot damage. This step is crucial to developing a plan of action.

Step 3: Immediate Board-Up and Roof-Tarp Service

Fire damage can often compromise windows, walls, and roofs. To maintain security and to protect against further damage, the SERVPRO Franchise Professionals can board up missing windows and walls and place tarps on damaged roofs.

Step 4: Water Removal and Drying (if water damage is present)

The water removal process begins almost immediately and removes the majority of the water. We will then use dehumidifiers and air movers to remove the remaining water and complete the drying process.

Step 5: Removal of Smoke and Soot from All Surfaces

Our SERVPRO Franchise Professionals use specialized equipment and techniques to remove smoke and soot from ceilings, walls, and other surfaces.

Step 6: Cleaning and Sanitizing

We will clean all of the restorable items and structures that were damaged by the fire. We use a variety of cleaning techniques to restore your belongings to pre-fire condition. We're also trained to remove odors using industrial air scrubbers and fogging equipment.

Step 7: Restoration

Restoration is the final step—getting your home or business to its pre-fire condition. Restoration may involve minor repairs, such as replacing drywall, painting, and installing new carpet; or it may entail major repairs such as the reconstruction of various areas or rooms in a home or business.

Water Damage - What To Do Until Help Arrives

5/9/2021 (Permalink)

SERVPRO technicians using advanced water extraction equipment to clean a kitchen SERVPRO of Benton, Jasper, Newton & Southern Lake Counties uses advanced water damage inspection and extraction equipment.

After any water damage situation, your primary focus should be safety first:

  • Is it safe to stay in the house?
  • Electrical and "slip and fall" hazards are some of the most prevalent concerns.
  • Only do activities that are safe for you to perform.
  • Wet materials can be VERY heavy. Be careful!

Have A  Water Damage Emergency? Call SERVPRO of Benton, Jasper, Newton & Southern Lake Counties (219) 779-7577

What To Do After Flooding

  • Remove excess water by mopping and blotting.
  • Wipe excess water from wood furniture after removal of lamps and tabletop items.
  • Remove and prop wet upholstery and cushions.
  • Place aluminum foil or wood blocks between furniture legs and wet carpeting.
  • Turn air conditioning on for maximum drying in summer.
  • Remove colored rugs from wet carpeting.
  • Remove art objects to a safe, dry place.
  • Gather loose items from floors.

What NOT To Do After Flooding

  • Don't leave wet fabrics in place. Hang furs and leather goods.
  • Don't leave books, magazines or other colored items on wet carpet or floors.
  • Don't use your household vacuum to remove water.
  • Don't use television or other household appliances.
  • Don't turn on ceiling fixtures if ceiling is wet, and keep out of rooms where ceilings are 

The Water Damage Restoration Process

5/9/2021 (Permalink)

SERVPRO technicians crouched down in kitchen explaining process to customers Every water damage is different. SERVPRO of Benton, Jasper, Newton & Southern Lake Counties professionals will help walk you through the process.

When your home or commercial property has water damage from flooding or leaks, SERVPRO of Benton, Jasper, Newton & Southern Lake Counties has the expertise and equipment to properly restore your property. Our experience and scientific approach to water removal and water cleanup enable us to properly dry and restore your property.

Water or Flood Damage?
Call Today – (219) 779-7577

Every water damage event is a little different and requires a unique solution, but the general process stays the same. You can click on any of the steps below to learn more about that process.

Step 1 - Emergency Contact

The restoration process begins when you call us. Our representative will guide you through the crisis and may ask several questions to help us better understand the equipment and resources needed.

Ste 2 - Inspection and Water Damage Assessment

We determine the scope of your water damage at this stage. We inspect and test to determine the extent of damage and how far the moisture has traveled to ensure proper and complete restoration.

Step 3 - Water Removal/Water Extraction

The water removal process begins almost immediately and removes the majority of the water. We use powerful pumps and vacuum units to quickly remove hundreds or thousands of gallons from your property, which helps prevent secondary water damage and mold growth.

Step 4 - Drying and Dehumidification

We use specialized equipment to remove the remaining water that is harder to access. Our Professionals will use room measurements, temperature, and relative humidity to determine the optimal number of air movers and dehumidifiers needed to dry your home or business.

Step 5 - Cleaning and Sanitizing 

We clean all of the restorable items and structures damaged by the water. We are adept at cleaning contents using a number of techniques. Our professionals are trained to provide sanitizing treatments and to remove odors and deodorize your property.

Step 6 - Restoration

Restoration is the process of restoring your home or business to its pre-water damage condition. Restoration may involve minor repairs, such as replacing drywall and installing new carpet, or may entail major repairs, such as the reconstruction of various areas or rooms in a home or business.

SERVPRO Uses Advanced Technology and Techniques

5/9/2021 (Permalink)

Photo of SERVPRO equipment and technology SERVPRO of Benton, Jasper, Newton & Southern Lake Counties uses the most advanced equipment and technology to return your home to preloss condition.

The past few decades has seen a rapid advancement in the technology and techniques used in the restoration industry. These advancements allow SERVPRO of Benton, Jasper, Newton & Southern Lake Counties Franchise Professionals to restore a property back to preloss condition quickly, reliably, and more effectively.

The Institute of Inspection Cleaning and Restoration Certification (IICRC) sets practical standards for restoration and cleaning. The IICRC S500 Water Damage Guide is a specific set of practical standards that incorporate the field of psychometry, which involves the manipulation of temperature and relative humidity to remove moisture and dry a property quickly and effectively.

Moisture Detection and Measurement Equipment

Scientific drying principles rely upon specialized equipment to detect, measure, and monitor a property's moisture levels. Recent advances, like infrared cameras, can help us detect water through a wall, ceiling, or floor.

  • An infrared camera may be used to identify water location for thorough water removal.
  • Sensitive moisture detectors, hygrometers, and other meters measure the extent of moisture saturation

Water Extraction Equipment

Powerful extraction equipment speeds the drying process by removing the bulk of the water from your home or business.

  • Submersible and gas-powered pumps for continuous pumping of high-level water. 
  • Truck-mounted and portable extraction units perform efficient water removal.

Drying Equipment

Industrial strength air movers and dehumidifiers are needed to remove the remaining moisture from ceiling, walls, and floors of your home or business. Proper drying helps to prevent swelling and warping of floors, walls, and furniture.

  • High-speed air movers causes moisture to evaporate at a faster pace
  • Industrial grade dehumidifiers pull the water vapor from the air.

Odor Removal and Deodorization

Water and fire damage often causes powerful odors. The machines we use remove airborne contaminants and control the air quality during the restoration and cleanup process.

  • Air scrubbers
  • Thermal foggers and deodorization agents

Sanitizing Agents, Germicides, and Anti-Microbial Treatments

The use of OSHA-approved cleaning agents may be needed to clean and remove odors and/or contaminants on your property.

  • Deodorization products control odors from excessive moisture.
  • Disinfection products stop the growth of bacteria, fungi, mildew, and other harmful microorganisms.

Call us at (219) 779-7577 or check out our website for more information on what SERVPRO of Benton, Jasper, Newton & Southern Lake Counties can do for you.

Restoring Your Commercial Property After a Water Damage Event

5/9/2021 (Permalink)

Female SERVPRO technician reviewing iPad with commercial customer overlay says Here to Help Disasters at commercial properties are complex and unique. Call the professionals at SERVPRO of Benton, Jasper, Newton & Southern Lake Counties..

Flooding and water damage events at commercial properties are often complex with numerous issues that require a knowledgeable and flexible response. Whether we're dealing with a relatively small water cleanup scenario or a large scale event, we work quickly to assess each unique situation and isolate the damaged area. In many instances, normal operations can continue in a temporary space while we restore your facility.

Restoring Commercial Properties Presents Unique Challenges

Our professionals are trained to be mindful of legal and environmental concerns and strive to fully restore the damaged area while working within your budgetary constraints. We understand that every hour spent cleaning up is an hour of lost revenue and productivity. So when an emergency situation arises in your business, give us a call and we'll be there fast with the help you need.

About SERVPRO of Benton, Jasper, Newton & Southern Lake Counties

SERVPRO of Benton, Jasper, Newton & Southern Lake Counties specializes in the cleanup and restoration of commercial and residential property after a water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO's corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

Contact us at (219) 779-7577 for any commercial clean up or restoration needs.

Hurricane Preparedness Week - Determine Your Risk

5/9/2021 (Permalink)

Hurricane Preparedness Determine Your Risk info graphic May 9 - 15, 2021 is Hurricane Preparedness Week - Determine Your Risk

Threats from hurricanes vary widely depending on where you live. It's not just those on the coast who can experience life-threatening impacts. 

Take some time now to evaluate what you need to do to protect your home and family - before that first storm hits.

Hurricanes can wreak havoc on the coastlines but also affect inland areas. Watch for storm surges along the coast and inland flooding due to heavy rainfall, as well as tornadoes, strong wind, rip currents and large waves.

If you experience flooding from heavy rainfall the professionals at SERVPRO of Benton, Jasper, Newton & Southern Lake Counties can help clean up the water damage and restore your home.

Evaluate your personal risk for hurricanes, find out if you live in a hurricane evacuation zone, and review and update, if necessary, your insurance policies. Make a list of supplies you will need and prepare your home for the upcoming hurricane season.

For more information on hurricanes and hurricane safety, visit the National Weather Service

Hurricane Preparedness Week - Develop an Evacuation Plan

5/9/2021 (Permalink)

Hurricane Preparedness Evacuation Plan info graphic May 9 - 15, 2021 is Hurricane Preparedness Week - Develop an Evacuation Plan

May 9 - 15, 2021 is Hurricane Preparedness Week.

Take some time this week to develop or update your evacuation plan. 

First, find out if you live in a storm surge hurricane evacuation zone or if you're in a home that would be unsafe during a hurricane.

If you are, figure out where you will go and how you will get there if you are told to evacuate. You do not need to travel hundreds of miles away, but you need to relocate to someplace safe. Make sure you know if any routes will be closed or have a plan for alternate routes if inaccessible. 

Identify someone, maybe a friend or relative, who does not live in an evacuation zone or unsafe home and coordinate with them to use their home as a safe evacuation destination.

Be sure to account for any pets as local shelters may not allow them.

Put the plan in writing for you and be sure to share your plan so your family and friends know that you are prepared and follow up when you can to let them know you are safe.

The National Weather Service and Red Cross have more information to help you prepare.

SERVPRO of Benton, Jasper, Newton & Southern Lake Counties Is An IICRC Certified Firm

5/7/2021 (Permalink)

IICRC certified firm logo SERVPRO of Benton, Jasper, Newton & Southern Lake Counties is an IICRC Certified firm.

SERVPRO of Benton, Jasper, Newton & Southern Lake Counties is an IICRC firm. The Institute of Inspection, Cleaning and Restoration Certification (IICRC) creates the standards for the restoration industry and provides training and certification to restoration companies. IICRC Certified Firms have the right to display the IICRC Certified Logo.

IICRC Certified Firms must:

• Present accurate information to consumers and conduct business with honesty and integrity.

• Require a technician on all jobs who has been formally trained and passed all required tests.

• Require a continuing education program to keep technicians up-to-date on the latest changes in the industry.

• Maintain liability insurance to protect all parties in the event of an accident.

• Maintain a written complaint policy and agree to Better Business Bureau or similar arbitration to resolve disputes, and accept the conclusions and recommendations of arbitration.

The IICRC Develops The Standards For The Restoration Industry

The IICRC has been the driving force in establishing the main industry standards and reference guides for professional carpet cleaning, water damage restoration and mold remediation. These IICRC standards take years to develop and require the coordination of experts in the field: manufacturers, industry organizations, insurance professionals, training schools, contractors, and public health professionals.

Every five years, the standards are reviewed and updated. The water damage restoration field changes rapidly with advancements in technology and science, and therefore the standards must evolve to keep pace.

About SERVPRO of Benton, Jasper, Newton & Southern Lake Counties

SERVPRO of Benton, Jasper, Newton & Southern Lake Counties specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration and we are an IICRC Certified Firm. We believe in continuous training: from initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

Visit our website at SERVPRO of Benton, Jasper, Newton & Southern Lake Counties to learn more about our certifications and how we can help you in your time of need.

For Immediate Service For Your Crown Point Business, Call SERVPRO of Benton, Jasper, Newton & Southern Lake Counties

5/7/2021 (Permalink)

Green SERVPRO van with logo license plate that reads FASTER Commercial services available for any size business.

SERVPRO of Benton, Jasper, Newton & Southern Lake Counties provides 24-hour emergency service and is dedicated to being faster to any-sized disaster in Crown Point and Southern Lake County. We can respond immediately to your emergency and have the expertise to handle your restoration or cleaning needs.

  • 24-Hour Emergency Service
  • Faster to Any-Sized Disaster
  • Highly Trained Restoration Technicians
  • A Trusted Leader in the Restoration Industry
  • Locally Owned and Operated
  • Advanced Restoration and Cleaning Equipment 

Have Questions? Call Us 24/7 – (219) 779-7577

Commercial Services

There's never a convenient time for fire or Water damage to strike your Crown Point commercial property. Every hour spent cleaning up is an hour of lost revenue and productivity. So when the need arises for professional cleaning or emergency restoration services we have the training and expertise to respond promptly with highly trained technicians to get your property back to business. Learn more about our commercial services: SERVPRO of Benton, Jasper, Newton & Southern Lake Counties Commercial Services

  • Commercial Water Damage Restoration
  • Commercial Fire Damage Restoration

Soot and Smoke Damage Cleanup

5/7/2021 (Permalink)

photo of fire damaged basement kitchen, soot and smoke SERVPRO of Benton, Jasper, Newton & Southern Lake Counties has equipment and expertise to restore your fire and smoke damage.

Smoke and soot is very invasive and can penetrate various cavities within your home, causing hidden damage and odor. Our smoke damage expertise and experience allows us to inspect and accurately assess the extent of the damage to develop a comprehensive plan of action.  

Smoke and Soot Facts:

  • Hot smoke migrates to cooler areas and upper levels of a structure.
  • Smoke flows around plumbing systems, seeping through the holes used by pipes to go from floor to floor.
  • The type of smoke may greatly affect the restoration process.

Different Types of Smoke:

There are two different types of smoke–wet and dry. As a result, there are different types of soot residue after a fire. Before restoration begins, SERVPRO of Benton, Jasper, Newton & Southern Lake Counties will test the soot to determine which type of smoke damage occurred. The cleaning procedures will then be based on the information identified during pretesting. Here is some additional information:

Wet Smoke – Plastic and Rubber

  • Low heat, smoldering, pungent odor, sticky, smeary. Smoke webs are more difficult to clean.

Dry Smoke – Paper and Wood

  • Fast burning, high temperatures, heat rises therefore smoke rises.

Protein Fire Residue – Produced by evaporation of material rather than from a fire

  • Virtually invisible, discolors paints and varnishes, extreme pungent odor. 

Our Fire Damage Restoration Services:

Since each smoke and fire damage situation is a little different, each one requires a unique solution tailored for the specific conditions.  We have the equipment, expertise, and experience to restore your fire and smoke damage.  We will also treat your family with empathy and respect and your property with care.

Have Questions about Fire, Smoke, or Soot Damage?
Call Us Today – (219) 779-7577

Understanding Thunderstorms

5/6/2021 (Permalink)

Picture of the three stages of thunderstorm development with arrows and explanation When a storm hits you need the company with storm damage experience & expertise - call SERVPRO of Benton, Jasper, Newton & Southern Lake Counties.

Thunderstorms can occur quickly and without warning at times. How exactly do thunderstorms form?

The Center for Science Education at the University Corporation for Atmospheric Research explains that most thunderstorms form with three stages: cumulus, mature, and dissipating.

Cumulus Stage - This is where the clouds start to form. Warm, moist air moves upward and forms puffy clouds. As it rises, the moisture in the air condenses into water droplets. The updraft of warm air can form when air is pushed up the side of a mountain or at weather fronts where warm and cold air masses collide. However, they often can occur just because warm air rises. 

Mature Stage - As the cloud grows and more water droplets are added, the cloud starts to look dark and grey and becomes heavy. Raindrops start to fall through the cloud when the warm air rising can no longer hold them up. Air flows up and down through the cloud creating a thunderstorm cell and building up electrical charges. Those charges allow lightning to form. Thunder is the sound you hear when lightning strikes. 

Dissipating Stage - When the downdrafts become stronger than the updraft, the storm starts to weaken. The storm dies out, usually with a light rain. Typical thunderstorms take about an hour to complete the process, but more powerful supercells and squall lines can last for several hours.

If you find yourself with water damage after a sudden thunderstorm, contact SERVPRO of Benton, Jasper, Newton & Southern Lake Counties at (219) 779-7577 to help assess and remediate the damage.

Storm Damage - Is It Covered?

5/6/2021 (Permalink)

There is nothing worse than trying to recover from storm damage only to find out it isn't covered by your homeowner's insurance. 

You'll need to check your individual policy and speak with your insurance agent, but the typical policy will cover these storm claims: water and ice damage, lightning strikes and power surges, and wind, hail, and fallen trees.

Coverage for water damage varies depending on the cause. Review your policy to see if your particular situation is covered (pipes burst, overflowing toilet, leaking ice maker, etc)

If lightning strikes, the resulting fire or smoke damage is often covered. Some policy may even provide coverage for power surges or outages as a result of the lightning strike.

Some storm damage is not covered at all without a separate specific insurance policy such as earthquakes or floods. If you live in an area where these are frequent you will want to work with your agent for the best coverage to fit your needs. 

As with any claim, limits apply. Your policy will spell out your coverage and your agent can help explain the best course of action in the event of a loss. 

For a stress free claims process, SERVPRO of Benton, Jasper, Newton & Sothern Lake Counties works with your insurance to help manage the insurance process and paperwork.

Toilet Overflow or Sewage Back Up in Dyer, Indiana

5/5/2021 (Permalink)

Image shows SERVPRO branded drying equipment in a bathroom. Whenever you deal with water damage from an overflowing toilet or sewage back up, time is of the essence.

An overflowing toilet caused this bathroom in Dyer to flood. SERVPRO of Benton, Jasper, Newton & Southern Lake Counties was on the scene right away with specialized water extraction and drying equipment to mitigate the damages.

Our technicians surveyed the damage and used moisture detectors for best clean up and placement of equipment. 

High speed air movers and dehumidifiers were placed and moisture levels in the floor and walls were monitored as the drying process progressed. Antimicrobial treatment was sprayed and restorative work was completed to the satisfaction of the customer. SERVPRO technicians restored the bathroom back to its original state and the homeowner knew their expertise was the right choice.

If you find yourself in a similar situation, reach out to us right away. Sewage water or toilet water if not just clean and leaking can contain harmful bacteria and microbes that can cause serious illness. Contaminated water should be immediately mitigated. 

SERVPRO of Benton, Jasper, Newton & Southern Lake Counties has restoration specialists with the appropriate training, specialized equipment, and protective gear. Contact us 24/7 at (219) 779-7577. 

Certified: SERVPRO Cleaned - How It Benefits Your Business

5/5/2021 (Permalink)

The Certified: SERVPRO Cleaned is our continued commitment to a higher standard of clean. 

As people try to get back to doing the things they did a year ago, they want to know that businesses are expanding their operations safely. That's where we come in. Our Certified: SERVPRO Cleaned initiative is a specialized viral pathogen-cleaning program that helps prevent the spread of COVID-19 and inspires safety and confidence in our communities. This program goes beyond standard janitorial cleaning, and our years of experience with biohazard decontamination denotes trust in SERVPRO professionals to bring a higher standard of clean.

The program is based on the three C's: Consult, Clean, Certify.

Consult - We start by learning about the unique needs of your business and each space in your business. We want to concentrate our efforts on what you need most to operate safely and confidently.

Clean - Based on your specific, unique needs, our professionals will deep clean the property using our proprietary EPA-approved, hospital-grade cleaning solutions, always adhering to CDC standards.

Certify - Everyone will know your business is Certified: SERVPRO Cleaned by the shield posted in your front window. Our shield ensures trust and represents your commitment to comfort and security of your employees, customers, and community.

So when people see the Certified: SERVPRO Cleaned shield, they can walk in with confidence. Because they'll know the #1 choice in clean up and restoration was there.

If you want to learn more about how to instill confidence in the safety and cleanliness of your business, call us at (219) 779-7577 or check out our website - SERVPRO of Benton, Jasper, Newton & Southern Lake Counties introduces the Certified: SERVPRO Cleaned Initiative

Disaster Doesn't Respect Time

5/5/2021 (Permalink)

Green sign with orange SERVPRO house logo that says Yes, We're Open SERVPRO of Benton, Jasper, Newton & Southern Lake Counties provides emergency cleaning & restoration services 24 hours/day, 7 days/weeks.

Water damages, fires, disasters - they don't respect time. That's why you can rely on SERVPRO of Benton, Jasper, Newton & Southern Lake Counties to be there for your emergency service needs.

We provide emergency services 24 hours a day, 7 days a week - including all holidays (again, disaster doesn't care if you are celebrating).

You can expect an immediate response any time, day or night, from one of our certified professionals.

In many cleaning and restoration situations, immediate action is needed. An immediate response helps to minimize the damage and the cleaning and restoration costs.

Water is particularly invasive, quickly spreading throughout your property and being absorbed into floors, walls, furniture, etc. SERVPRO Franchise Professionals arrive quickly and start the water extraction process almost immediately.

Need Emergency Service? Call Us 24/7 – (219) 779-7577

Water Damage - Mitigation Equipment

6/26/2020 (Permalink)

SERVPRO green water mitigation equipment on a hardwood kitchen floor The right tool is vital to timely mitigation. We have several tools available to return you back to preloss condition quickly.

Using the proper equipment makes a difference in reducing claims loss expense. When time matters, SERVPRO of Benton, Jasper, Newton & Southern Lake Counties answer your call with fast action, trained professionals, and advanced technology and equipment.

The right tool is vital to timely mitigation. We have several tools available to return you back to preloss condition quickly at the most efficient cost.

Air Moving Equipment

Air movers are used in water damage restoration to enhance evaporation at the surface level, reducing drying time. As airflow at the surface level increases, the moisture in the air increases. This moisture is then eliminated with the use of dehumidification equipment.

Dehumidification Equipment

By extracting water vapor from the air, dehumidifiers lower the relative humidity, which in turn increases the rate of evaporation. In a water damaged structure, dehumidifiers pull in the moist, humid air and then discharge dry, warm air. The dry air acts like a sponge absorbing moisture from wet materials.

Refrigerant dehumidifiers work similarly to air conditioners.

Desiccant dehumidifiers use chemicals called desiccants that readily absorb moisture from the air.

Deodorization Equipment

Ultra Low Volume (ULV) Foggers will atomize liquid deodorizing agents, producing a fine mist that easily penetrates sites where odor-causing residues accumulate. ULV foggers can also be used to inject fungicides and disinfectants into wall cavities and other difficult-to-access areas.

Thermal Foggers dispense solvent-based products in large volume, dense fog suitable for confined areas. The fog consists of tiny particles of deodorant solution that pairs with and neutralizes odor-causing particles.

How SERVPRO's Ultrasonic Cleaning Can Benefit Your Business Restoration

6/2/2020 (Permalink)

Image is of a silver ultrasonic cleaning machine With our ultrasonic system, we are able to process a higher volume of contents more quickly to get you back in business sooner.

Ultrasonic cleaning is used to clean many contents after they have been in a fire, smoke, water or mold damage.

At SERVPRO of Benton, Jasper, Newton & Southern Lake Counties we have a 4-part system:

Pre-Wash 

The first tank is our pre-wash tank which uses compressed air and chemicals to remove the bulk of debris on contents.

Ultrasonic

The second tank is our ultrasonic tank which uses two generators to create very tiny bubbles with sound waves. When those bubbles collide with the contents they collapse and suck the dirt, soot, or debris off of the content.

Rinse

The third tank is a rinse tank with de-ionized water which removes the chemicals used for cleaning.

Drying

The fourth component of our system is a drying cabinet which is powerful enough to dry electronics before they rust.

With our ultrasonic system, we are able to process a higher volume of contents more quickly than our competitors to get you back in business sooner.

If you need your contents cleaned, call us at 219-779-7577!

Flood Information and How SERVPRO can help

5/19/2020 (Permalink)

Image shows rain puddle and be informed graphic Storm and flood damage can be devastating. Immediate action is needed, and you need the company with storm damage experience.

Many areas of the SERVPRO of Benton, Jasper, Newton & Southern Lake Counties territory are at risk for floods.

Floods are Common

Floods can happen during heavy rains and when bodies of water reach flood stage. They can occur quickly, or over a period of time with extended rain. Floods are the most common and widespread weather-related natural disaster.

Flash Floods

Flash floods occur when excessive rain water causes rapid rising of bodies of water in a short amount of time. They are dangerous because they combine the destructive power of a flood with speed and unpredictability. Flash floods can happen with little to no warning

Storm drains can become overwhelmed during heave rains, which leads to flooded roads and buildings.  

Detection

The main tools used to detect heavy rainfall associated with floods are satellite, lightning observing systems, radar, and rain gauges. 

Forecasting

Although forecasters can usually tell in advance when conditions are right for flash floods to occur, there is often little lead time for an actual warning.

Stay Safe

Even with a large or tall vehicle, please don't try to drive through flood water. You can't accurately gauge how deep the water is, and as little as 6" of fast moving water can sweep almost any vehicle off the roadway. You also can't determine the condition of the ground beneath the water - the road could be washed out or a sinkhole may have developed.

How Can SERVPRO Help?

Flooding causes more damage in the United States than any other severe weather related event.  

Storm and flood damage can be devastating. Immediate action is needed, and you need the company with storm damage experience. SERVPRO of Benton, Jasper, Newton & Southern Lake Counties as the expertise and the resources to handle any size disaster and can respond immediately to storm and flooding conditions.

Have Storm or Flood Damage?
Call Us Today 219-779-7577

NSSL:NOAA Frequently Asked Questions

The National Severe Storms Laboratory and the National Oceanic & Atmospheric Administration provide insight into commonly asked questions about floods and other weather-related disasters. Check out the Frequently Asked Questions about floods.

After a Flood - Your Business

5/19/2020 (Permalink)

Flood is one of the most common and widespread natural disasters. 

Flooding can also result from plumbing failures, frozen pipes, and damaged structures. 

Flood damage can affect your business in a variety of ways and can range in size from being isolated to a single room to entire floors being submerged. 

Knowing how to prepare and deal with potential flooding in advance can affect how much of your property can be restored and how much has to be replaced. 

SERVPRO of Benton, Jasper, Newton & Southern Lake Counties has these mitigation and restoration tips: 

Safety First

  • Make sure that all employees are safe - establish an evacuation plan in advance, identify areas outside the building as designated meeting places, and assign select individuals to keep a list of team members' names and contact numbers to account for their whereabouts
  • If water enters the building and evacuation becomes impossible, move to an upper floor and wait for rescuers
  • While evacuating, avoid attempting to drive through floods or rising water
  • Do not touch electrical equipment if you are wet or standing in water
  • Do not walk through moving water
  • Do not use open flames - there may be gas escaping from ruptured mains of which you are unaware
  • Avoid floodwaters - water may be contaminated or electrically charged
  • Stay out of any building if it is surrounded by floodwater
  • Listen for news reports to learn if the community's water supply is safe to drink
  • Return only when authorities indicate it is safe

Secure the Property

  • Contact local emergency officials
  • Secure main entrances to the building

Stabilize the Property

  • Shut off the source of water if possible or contact a qualified party to stop the water source
  • Open basement or low level windows to equalize water pressure on the building's foundation and walls
  • Being water damage mitigation steps only if emergency officials deem the structure safe to enter
  • Notify your insurance agent or Risk Management team to determine insurance policy guidelines and steps to take

SERVPRO of Benton, Jasper Newton & Southern Lake Counties - 219-779-7577

  • Contact us to activate your Emergency Ready Plan* - When damage strikes, you can be ruined or you can be ready
  • Ensure availability of key decision makers to authorize us to begin mitigation work

*If you don't have an Emergency Ready Plan yet, check out these two blog posts and SERVPRO link for more information - Do You Have a READY Plan? Has It Been Updated? and SERVPRO Emergency Prepared Checklist or The SERVPRO Emergency READY Profile Advantage

Lightning Safety Tips

5/19/2020 (Permalink)

As the days get warmer and we start to spend more time outside, we need to be prepared and know what to do in the event of a summer storm or lightning strike.

Lightning - What You Need to Know

  • No place is safe outside
  • If you hear thunder, lightning is close enough to strike you
  • When you hear thunder, IMMEDIATELY move to safe shelter
  • Stay in safe shelter for at least 30 minutes after you hear the last sound of thunder

Indoor Lightning Safety

  • Stay off corded electronics - phones, computers, anything that puts you in direct contact with electricity
  • Avoid plumbing - baths and showers, sinks
  • Stay away from windows and doors
  • Do not lie on concrete floors or lean against concrete walls

Outdoor Lightning Safety

If you are caught outside, reduce your risk with these safety tips:

  • Immediately get off elevated areas such as hills or high peaks
  • Never lie flat on the ground
  • Never shelter under an isolated tree and stay away from towers or utility poles (lightning tends to strike the tallest object)
  • Never use a cliff or rocky overhang for shelter
  • Immediately get out of and away from bodies of water (pools, ponds, lakes)
  • Stay away from objects that conduct electricity

We want you to stay safe and be prepared. You can use this game as a tool to help your family be prepared by building a kit of supplies needed to prepare for an emergency - Build a Kit Game

Power Outage Safety

5/18/2020 (Permalink)

Sudden power outages are frustrating, especially in this day and age with our reliance on technology and electricity. For prolonged outages, you can take steps to be prepared to minimize loss and keep your family members comfortable.

Advance Preparations

What are some things you can do now to be prepared in case of a power outage or other emergency situation?

  • Assemble an emergency preparedness kit - the American Red Cross offers these kits for supplying a Survival Kit
  • Create a Household Evacuation Plan
  • Stay informed about your community's risk and response plan

Protect Your Family

  • Keep coolers on hand to help protect food from spoiling - surround your food with ice - use a digital thermometer to check internal temperatures to ensure food is cold enough to use safely
  • Make sure you have access to NOAA broadcasts for information
  • Keep your gas tank at least half full

Protect Your Pets

  • Include supplies for your pets in your emergency preparedness kit
  • Make sure your pets are included in your evacuation plan

Protect Your Home

  • Consider purchasing a generator to power critical equipment during a power outage - make sure it's rated for the power you think you'll need and that you know how to operate it safely
  • If you have a generator, be sure you have working carbon monoxide detectors/alarms in central locations on every level in your house 

During a Power Outage

Stay Safe Indoors

  • Use flashlights instead of candles
  • Eliminate unnecessary travel and movement, keep things together
  • If you use a generator, make sure you understand the risks of carbon monoxide poisoning and how to use your generator safely
  • Do NOT use gas stoves to heat your house during a power outage

Food Safety

  • Keep refrigerator and freezer doors closed as much as possible (an unopened refrigerator door can keep food cold for about 4 hours - a full freezer will keep temperature for about 48 hours if the doors remain closed)
  • Use perishable foods first from the refrigerator, then the freezer, finally saving your canned and nonperishable goods for prolonged outages

Electrical Equipment

  • Turn off and unplug unnecessary electrical equipment
  • Turn off and disconnect any unused appliances or electrical equipment you were using before the outage (when power comes back on surges or spikes can damage equipment)
  • Leave one light turned on so you know when the power has been restored

After a Power Outage

  • Throw out any unsafe food - when in doubt, throw it out
  • Check on your neighbors (during and after an outage - help those who may need additional help during this time)
  • Call SERVPRO of Benton, Jasper, Newton & Southern Lake Counties at 219-779-7577 if you have any damage that needs to be mitigated due to the power outage, especially if the outage was due to a storm

Certified: SERVPRO Cleaned – A Defensive Cleaning Program

5/17/2020 (Permalink)

Table tent signs describing the Certified: SERVPRO Cleaned program on top of a wooden table. SERVPRO's defensive cleaning program gives your business a way forward by providing your employees and customers ongoing safety and assuredness.

Let Us Help You Get Back To Business

As our communities re-open, we're all moving back toward a new kind of normal. The expectations of visitors, customers, and employees who come into our establishments have evolved, and staying safe and well is a top concern. The global COVID-19 pandemic has changed what it means to be clean, and we've developed a program to help your business meet the new higher standard of clean that is now expected.

Certified: SERVPRO Cleaned is a defensive cleaning program we're offering to businesses and commercial locations to address the current COVID-19 pandemic. This proactive viral pathogen cleaning program goes well beyond janitorial or carpet cleaning. By choosing Certified: SERVPRO Cleaned, you, your employees, your customers, and your community can rest assured that you've selected a higher cleaning standard – you are Certified: SERVPRO Cleaned.

Extensive Training and Specialized Products

As the #1 choice in cleanup and restoration*, we stand on more than 50 years of experience and expertise to help your business become Certified: SERVPRO Cleaned.  Beyond fire & water, SERVPRO professionals are trained and experienced in biohazard decontamination and chemical spills – always adhering to the cleaning and decontamination standards set by the Centers for Disease Control and Prevention and local authorities. 

From formulating and creating our proprietary cleaning products, like SERVPROXIDE, at our headquarters in Gallatin, TN, to taking the utmost care while disinfecting, we will ensure you and your business are set up to inspire consumer confidence as the economy continues to reopen.

3 C's – Consult, Clean, Certify

When the stakes are this high, you want a partner who has developed an industry leading, proprietary training program, cleaning solutions, and remediation processes over decades. We've cleaned up some of the most challenging biohazards imaginable. Certified: SERVPRO Cleaned reflects our unique experiences and capabilities. The program is grounded with our unique 3 C's: Consult, Clean, and Certify.

  • Consult – Every business is different, which is why you’ll be assigned a Cleaning Protocol Consultant who understands your business and will create a cleaning program to meet your specific needs. This program will be developed based on your business type, size of space, amount of high frequency touchpoints, foot traffic and congestion points.
  • Clean – Based on your specific business needs, your location will undergo a thorough, deep clean, using exclusive cleaning products, according to protocols set forth by the CDC. Our employees have years of experience, and we will go beyond the scope of work that regular janitorial staff perform. Cleanup procedures generally include cleaning of porous and non-porous surfaces, disinfecting of non-porous surfaces, cleaning and disinfecting of equipment, tools, and/or supplies used for cleanup process, and disposal of hazardous materials.  In the event of a suspected or confirmed COVID-19 event, we will be there cleaning within 24 hours to ensure you get back to business as quickly as possible. 
  • Certify - Once your business location has been Certified: SERVPRO Cleaned, you will gain access to proprietary signage, digital emblems, and other collateral that communicates that you've selected a higher standard of clean available to help protect your employees and customers. And because we add the day, month, and year to that proprietary stamp of clean, your guests will know that not only did you choose Certified: SERVPRO Cleaned, but that your location is being cleaned regularly at this standard.

Call Today for a Certified: SERVPRO Cleaned Consultation

We're Here to Help – 24 hours a day, 7 days a week – until life is back to normal in the communities we all call home.

Call SERVPRO of Benton, Jasper, Newton & Southern Lake Counties today at  (219) 779-7577 for your Certified: SERVPRO Cleaned consultation.

* #1 Choice in cleanup & restoration based on Commercial Attitude & Usage Tracking study. Polling 816 commercial business decision makers on first choice for future needs related to cleanup & restoration work. Study conducted by C&R Research: October 2019

Certified: SERVPRO Cleaned means professionally trained SERVPRO franchises perform the requested cleaning, sanitizing and disinfection services according to proprietary SERVPRO protocols and recognized industry and CDC standards with EPA approved cleaning products to deliver a SERVPRO certified cleaning experience. Each SERVPRO franchise is independently owned and operated.

SERVPRO Is Ready To Help Your Business Get Back on Track

5/4/2020 (Permalink)

SERVPRO logo over coronavirus photo here to help text SERVPRO of Benton, Jasper, Newton & Southern Lake Counties is ready to help businesses get Back on Track and reopen properly with proactive cleaning.

Indiana is Ready to Be Back on Track

May 1st Governor Holcomb announced the Indiana Back on Track plan to methodically reopen various institutions in our state.

The Back on Track site outlines what businesses are opening, when they are able to open, and what industry guidelines they must have in place.

SERVPRO is Ready to Help

Reducing the risk of COVID-19 exposure by cleaning and disinfecting is an important part of the plan to reopen businesses and public spaces. SERVPRO of Benton, Jasper, Newton & Southern Lake Counties can help. 

Specialized Training

  • We have years of experience with proper biohazard remediation and biological contaminants.
  • We closely follow the Center for Disease Control and Prevention guidelines set forth in their reopening guidance. 
  • We adhere to the highest cleaning and sanitation services.

Specialized Products

  • Multiple products in the SERVPRO product line carry the EPA-approved emerging pathogens claim. 

Call Today for a Proactive Cleaning

If your business needs deep cleaning services, call the experts today – SERVPRO of Benton, Jasper, Newton & Southern Lake Counties (219) 779-7577

*NOTE: While there is currently no product tested against this particular strain of coronavirus, we are following all guidelines as provided by the CDC and local authorities.

Sources:

CDC Coronavirus Information

CDC Business Guidance

SERVPRO is Ready for National Prepareathon Day - Are You?

4/30/2020 (Permalink)

SERVPRO ready to help preparedness information Available 24 hours a day and 365 days a year, SERVPRO of Benton, Jasper, Newton & Southern Lake Counties is prepared for the unpredictable.

National Prepareathon Day on April 30th reminds us that disasters happen suddenly. Being prepared needs to happen now, not later.

Natural disasters such as earthquakes, floods or wildfires require us to make decisions with little or no warning. Nothing was more evident of that fact than the COVID-19 pandemic.

Unprecedented events mean we are often not prepared for events out of our control. Do you have an emergency plan in place with your family in the event of an emergency situation? Does your business have a SERVPRO Emergency READY Profile on file with us? (If not, contact us to get one set up today -  (219) 779-7577)

What Can You Do To Observe National PrepareAthon! Day?

  • Have a an emergency plan in place for your home or business and make sure your family or employees know where it is and what to do (be sure to include your pets)
  • Keep important papers in one easily accessible location
  • Plan escape routes and practice what to do in each emergency situation
  • Make sure emergency contact numbers are programmed into everyone's phone and teach kids who to call in an emergency and vital information such as your address

More Information is Available 

Check out each of these websites for more vital information on various disasters and how to create emergency plans for each.

Ready.gov - The Official Website of the Department of Homeland Security

FEMA's Prepareathon encourages people and communities to take action to prepare themselves against disasters. They aim to increase the number of people who:

  • Understand which disasters could affect their community
  • Know what to do to stay safe
  • Take action to increase preparedness
  • Improve their ability to recover from a disaster

Check out their Prepareathon site - https://www.ready.gov/prepareathon

The National Weather Service has more information on how you can participate and be prepared.

SERVPRO of Benton, Jasper, Newton & Southern Lake Counties is prepared to respond immediately to your disaster emergency to lessen the damage, limit further damage, and reduce costs. Additionally, should our communities be overwhelmed with a disaster such as a hurricane, tornado, blizzard, or flood, we have the SERVPRO Disaster Recovery Team - a network of strategically positioned storm teams on standby. 

Available 24 hours a day and 365 days a year, SERVPRO of Benton, Jasper, Newton & Southern Lake Counties is prepared for the unpredictable.

 

National Superhero Day - Who Are Your Real Life Superheroes?

4/28/2020 (Permalink)

Image is of SERVPRO characters Stormy and Blaze SERVPRO of Benton, Jasper, Newton & Southern Lake Counties supports real-life heroes and essential workers.

National Superhero Day (April 28th) is for honoring both fictional superheroes and real-life superheroes—those who risk their lives to keep others safe.  NOT ALL HEROES WEAR CAPES  Real-life heroes put themselves in harm's way, and in circumstances where they may risk their lives for others, just as their fictional counterparts do. Some of these heroes have careers that put them into these scenarios, such as members of law enforcement, military personnel, and firefighters.  Other heroes may be everyday citizens who step up in moments of crisis and do extraordinary things. As we've seen lately real-life heroes are all of the essential workers who have the responsibility during these uncertain times to continue operations. Many of these people work behind the scenes without the general public realizing how essential they are to keeping society going. Who is your real-life hero? Take your favorite superhero to lunch and say thank you for all they do. Let them know that you appreciate them.  SERVPRO of Benton, Jasper, Newton & Southern Lake Counties employees are also real-life superheroes - essential workers working 24/7/365 to offer proactive cleaning services as well as everyday fire, water, and mold remediation services. 

We are prepared to clean and disinfect your home or business, according to protocols set forth by the Centers for Disease Control and Prevention. We have years of experience in dealing with biological contaminants, and we will go beyond the scope of work that regular janitorial staff perform on a daily basis.

Call our office if your home or business needs deep cleaning services - (219) 779-7577

 

SERVPRO of Benton, Jasper, Newton & Southern Lake Counties Celebrates National Bring Your Daughters and Sons to Work Day

4/22/2020 (Permalink)

Image is of kids wearing capes and a caption about National Take Our Daughters and Sons to Work Day As essential workers, we are using this time to introduce our kids to the importance of providing proactive cleaning services and peace of mind.

National Take Your Daughters and Sons to Work Day is being held April 23, 2020. What that will look like this year may be different than previous years for many.

2020 Theme - Meet The Workplace Superstars

The 2020 theme is "Meet The Workplace Superstars." Kids enjoy going to the workplace, meeting the people who work there, and seeing how important each job is no matter what level or position. Employers think of their employees as superstars because they are the ones who make the workplace a success. Kids are the future superstars of the workplace.

During the COVID-19 pandemic, the 2020 theme "Meet The Workplace Superstars" can be translated into at-home activities. Parents are the ultimate "superstar" to their children, and being at home together presents a unique opportunity.

Are you working from home? Include your children today in what you are doing; share your experience. Are you an essential worker venturing out today? Recap your day and why your work is essential for your children.

How To Celebrate This Year

Since many of us are working from home, or it is unsafe to bring our kids into our workplaces at this time, here are some ways we can celebrate National Take Your Daughters and Sons to Work Day in 2020.

  • Develop an agenda that will allow your child to see the many tasks you perform. Throughout the day, explain the benefits and challenges of working from home and demonstrate how you communicate to clients, colleagues, or supervisors. 
  • Teach your child about technology, communication tools, and other pertinent work skills.

  • Tell stories about “workplace superstars.” Remember, YOU are a superstar in your child’s view. Together, search the internet for heroes who inspire you.

  • Conduct a video chat with co-workers and invite them to involve their children.

  • Teach children they are the future superstars of the workplace. Invite them to create artwork that illustrates that future.

  • Shoot a video or write a blog post about your experience.

How We Are Celebrating

The employees of SERVPRO of Benton, Jasper, Newton & Southern Lake Counties are celebrating National Take Our Daughters and Sons to Work Day at home this year. As essential workers, it is unfortunately not safe to bring our kids into the office or job sites. We are using this time to introduce them to our essential business activities, especially the importance of providing proactive cleaning services and peace of mind to other essential workers and businesses. We have years of experience dealing with biological hazards and remediation. Now, more than ever, we are "Here to Help." 

National Get To Know Your Customer Day

4/16/2020 (Permalink)

April 16, 2020 is National Get To Know Your Customer Day.

We want to know more about you.

  • Why did you choose SERVPRO of Benton, Jasper, Newton & Southern Lake Counties?
  • How did you find us?
  • How would you rate your experience with us?
  • Would you recommend us?
  • What did you like most about your experience?
  • What else do you think we should know?

At SERVPRO of Benton, Jasper, Newton & Southern Lake Counties, we are dedicated to restoring your property "Like it never even happened."

As a locally owned and operated company, providing the best possible customer service is our business. We appreciate you taking the time to share your experience. Your review helps us better serve you and our community. 

Leave us a review or contact us at 219.779.7577. Let us know how we can get to know you better so that we can better serve your individual needs.

SERVPRO of Benton, Jasper, Newton & Southern Lake Counties Supports National Month of Hope

4/4/2020 (Permalink)

Image shows the palm of hands holding a piece of paper with the word HOPE SERVPRO of Benton, Jasper, Newton & Southern Lake Counties provides hope by helping others through tough situations - "Like it never even happened."

April is National Month of Hope

Seems fitting, doesn't it? With everything going on right now, we need to have a month dedicated to hope - great timing.

During April, buds come into full bloom brightening our days, and National Month of Hope also lends a hand in lifting our spirits.

Bringing hope to someone can take many forms. How can you provide hope to someone, even yourself, during these uncertain times?

We are each able to bring a ray of hope in our own ways by contributing wisdom, time, kindness, and when possible, donating to charities or local small businesses. Be a role model. Spread joy.

What are some ways we can observe National Month of Hope? SERVPRO of Benton, Jasper, Newton & Southern Lake Counties provides hope by helping others through tough situations and making it - "Like it never even happened." 

Share your stories, ideas, and pictures with. Share this blog post and encourage others to observe and hold out hope for better times.

  • Spread a little sunshine into someone's life.
  • Volunteer to pick up supplies for a neighbor at risk.
  • Experience meaningful and healthy communication with friends and loved ones - use available technology to stay in touch while social distancing.
  • Write letters, create a journal to remember this experience and share with future generations.
  • Post words of hope on social media - share them with us!
  • Share your story of overcoming obstacles and uncertainty with those going through a hard time - how are you coping?
  • Lend a helping hand.

When You Feel Out of Control

3/29/2020 (Permalink)

Image contains a picture of a colorful sunset and a rowboat on the water with a quote by James Frey SERVPRO of Benton, Jasper, Newton & Southern Lake Counties can help you feel in control in times of disaster

When disaster strikes, be it a natural disaster such as a hurricane, tornado, storm, or a fire or water damage to your home or business, you can often feel out of control. With the ever changing COVID-19 pandemic changes, that out of control feeling seems to be affecting most of us.

Today, March 30th, is national I AM IN CONTROL DAY

There are several ways you can prepare so that you don't feel a loss of control, especially in times of storms or disaster. You can only take charge of those things you can control; you have to let everything else go, as hard as that may seem.

  • Make lists - prioritize what you can do and how to go about doing it
  • Declutter - keep your space and mind clear of distractions
  • Plan - having a plan in place helps you organize your thoughts and actions
  • Tackle one project at a time - don't try to do everything at once or you will quickly become overwhelmed
  • Ask for help - realize that in times of disaster you may need to reach out to others for help
  • Talk with someone - a trusted professional, a friend - talking helps
  • Feel confident in your decisions - take charge of the things you CAN control, one by one

Disasters disrupt our lives in significant ways, including physical and mental health. SERVPRO of Benton, Jasper, Newton & Southern Lake Counties professionals have experience in assisting homeowners with getting their lives back to normal.

Call us today if we can help you feel in control of your disaster - 219-779-7577

Tips for Recovering After a Thunderstorm

3/26/2020 (Permalink)

Image shows dark clouds, skies and lightening Severe thunderstorms are no joke. Stay safe and call SERVPRO to mitigate any damages.

Thunderstorms can be severe in nature, including hail one inch or more in diameter and wind gusts of 58 miles per hour or more. Thunderstorms produce lightening. Heavy rain from a thunderstorm can cause flooding, and high winds can cause damage to homes. Homes can be damaged by the wind, by trees blown down by the wind, or by downed utility poles causing power outages.

Watch vs Warning - Know the Difference

Watch - Severe thunderstorms are possible - conditions are right - stay informed and be ready to act is a warning is issued

Warning - Severe weather has been spotted or indicated by radar

Taking Steps to Stay Safe

  • Never drive through flooded roadways. You can accurately predict how deep the water may be and can be swept away.
  • Stay away from storm damaged areas
  • Listen to updated weather reports for information or instructions
  • Help others who may need additional assistance during a disaster
  • Stay away from downed power lines and report them immediately

Let Your Family Know You're Safe

The American Red Cross has a Safe and Well website where you can register in the event of a community disaster to let you family and friends know you are safe. You can also call 1-800-GET-INFO to register.

If your home or business is damaged by a storm, call SERVPRO of Benton, Jasper, Newton & Southern Lake Counties at 219-779-7577 to mitigate your loss as soon as possible to minimize secondary effects of the storm.

SERVPRO System Services

3/23/2020 (Permalink)

SERVPRO System Services list of residential and commercial services available SERVPRO locations are Independently Owned and Operated - not all locations perform every SERVPRO Systems Services.

SERVPRO Franchise Professionals

  • 24/7 Emergency Service
  • Highly Trained Specialists
  • Faster to Any Size Disaster
  • Trusted Leader in the Industry
  • Preferred Vendor for Many National and Local Insurance Companies

Whether you need emergency services for a fire or water damage or top-to-bottom cleaning, you can trust SERVPRO of Benton, Jasper, Newton & Southern Lake Counties to restore your home or business to preloss condition - "Like it never even happened." The difference is our training, experience, and equipment. 

SERVPRO franchise professionals provide restoration and cleaning services for residential and commercial structures. 

With more than 1,700 franchises nationwide, SERVPRO is a leader in the restoration industry, and its professionals are faster to any size disaster. SERVPRO franchise professionals are available 24 hours a day/7 days a week and are ready to restore or clean your property.

SERVPRO locations are Independently Owned and Operated - not all locations perform every SERVPRO Systems Services. Contact us today to see how we can help - 219.779.7577

Water Damage - Extraction Equipment

3/23/2020 (Permalink)

Image is of a SERVPRO technician using a green extraction wand inside a kitchen with a wet floor SERVPRO of Benton, Jasper, Newton & Southern Lake Counties has both truck-mounted and portable extractors to mitigate your water damage.

The most effective method of removing moisture from a structure is extraction. It is critical to respond quickly to assess a water damage event and provide mitigation services. When water is extracted quickly, the environment can generally be dried much faster.

Extractors are used in cleaning carpets and upholstery and in removing water from floors following a water damage. 

SERVPRO of Benton, Jasper, Newton & Southern Lake Counties has both truck-mounted and portable extractors allowing for greater access inside structures to best meet your particular water damage needs.

Typically, hundreds or thousands of gallons of water are removed using our powerful pumps and vacuums during the water removal process. Our SERVPRO professionals start this process as soon as possible to minimize further damage and to help prevent mold growth and secondary water damage.

Help Your Child Survive a Fire

3/23/2020 (Permalink)

Image is of a fire damaged home, soot SERVPRO recommends taking precautions to help protect and educate your child in the event of a fire.

Fires are devastating events, but you can take precautions to help protect and educate your child.

Smoke Detectors  

  • Install smoke detectors on every level of your home and inside bedrooms
  • Routinely check that each alarm is working properly
  • Replace batteries at least once a year (a good reminder for those that practice Daylight Savings Time is to change the batteries every time you Fall back and Spring ahead) - always install a new battery if the alarm chirps or indicates the battery is low
  • Teach your children what your smoke alarm sounds like and what to do when they hear one

Escape Plans

  • Ensure that all members of your household know at least two ways to escape from every room and where to meet up outside
  • Practice your escape plan
  • Make sure everyone knows how to call 911
  • Emphasize 'Get Out, Stay Out' - only professional firefighters should enter a building on fire, even if other family members, pets, or prized possessions are inside

The American Red Cross has more information and safety tips - https://www.redcross.org/get-help/how-to-prepare-for-emergencies/types-of-emergencies/fire/fire-safety-for-kids.html

Fire Damage and Your Belongings

3/20/2020 (Permalink)

SERVPRO technicians, green van, packages SERVPRO professionals are experts and restoring your contents and providing pack out services.

Fire damage, including smoke and soot, affects more than just the structure of your home. It also affects the belongings inside.

SERVPRO professionals are experts and restoring your contents and providing pack out services.

Contents Restoration

Our 'restore' vs 'replace' mentality helps you save money and preserve precious mementos that cannot be replaced.  We pretest your belongings to determine what items cant be restored to preloss condition. 

Some of the methods we use include:

  • Dry Cleaning - light residues or to pre-clean before wet cleaning
  • Wet Cleaning - removes moderate to heavy residue
  • Spray and Wipe - items that cannot be wet cleaned
  • Foam Cleaning - upholstery fabrics that might shrink or bleed if wet cleaned
  • Abrasive Cleaning - involves agitation of the surface being cleaned
  • Immersion Cleaning - contents are dipped into a bath of the cleaning product

Pack Outs

If your home requires extensive restoration or cleaning due to fire damage, our professional staff will conduct an organized, efficient pack out of the affected area.

Benefits of a pack out include:

  • Quicker remodeling process
  • Protecting items from potential damage
  • Protecting contents from further on-site damage

When restoration is complete we work with you to coordinate the move in.

If you have questions or need help, call us today: 219-779-7577

Water Damage - Detection Equipment

3/20/2020 (Permalink)

wood floor, moisture reader Moisture meters used to determine the actual moisture content of various materials and allow us to monitor the drying process with accurate readings.

Using the proper equipment makes a difference in reducing claims loss expense. When time matters, SERVPRO of Benton, Jasper, Newton & Southern Lake Counties answer your call with fast action, trained professionals, and advanced technology and equipment.

The right tool is vital to timely mitigation. Scoping involves locating the areas of the structure affected by water and defining the extent to which the structure and contents have absorbed moisture.

Moisture detection devices are also used to verify that an environment has been dried thoroughly.

Moisture Sensors - used to detect moisture in carpets, baseboards, and walls

Moisture Meters - used to determine the actual moisture content of various materials and allow us to monitor the drying process with accurate moisture readings

Thermohygrometers - measure both temperature and relative humidity

Water can damage materials in two ways:

- absorption through direct contact with water

- absorption of moisture from the air

Measuring the moisture content of air is critical to the drying process. The professionals at SERVPRO of Benton, Jasper, Newton & Southern Lake Counties are trained in proper detection equipment and usage for detecting and monitoring your water damage. 

Storm Watch vs Warning - What's the Difference?

3/19/2020 (Permalink)

storm warning, yellow diamond sign SERVPRO of Benton, Jasper, Newton & Southern Lake Counties can respond immediately to storm and flooding conditions.

The difference between a storm watch and a storm warning means the difference between taking precautions and taking immediate action.

WatchConditions are favorable to occur. 

Warning - Storm/tornado has been spotted or picked up by radar

How To React

A watch is issued to alert people of the possibility of a storm developing in your area. At this point the storm may not be seen or picked up on radar (such as a tornado or snow storm), but conditions are favorable.

A warning means to take immediate shelter. The National Weather Service recommends you go to a pre-designated shelter such as a safe room, basement, or storm cellar. In the even of a tornado, if you do not have a basement, the best place to take shelter is the center of an interior room on the lowest level (bathroom, closet, interior hallway away from corners, windows, doors, outside walls).

What To Do During a Watch

  • Remain alert and watch for changing weather conditions
  • Listen to local news reports and weather updates
  • Review your family or business emergency preparedness plan
  • Review your disaster kit
  • Be ready to seek shelter at a moment's notice if necessary

What To Do During a Warning

  • Take shelter immediately
  • Listen to local radio for updates
  • Close windows

After a storm event, immediate action is crucial. You should choose the company with storm damage experience and expertise that has the resources and equipment to handle the job. SERVPRO of Benton, Jasper, Newton & Southern Lake Counties can respond immediately to storm and flooding conditions. 

SERVPRO has the Resources to Handle Storms and Disaster

3/19/2020 (Permalink)

building, SERVPRO disaster recovery green sign Independently owned and operated SERVPRO franchises have access to national resources and a dedicated Disaster Recovery Team.

Major storms and flooding events can overwhelm many restoration companies. On the other hand, SERVPRO of Benton, Jasper, Newton & Southern Lake Counties can access resources from 1,700 Franchises across the state and country and even utilize Disaster Recovery Teams for major storms and disasters.

No Job is Too Large

The SERVPRO Commercial Large Loss Division is composed of our best of the best in restoration. Our elite large-loss specialists are prequalified and strategically positioned throughout the United States to handle any size disaster.

Every large loss is supervised by a commercial operations manager to help ensure seamless communication and timely mitigation.

At SERVPRO, the difference is our ability to dispatch trained production professionals and cut costs through the strategic placement and oversight of temporary labor. Get the professionals, call SERVPRO of Benton, Jasper, Newton & Southern Lake Counties - 219-779-7577.

SERVPRO of Benton, Jasper, Newton & Southern Lake Counties - Cleaning Experts

3/19/2020 (Permalink)

coronavirus Professionals at SERVPRO of Benton, Jasper, Newton & Southern Lake Counties are cleaning experts. Call today for deep cleaning services - 219-779-7577

SERVPRO of Benton, Jasper, Newton & Southern Lake Counties is Here to Help during this time of need

During this unprecedented time caused by the global pandemic of coronavirus (COVID-19), this is a reminder to our customers that we are specialists in cleaning services, and we adhere to the highest cleaning and sanitation standards.

Specialized Training

We are prepared to clean and disinfect your home or business, according to protocols set forth by the Centers for Disease Control and Prevention. We have years of experience in dealing with biological contaminants, and we will go beyond the scope of work that regular janitorial staff perform on a daily basis.

The CDC encourages cleaning of high-touch surfaces such as counters, tabletops, doorknobs, light switches, bathroom fixtures, toilets, phones, keyboards, tablets and tables. Other spaces mentioned in the CDC's guidance for commercial spaces include:

  • Kitchen/Food Areas
  • Bathrooms
  • Schools/Classrooms
  • Offices
  • Retail Spaces
  • Water Fountains
  • Shelving/Racks
  • Sales Counters
  • Carpets and Rugs
  • Stair Handrails
  • Elevator Cars
  • Playground Equipment
  • Fitness Equipment

Specialized Products

The CDC recommends usage of a labeled hospital-grade disinfectant with claims against similar pathogens to the coronavirus. Multiple products in the SERVPRO product line carry the EPA-approved emerging pathogens claims. While there is currently no product tested against this particular strain of the coronavirus, we are following all guidelines as provided by the CDC and local authorities.

Call Today for a Proactive Cleaning

If your home or business needs deep cleaning services, call the experts today – SERVPRO of Benton, Jasper, Newton & Southern Lake Counties, 219-779-7577 

Sources:

https://www.cdc.gov/coronavirus/2019-ncov/hcp/guidance-prevent-spread.html?CDC_AA_refVal=https%3A%2F%2Fwww.cdc.gov%2Fcoronavirus%2F2019-ncov%2Fguidance-prevent-spread.html

https://www.cdc.gov/coronavirus/2019-ncov/specific-groups/guidance-business-response.html

Business Interruption Insurance

3/19/2020 (Permalink)

sign, closed, business closed Business Interruption Insurance can be vital to your small business. Ask your insurance agent for more information.

Business Interruption Insurance can be vital to your business. Too many small business owners fail to think about how they would manage if a fire or other disaster damaged their business. Business Interruption Insurance can be added to a property insurance policy or included in a package.

Business Interruption Insurance - What Is It?

Business Interruption Insurance covers the loss of income that a business suffers after a disaster, be it due to a disaster-related closing of the facility or the rebuilding process after a disaster.

But I Already Have Property Insurance. . .

Property insurance policies only cover the physical damage to the business. A Business Interruption Insurance policy covers the profits that would have been earned. It is designed to put a business back into the same financial position it would have been had no loss occurred.

Typical Coverage (Check Your Policy)

  • Profits - that would have been earned (based on prior months' financial statements)
  • Fixed Costs - operating expenses and other costs incurred by owning property (based on historical data)
  • Temporary Location - some policies cover the extra expenses of moving to, and operating from, a temporary alternate location
  • Commission and Training Costs - businesses often much replace machinery/equipment and retrain personnel on how to use this new machinery
  • Civil Authority Ingress/Egress - business interruption may be the result of a government mandated closure of business premises that directly cause financial loss
  • Employee Wages - can help a business owner make payroll when they cannot operate to retain quality employees
  • Taxes - taxes are still required to be paid, even when disaster strikes
  • Loan Payments - help make loan payments even when not generating income

NOTE DURING THESE UNCERTAIN PANDEMIC TIMES: Business Interruption Insurance also applies if government actions cause operations to cease temporarily, if they result in a loss for the business (mandated non-essential store closings, dining room closures even though take out or delivery may still be available) - HOWEVER - policies may not have been written to cover communicable disease 

** NOTE: Insurers are only obligated to pay if the insured actually sustains a loss as a result of interruption.

***** We here at SERVPRO of Benton, Jasper, Newton & Southern Lake Counties are professionals in mitigating your damages and restoring your property after a fire, water, storm, or other disaster. We work closely with your insurance company to provide the best and quickest possible outcome for you. HOWEVER, we are NOT insurance agents or adjusters -- we suggest you contact your insurance agent for more information on Business Interruption Insurance - if you have it, what it covers, is it enough, and if not, if you need it and should consider adding it to your policy.

Restore vs Replace - Contents After a Fire Damage

3/17/2020 (Permalink)

SERVPRO of Benton, Jasper, Newton & Southern Lake Counties Franchise Professionals clean and restore your property using specialized equipment and cleaning techniques. This "restore first" mentality reduces interruption and gets you back to your life.

After a fire you may think it would just be easier to replace everything and move on. First, that's not always the best move, especially for items with sentimental value. Additionally, many insurance companies don't cover full replacement costs if restoring is an option.

Benefits of Restoring vs Replacing

  • Cost Effective - less expensive to dry, clean, and restore many items than replace them
  • Time Savings - the drying process restores you to preloss condition sooner as removing and replacing often takes longer
  • Family Heirlooms - being able to save your precious items provides peace of mind
  • Insurance Preferred - most insurance companies prefer restoration companies such as SERVPRO to clean and restore as many items as feasible

Advanced drying and cleaning techniques, ultrasonic wave technology, and ozone treatment allow us to salvage many of your items.

Unfortunately, not all items can be restored to preloss condition. SERVPRO examines each item to look for fine cracks and stains that cannot be reversed with just cleaning. Some items are refinished; others may need to have parts replaced. Any item that cannot be cleaned to preloss condition is documented so that it can be replaced. We understand that some items are irreplaceable. For irreplaceable items that cannot be restored to preloss condition, our crews are often able to make significant improvements on the appearance and odor of an item that has been in a fire. Crews are trained to inform you of any items that can only be partially restored so that you can decide if you want us to attempt cleaning, with guidance from your insurance company.

When a fire takes control of your life, we help you take control back. Call SERVPRO of Benton, Jasper, Newton & Southern Lake Counties today: (219)779-7577

Why SERVPRO of Benton, Jasper, Newton & Southern Lake Counties? 24 Hour Emergency Response

3/17/2020 (Permalink)

SERVPRO of Benton, Jasper, Newton & Southern Lake Counties is available 24 hours a day for fire or water damage emergencies, large or small. When you are dealing with fire or water damage, immediate action is crucial. A delay of just a few hours can greatly increase the severity of the damage or other issues can incur such as mold growth.

We Answer the Phone Ready to Help - Any Time, Any Day - 219-779-7577

We understand that when you call us, you may be feeling confused, stressed, and vulnerable. You need an expert to guide you through this crisis. SERVPRO of Benton, Jasper, Newton & Southern Lake Counties has the specific fire and water  damage training, certification, and experience to help you through this tough time. We specialize in fire and water damage restoration—in fact, it's the cornerstone of our business.

What to Expect

When you call, we will ask several questions regarding your fire or water damage emergency. These questions will help us determine what equipment and resources to bring, including how many trained SERVPRO Professionals may be needed.

  • Contact information - name, best contact number, address
  • Insurance information - we coordinate with your insurance company to understand all coverage and provide the best possible service 
  • Damage information - when did the fire or water damage occur? What efforts have been done so far? What caused the fire or water damage (if known)?
  • Electricity - is on-site electricity available?

Trust the Professionals

SERVPRO of Benton, Jasper, Newton & Southern Lake Counties specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO's corporate training facility, to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

Three Types of Water Damage - Important to Know the Difference

3/15/2020 (Permalink)

Water damage is categorized into three different types based on the SOURCE where the water loss came from.

Common sources of water losses are broken water pipes, defective appliances, natural disasters, and structural failures.

These losses can happen to any home or business owner, and understanding the different types can help you appreciate what SERVPRO of Benton, Jasper, Newton & Southern Lake Counties technicians must do to classify and clean up various contaminants.

Category One - Clean Water

Clean Water is treated water that does not contain any waste and has not been used. Examples of clean water damages are broken pipes, overflowing sinks, and defective appliances. This type of damage presents few health risks to humans during removal.

Category Two - Gray Water

Gray Water is water that has been used and carries waste products, but does not contain human waste. Examples of gray water damages are overflowing washing machines or toilet overflow with no solid matter. Generally this type of damage is unknown contaminated water. It may present the hazard of spreading diseases and may cause sickness if exposed through touching or drinking.

Category Three - Black Water

Black water is unsanitary water. Examples of Black water are sewage backups and flood water. This type of damage can contain disease-causing organisms as well as possible chemical contaminates.

*The names of water types-clean, gray, or black are not based on actual water color, but what it contains*

*Clean water becomes gray water, and gray water becomes black water, the longer water sits*

Timely mitigation is key in preventing secondary damage to contents and structure. Secondary damage can be mold growth, warped flooring, carpet delimitation, musty odors, etc.

WHAT DOES THIS MEAN? The faster water is removed, the less damage that will occur. This will ultimately save the property owner and insurance company money and prevent costly repairs to the property.

SERVPRO's goal is to RESTORE rather than replace a damaged structure or contents in order to save time and money for our customers.

Smoke and Soot Clean Up- Restoration After a Structure Fire

3/15/2020 (Permalink)

Smoke and soot are invasive and can penetrate various cavities within your home, causing hidden damage and odor. In addition to smoke and soot, fires mean water damage to your home or business. Our fire damage expertise and experience allows us to inspect and accurately assess the extent of the damage to develop a comprehensive plan of action.  

Smoke and Soot Facts

  • Hot smoke migrates to cooler areas and upper levels of a structure.
  • Smoke flows around plumbing systems, seeping through the holes used by pipes to go from floor to floor.
  • The type of smoke may greatly affect the restoration process.

Different Types of Smoke

There are two different types of smoke: wet and dry. As a result, there are different types of soot residue after a fire. Before restoration beings, our technicians will test the soot to determine which type of smoke damage occurred. The cleaning process will then be based on the information identified during the pretesting.

Wet Smoke – Plastic and Rubber
  • Low heat, smoldering, pungent odor, sticky, smeary. Smoke webs are more difficult to clean.

Dry Smoke – Paper and Wood

  • Fast burning, high temperatures, heat rises, therefore, smoke rises.

Protein Fire Residue – Produced by evaporation of material rather than from a fire

  • Virtually invisible, discolors paints and varnishes, extreme pungent odor. 
SERVPRO of Benton, Jasper, Newton & Southern Lake Counties Fire Damage Restoration Services

Since each smoke and fire damage situation is unique, each one requires a distinctive solution tailored for the specific conditions.  We have the equipment, expertise, and experience to restore your fire and smoke damage.  We will also treat your family with empathy and respect and your property with care.

Have Questions about Fire, Smoke, or Soot Damage? Call Us Today – (219) 779-7577

 

SERVPRO of Benton, Jasper, Newton & Southern Lake Counties - Content Restoration Experts

3/15/2020 (Permalink)

Your home contains many of your most valuable possessions and houses those you love the most. Your business is your livelihood. The team at SERVPRO of Benton, Jasper, Newton & Southern Lake Counties understands just how trying, disruptive and traumatic major losses - such as a fire - can be.

As part of our fire restoration service, we don't just pay attention to the structure; we'll also help take care of the contents of your home or business, as well. Some of our contents services include:

Inventory – One of the first priorities in fire restoration is to complete an accurate inventory to help ensure you can properly account for all your belongings. Your SERVPRO of Benton, Jasper, Newton & Southern Lake Counties technician can provide a detailed room-by-room inventory of contents, including digital photographs and bar codes for each item, suitable for filing insurance claims forms and relieving you of this often stressful and time-consuming process.

Move Outs – When the structure has suffered extensive damage, the cleanup and restoration process may need to be facilitated by relocating the contents for cleaning, deodorization, and storage while structural repairs are being completed. A supervised moving crew can carefully pack and move the entire contents of your home or office.

Contents Cleaning – All of the contents in affected areas that can be restored will be professionally cleaned and deodorized. This includes area rugs, furniture, draperies, and upholstery. SERVPRO of Benton, Jasper, Newton & Southern Lake Counties technicians begin by carefully inspecting and testing all fabrics in the structure to determine which cleaning methods are most appropriate; we provide both wet or dry cleaning methods. Additionally, all the other restorable contents will be cleaned and deodorized to as near as preloss condition as possible; this includes electronics, art, wood furniture, kitchen items, clothing, bedding, and much more.

When a fire takes control of your life, we help you take control back. Call SERVPRO of Benton, Jasper, Newton & Southern Lake Counties today: (219) 779-7577

Specialized Water Damage Equipment

3/15/2020 (Permalink)

SERVPRO of Benton, Jasper, Newton & Southern Lake Counties can help when you have flooding or any water damage to your home. We have different equipment that we use to make sure that your home is dry and safe.

Dehumidifiers - used to pull water out of the air. They evaporate the water and the moisture in your home goes down. Dehumidifiers help to maintain the correct amount of moisture in the air to prevent conditions for mold to grow.

Air Movers - circulate the air around the room so the other equipment can do their job. They help in drying out water and keeping the air circulating at a high velocity.

Air scrubbers - used to filter the air and remove any particle, odors, and chemicals from the air.

Call SERVPRO of Benton, Jasper, Newton & Southern Lake Counties at 219-779-7577 when you need help with any of your water damage needs.

 

SERVPRO - Locally Owned and Operated with National Resources

3/15/2020 (Permalink)

SERVPRO franchises are independently owned and operated. We live and work in your community.

As a locally owned and operated business, SERVPRO of Benton, Jasper, Newton & Southern Lake Counties is close by and ready to respond to your flood or water damage emergency. We are proud to be an active member of the communities we serve and want to do our part to make our community the best it can be.

One of the benefits of being locally owned and operated is that we know our communities and the people and businesses in them. We are also logistically able to arrive on the scene more quickly when you need us - Faster to Any Size Disaster. Fast response time and immediate action to mitigate your damages is critical. This helps minimize the damage you incur and saves money on cleaning and restoration costs.

Being a part of the SERVPRO family of franchises gives us a network of access to more resources to handle any size project as well as a national call center, training, and a quality assurance program.

Call us today with any of your commercial restoration needs - 219-779-7577

Commercial Restoration and Cleaning Services

3/15/2020 (Permalink)

When it comes to your commercial property, we mean business. You need a company that can minimize the disruption to your clients while delivering superior results. Whether you need professional cleaning to make your business shine, or emergency water restoration services, SERVPRO of Benton, Jasper, Newton & Southern Lake Counties has the training and expertise to help make it "Like it never even happened."

We are available 24 hours a day to get your business back up and running. Our expertise includes restoration services for fire and water damage, including electronics restoration and document drying. We are also your business’s best resource for mold remediation. Learn more about our commercial restoration services:

No Job Is Too Large

With SERVPRO's Commercial Large Loss Division positioned strategically around the United States, we can handle any size disaster for timely mitigation.

There's never a convenient time for fire or water damage to strike your business. Every hour spent cleaning up is an hour of lost revenue and productivity. So when an emergency situation arises in your business, give SERVPRO of Benton, Jasper, Newton & Southern Lake Counties a call at 219-779-7577 and we'll be there fast with the help you need.

SERVPRO of Benton, Jasper, Newton & Southern Lake Counties Uses Advanced Restoration Industry Technology

3/15/2020 (Permalink)

The past few decades has seen a rapid advancement in the technology and techniques used in the restoration industry. These advancements allow SERVPRO Franchise Professionals to restore a property back to preloss condition quickly, reliably, and more effectively.

The Institute of Inspection Cleaning and Restoration Certification (IICRC) sets practical standards for restoration and cleaning. The IICRC S500 Water Damage Guide is a specific set of practical standards that incorporate the field of psychometry, which involves the manipulation of temperature and relative humidity to remove moisture and dry a property quickly and effectively.

Moisture Detection and Measurement Equipment

Scientific drying principles rely upon specialized equipment to detect, measure, and monitor a property’s moisture levels. Recent advances, like infrared cameras, can help us detect water through a wall, ceiling, or floor.

  • An infrared camera may be used to identify water location for thorough water removal.
  • Sensitive moisture detectors, hygrometers, and other meters measure the extent of moisture saturation

Water Extraction Equipment

Powerful extraction equipment speeds the drying process by removing the bulk of the water from your home or business.

  • Submersible and gas-powered pumps for continuous pumping of high-level water. 
  • Truck-mounted and portable extraction units perform efficient water removal.

Drying Equipment

Industrial strength air movers and dehumidifiers are needed to remove the remaining moisture from ceiling, walls, and floors of your home or business. Proper drying helps to prevent swelling and warping of floors, walls, and furniture.

  • High-speed air movers causes moisture to evaporate at a faster pace
  • Industrial grade dehumidifiers pull the water vapor from the air.

Odor Removal and Deodorization

Water and fire damage often causes powerful odors. The machines we use remove airborne contaminants and control the air quality during the restoration and cleanup process.

  • Air scrubbers
  • Thermal foggers and deodorization agents

Sanitizing Agents, Germicides, and Anti-Microbial Treatments

The use of OSHA-approved cleaning agents may be needed to clean and remove odors and/or contaminants on your property.

  • Deodorization products control odors from excessive moisture.
  • Disinfection products stop the growth of bacteria, fungi, mildew, and other harmful microorganisms.

Hidden Mold - Call the Experts at SERVPRO to Mitigate

3/14/2020 (Permalink)

Exposure to mold can cause a variety of health symptoms. Often mold can be hidden from the naked eye. Mold was discovered when SERVPRO of Benton, Jasper, Newton & Southern Lake Counties removed laminate flooring after a water heater broke in one of our customers' homes.

Mold inside the home can be problematic. Health issues, foul odors, and damage to the structural integrity of wood-framed buildings can occur.

Molds can grow on any virtually any surface as long as moisture, oxygen, and an organic source are present. Mold spores float through the air and attach to various surfaces, spreading quickly. 

Since mold requires water to grow, quick, thorough detection and mitigation by a qualified restoration company, such as SERVPRO of Benton, Jasper, Newton & Southern Lake Counties, is of extreme importance. We have moisture detecting equipment and industrial strength air movers and dehumidifiers to quickly mitigate your mold situation and restore your property back to its original condition. 

Proper remediation involves quick detection of the mold, identification of the water or moisture source, and correction of the conditions contributing to the mold growth as well as intensive cleaning and monitoring.

Our technicians are trained in handling hazardous materials, detecting hidden mold, containing the affected area, and quickly cleaning and restoring your property. If you suspect mold in your house, contact us at 219-779-7577.

SERVPRO of Benton, Jasper, Newton & Southern Lake Counties Certifications

3/14/2020 (Permalink)

When disaster strikes, you want someone who can get the job done right as quickly as possible. SERVPRO of Benton, Jasper, Newton & Southern Lake Counties technicians and project managers have several leading industry certifications so you can feel confident you have chosen the best company to mitigate and restore your fire, water damage, mold, or biohazard needs.

Our staff is highly trained in property damage restoration. We study IICRC standards and best practices in cleaning and restoration standards.

IICRC - Institute of Inspection Cleaning and Restoration Certification 

IICRC standards are the most comprehensive and advanced technical information in the industry. 

ASD - Applied Structural Drying - effective, efficient, and timely drying of water-damaged structures and contents

WRT - Water Damage Restoration Technician - better techniques for drying structures and remediation of water damages 

FSRT - Fire and Smoke Restoration Technician

RRRP - Lead Renovation, Repair, and Painting 

OSHA - 30 Hour General and/or Construction Industry Training Program

ECTP - Employee Certification Training Program

CCT - Carpet Cleaner Technician

Do I Really Need a Water Damage Restoration Company?

3/14/2020 (Permalink)

SERVPRO technician, customers, sink, water damage SERVPRO technicians evaluate your water damage situation.

Water damage can happen from broken pipes or water lines, leaking ice makers or dishwashers, busted water heaters, sewage back ups or overflowing toilets, floods, etc.

A water restoration company such as SERVPRO of Benton, Jasper, Newton & Southern Lake Counties will assess the damage, clean up the mess, preserve and protect the structure and contents, and restore your home or business. Not all water damage is the same and we have the expertise to quickly determine the scope of the damage and begin to clean and restore your property.

Response time is crucial to prevent further damage and mold growth. SERVPRO franchises have qualified, certified technicians and project managers available 24 hours a day, 7 days a week, 365 days a year because water damage and other disasters don't care about the time or the calendar. We have expertise and advanced specialized detection, extraction, and drying equipment to minimize your loss. We use moisture monitoring equipment to effectively measure and document the drying process.

SERVPRO franchises are independently owned and operated. SERVPRO has a great reputation with most insurance agencies. If your agent or insurance company recommends another restoration company, you are not obligated to use that company. You can specify that you want SERVPRO of Benton, Jasper, Newton & Southern Lake Counties handling your situation. If you have a flood or water damage you want assessed contact us at 219-779-7577.

Why SERVPRO of Benton, Jasper, Newton & Southern Lake Counties? What Sets Us Apart

3/13/2020 (Permalink)

firefighters, smoke, house Firefighters battle the blaze at the home of SERVPRO of Benton, Jasper, Newton & Southern Lake Counties owners, Carley and Angela Burton

It was an unseasonably warm day in October 2004, one week before Halloween. 

Who knew the events of that day would change our lives forever, in so many ways.

We're not just the owners of a SERVPRO franchise; we've also experienced a devastating loss of our own. 

Carley and Angela Burton, owners of SERVPRO of Benton, Jasper, Newton & Southern Lake Counties, experienced a catastrophic fire to their family home. Everyone made it out safely, but we know all-too-well the devastation a fire (or flood, or natural disaster) can cause.

It's not just a 'material' loss - there is a huge 'emotional' loss.

We learned how many good people there are out there by the generous shows of support, many from people we did not know.

This experience with our own loss eventually led us to where we are today - proud owners of a SERVPRO franchise, so that we can use our experience to help others.

We not only sympathize with our customers, we can empathize as well.

Do You Have a READY Plan? Has It Been Updated?

3/12/2020 (Permalink)

SERVPRO Emergency READY Plan If you would like our representative to come out and set up the Emergency READY Profile please call us at 219-779-7577.

We've seen the devastating effects of a fire, water damage, or natural disaster to many businesses. We've seen businesses unable to recover, or take much longer to recover, because they weren't prepared.

SERVPRO of Benton, Jasper, Newton & Southern Lake Counties offers a SERVPRO Emergency READY Profile. Completing a profile, and keeping it updated as your business expands or changes, is a key tool in mitigating damages and restoring your business as quickly as possible.

What Are the Benefits of a SERVPRO Emergency READY Profile?

  • No cost assessment by one of our expertly trained technicians
  • Contains critical information needed in the event of an emergency
  • Provides a plan of action to help you get back to business quicker after an emergency
  • Establishes SERVPRO of Benton, Jasper, Newton & Southern Lake Counties as your disaster mitigation and restorer provider for 24/7/365 peace-of-mind
  • Provides important details about your facilities, priority areas, and contact information so we can quickly get you back in business

SERVPRO READY Plan Apps are available for iPhone, Android, or Blackberry devices

If you would like our representative to come out and set up the Emergency READY Profile please call us at 219-779-7577.

Fire Content Inventory

3/12/2020 (Permalink)

SERVPRO technician, checklist SERVPRO technicians create detailed inventory checklists of your items to help you recover the most possible.

Has your home been affected by fire damage? A fire will affect more than just your house. Any personal belongings that were in the structure at the time of the fire, or that were brought into the house before repairs were completed, can be covered in soot, damaged by water and fire retardants, and often retain a strong odor.

SERVPRO of Benton, Jasper, Newton & Southern Lake Counties is prepared to restore both your home and its contents. We use special inventory software to document the condition of all of the items we pack and bring back to our facility in Saint John, Indiana. This allows us to keep track of all of your personal property as it goes through the restoration process and makes it easy for us to return contents to their original rooms.

Staying Informed About the Novel Coronavirus COVID-19

3/11/2020 (Permalink)

Coronavirus Disease 2019 Staying informed regarding the novel coronavirus disease 2019 (COVID-19)

The hot topic of the moment is the uncertainty regarding the novel coronavirus that causes coronavirus disease 2019 or COVID-19. Based on what is currently known, the transmission occurs via respiratory droplets. Transmission to persons from surfaces contaminated with the virus have not been documented. Per the CDC, “Transmission of coronavirus in general occurs much more commonly through respiratory droplets than through fomites. Current evidence suggests that novel coronavirus may remain viable for hours to days on surfaces made from a variety of materials. Cleaning of visibly dirty surfaces followed by disinfection is a best practice measure for prevention of COVID-19 and other viral respiratory illnesses in community settings.”

Follow the recommendations of the CDC to stay informed, protect yourself from illness, and take every day recommended preventative measures such as limiting contact with people who are sick, avoiding touching your mouth, nose, and eyes, staying home when you are sick, and washing your hands with soap and water for at least 20 seconds.

Cleaning and sanitizing the frequently touched surfaces of your home and business is good practice. Since it is not fully understood the transmissibility of COVID-19 through environmental surfaces and objects, extra precautions should be taken to maintain a clean and sanitized environment. Many establishments are informing consumers of their increased efforts and preventative measures. We here at SERVPRO of Benton, Jasper, Newton & Southern Lake Counties have the expertise to assist any business, school, hospital, agency or individual with deep cleaning efforts for peace-of-mind. Our trained technicians use OSHA-approved cleaning and sanitizing agents.

Be smart. Stay safe. Don’t panic. Use a commonsense approach to prevent the spread of illness. Stay home if you are sick. Wash your hands frequently.  Stay informed.

Disabilities Awareness Month and Preparing for an Emergency

3/11/2020 (Permalink)

March is Disability Awareness Month in Indiana. There are 54 million Americans with disabilities. Adults and children with disabilities represent nearly one-fifth of Indiana’s population. The goal of Disability Awareness Month is to promote independence, integration, and inclusion of people with disabilities. March is also National Cerebral Palsy Awareness Month, and the owners of SERVPRO of Benton, Jasper, Newton & Southern Lake Counties has a special connection to disability and Cerebral Palsy with their youngest son.

For the millions of Americans who have physical, fine motor, sensory, medical, and/or cognitive disabilities, emergencies such as fires, floods, and other disasters provide additional challenges. Here are some tips to help you prepare emergency and contingency plans to protect loved ones with additional challenges and those that support them in the event of an emergency.

FEMA and the Red Cross have created a booklet for Preparing for Disaster for People with Disabilities and Other Special Needs - https://www.fema.gov/media-library-data/20130726-1445-20490-6732/fema_476.pdf

Since emergencies happen at any time and any place and can happen quickly, without warning, being prepared is your best line of defense. Get informed. Make a plan.  Communicate your plan to others. Have a plan for evacuation – the how to as well as the necessary supplies that will be needed such as medicines, oxygen, and durable medical equipment. Keep a record of all medical contacts and suppliers as well as the specifics of any specialty items or equipment. See if your community has as assistance program with which you can register. Maintain your plan regularly – it is essential to update your plan with any medical changes as they occur.

Being prepared is essential in any emergency but caring for someone with unique needs or disabilities requires extra thought and preparation. Hopefully you will never need to put your plan in to place, but the peace-of-mind of having one is comforting.

Mold Growth After Water Damage

6/28/2019 (Permalink)

Mold started growing in this home after water damage went undiscovered for a week.

Mold is commonly found on wet building materials. Mold colonies grow on building surfaces such as wood and drywall that act as food. There are hundreds of different species of mold, and each one prefers to grow in a slightly different environment. Most mold species grow best in warm, humid environments on wet or damp surfaces, but some can grow in extremely cold or hot environments. The length of time it takes for a mold colony to grow varies based on the species of mold, and how close the environment is to that species' ideal environment. Many can form large, visible colonies in as little as 72 hours. To prevent mold growth in your home, it is important to start the mitigation process as quickly as possible after water damage is discovered.

SERVPRO Dries Local Church After Pipe Burst

6/4/2019 (Permalink)

This photo shows SERVPRO of Benton, Jasper, Newton & Southern Lake Counties' drying equipment in action.

This church called SERVPRO of Benton, Jasper, Newton & Southern Lake Counties after a pipe broke and flooded multiple levels of their building. The crew was dispatched to extract water, remove non-salvageable building materials and set drying equipment to stabilize the environment. This photo shows the church's fellowship hall after demolition and extraction were completed. The large silver machines are dehumidifiers that are being used to remove excess moisture from the air. The smaller green machines are air movers, that are being used to remove water from the salvageable building materials. The green hoses are being used to inject air under the stage, so that all affected areas are dried. With the combination of the commercial grade drying equipment and the crew's hard work, the church was dry and open to the public in no time.

Commercial Carpet Cleaning

5/25/2019 (Permalink)

This eye doctor's office trusts SERVPRO of Benton, Jasper, Newton and Southern Lake Counties to clean their carpets.

Local businesses trust SERVPRO of Benton, Jasper, Newton and Southern Lake Counties to clean their carpets. This eye doctor has had us clean their carpets multiple times over the past couple years so that it is always fresh for their customers.

Our technicians are trained in multiple methods of carpet cleaning, so that they can give you the best results. The best method of carpet cleaning can be determined by the type of carpet in your building, along with the type of soil on it.

Our technicians are also trained in spot removal. They can often remove stains such as ones from furniture or rust or other sources. If you think your building's carpet could use some freshening up, give us a call at 219-779-7577 to schedule your carpet cleaning today!

Lightening Strikes Causing Extensive Fire and Water Damage

5/20/2019 (Permalink)

When lightening struck this Lowell homeowner contacted SERVPRO to mitigate the damage.

Lightening struck this Lowell, Indiana home destroying the roof and damaging all of the rooms inside. The customer was quick to call SERVPRO of Benton, Jasper, Newton & Southern Lake Counties to mitigate the damage. Our certified technicians responded promptly to begin the cleanup. First they removed the falling drywall to prevent anyone from getting hurt. Then they extracted the standing water to prevent it from further soaking into the building materials and causing mold to grow. They also contacted the customer's insurance company to help the claims process run smoothly and confirm that insurance was aware of all the actions being taken to prevent further damage. The customer was ecstatic with SERVPRO's response time, especially considering it was a storm where many of his neighbors' basements were flooding from the heavy rainfall.

Carpet Saved After Sump Pump Fails

5/20/2019 (Permalink)

This post mitigation photo shows that when you call SERVPRO it will quickly be "Like it never even happened."

When heavy rainfall overwhelmed this customer's sump pump, they were distraught about the idea that they would not be able to use their Living Room and Dining Room for months while it was being repaired. Fortunately, they called SERVPRO of Benton, Jasper, Newton and Southern Lake Counties, who informed them that their carpet could be saved. The crew arrived shortly after the first notice of loss, and they were able to use special weighted extraction equipment to remove almost all of the water from the affected carpet. They then set drying equipment to remove the rest of the moisture. While their baseboards had to be detached to dry the drywall and framing behind them, resetting them was a quick project and the home looked "Like it never even happened."

The Effects of a Sump Pump Failure on a Finished Basement

5/20/2019 (Permalink)

This photo shows our drying equipment in action at a Crown Point, Indiana home.

Sump pumps have an average lifespan of 3 to 5 years, which means if you own a home with a sump pump you can anticipate it failing eventually. Sump pumps are used to prevent water from outside from seeping into your house, which is particularly common during heavy rainfalls.

When sump pumps fail, water comes into your home that can be significantly contaminated. SERVPRO of Benton, Jasper, Newton and Southern Lake Counties' technicians are trained to evaluate your home's building materials to determine which building materials can be saved, and which must be removed. Building materials that are not salvageable that are not removed can support microbial growth. Salvageable building materials that are exposed to the water for too long can also be destroyed. This customer knew when her sump pump failed that it was important to contact us quickly at 219-779-7577 so that our crew could save as much of her basement as possible.

Building Containment During Mitigation After a Storm

4/11/2019 (Permalink)

Only part of this room was affected, so it was sectioned off with plastic to prevent unaffected areas from becoming contaminated.

Sometimes our crews need to move through unaffected areas of a home or business to get debris from the affected area to a disposal site. When that happens, our crews build containment chambers to prevent dust from spreading to the unaffected areas. Containment chambers are also built to reduce the amount of air being dried, which can speed up drying times.

On this job, ice dams formed in multiple places which allowed water to come into the building. The affected ceiling tiles and insulation had to be removed. The crews used plastic sheeting to construct containment so that the unaffected areas would not be contaminated. Once demolition was completed, the containment helped the affected areas dry significantly faster, with less equipment for a more cost effective job.

Happy St. Patrick's Day from SERVPRO of Benton, Jasper, Newton and Southern Lake Counties

3/17/2019 (Permalink)

Think green this St. Patrick's Day and choose SERVPRO of Benton, Jasper, Newton and Southern Lake Counties!

SERVPRO of Benton, Jasper, Newton and Southern Lake Counties is thrilled to be celebrating St. Patricks Day this year! Here are some fun facts about St. Patricks Day:

  • St. Patrick’s Day is an annual feast day celebrating the patron saint the day is named after on his death date, March 17th.
  • Most people, whether they are Irish or not, wear green on this day. One of the Irish traditions is to pinch anyone who is not wearing green on St. Patrick’s Day.
  • St. Patrick’s Day has become a holiday all around the world and for one day out of the year anyone can be Irish and join in the celebration.
  • The leprechaun is a small Irish fairy. He is dressed like a shoemaker, with pointed shoes and a hat. He also wears a leather apron. Leprechauns are supposed to be unfriendly little men who live alone in the forest, spending all of their time making shoes and guarding their treasures. If someone catches a leprechaun, he will be forced to tell where he hides all his pots of gold. However, the leprechaun must be watched at all times. If his captor looks away, the leprechaun will vanish along with his treasure.
  • Since 1962, the Chicago River is dyed kelly green during the celebration. Forty tons of dye is dumped into the river which changes color for four to five hours.
  • The shamrock is Ireland’s national flower. It is also one of the main symbols of St. Patrick, which represents the Holy Trinity. The three-leafed plant is often used as a badge.
  • It’s a common mistake to confuse a four-leaf clover and a shamrock. The four-leaf clover is considered lucky because they’re generally hard to find.

Happy St. Patrick's Day !

Why Plumbers Refer SERVPRO

3/13/2019 (Permalink)

Plumbers call SERVPRO because they know time is the most important factor in determining how much damage there is to a home after a water damage.

Most homeowners have a plumber they know and trust to fix leaky pipes, install new appliances and help maintain their home. Did you know that most plumbers have a water damage company that they prefer to recommend? Plumbers are often the first onsite when a sump pump fails or a dishwasher overflows. They can fix the problem by replacing the sump pump or repairing the dishwasher, but they do not have the tools or training to make sure the surrounding structure is dry. That is why they call SERVPRO of Benton, Jasper, Newton and Southern Lake Counties. They know that they can trust us to remove any standing water, provide professional advice on what can be saved and what must be replaced, work with insurance to get payment quickly and dry the remaining structure. Plumbers are at water damages all the time, so they know what can happen if they are allowed to sit. They recommend calling us right away to minimize the damage saving you money, time completing repairs and making it, "Like it never even happened."

Lake Effect Rain in Northwest Indiana

3/4/2019 (Permalink)

This photo shows a home affected by the recent storms. Our crews had to remove the affected drywall and flooring because the ejector pump failed.

Its the beginning of the rainy season in Northwest Indiana. Don't forget to check your basement periodically to make sure that your sump pump and ejector pump are working and keeping up with the increased amount of rain. Lake effect rain can make a small storm swell into a large one and drop several extra inches of rain in a short period of time. This extra rain can quickly overwhelm your drainage system resulting in a wetter-than-desired basement. There are several steps you can take to prevent your basement from being flooded. Make sure you have a sump pump installed, along with a backup. Keep a generator on-hand in case your power goes out, so that you can keep your sump pump powered during heavy rainstorms. Keep your gutters clear and make sure downspouts are directing water away from your foundation.

If all else fails and your basement does flood, give us a call at 219-779-7577 to remove the water and dry your home so that you do end up with mold.

Pets Affected by Water Damage and Mold

3/4/2019 (Permalink)

This cat surveys the recent, unplanned changes to his home from a frozen pipe.

Did your house recently have a water damage? Have you considered the affect it could have on your pets? Any time a structure has a water damage the potential for mold growth exists. Water caused the ceiling to collapse in this home after a pipe broke. The homeowner was out of town for several days before the water damage was discovered. This was long enough for microbial growth, including mold to grow on many of the home's surfaces.

This photo shows part of the home from our initial inspection. You can see the homeowner's furry friend is still not sure how to respond to the change in his home. The mold growth can reduce the air quality in the home and while this cat may not be able to say it verbally, he is affected by the mold growth just as much as his human companions.

Both the customer and his feline friend were able to breathe much easier when our crews completed water mitigation and mold remediation.

Ozone to Eliminate Fire Odors

2/27/2019 (Permalink)

An ozone generator is being used to deodorize a home after a fire. Ozone is heavier than air so the generator is set on a ladder for maximum results.

Ozone is a chemical which can be used to neutralize odors. It is made out of three Oxygen atoms, which is not a very stable configuration. This makes it very reactive, because it wants to convert into Oxygen molecules, which are made out of two Oxygen atoms and are significantly more stable. Ozone works to neutralize odor molecules by reacting with them to create Oxygen atoms and other less stinky molecules.

We use Ozone generators after many fire damages to neutralize odors in homes, businesses and in our warehouse on personal property. It is a very effective process and works on most odors and materials. Care must be taken not to expose elastic and certain rubbers to ozone because it can react with them and break them down. Our SERVPRO technicians are trained to determine which deodorization method is best for each project. One of the many benefits to Ozone is that because it causes a chemical reaction, the odor is unlikely to return as long as everything has been thoroughly cleaned.

One of the caveats is that the Ozone generator creates Ozone by removing Oxygen from the environment, which makes it impossible to breathe while it is running. We only use Ozone when structures are unoccupied to avoid problems with this. Once the generator is turned off, the environment will refill with Oxygen as the Ozone reacts with odor molecules making the space safe to inhabit again. Our technicians weigh the pros and cons of each deodorization method to determine which method or combination of methods is most appropriate for each project.

Microbial Growth on Contents After Water Damage

2/19/2019 (Permalink)

The mold in this photo started growing after this end table was left in a water damaged basement for a week while the homeowner was out of town.

Microorganisms can grow very quickly in the right environment. One microorganism you might be familiar with is mold, which can grow into very large colonies on a variety of surfaces. There are hundreds of different species of mold and each has its own preferred environment. Most like warm, wet environments, but you can have microbial growth even in colder climates like your refrigerator!

Just like mold can survive in a variety of temperatures, it can also survive on a variety of surfaces. Some mold grows best on materials such as drywall and carpet, others grow best on fruits and food like bread. Most are not very picky and will make due with what they can get. The mold in this photo started growing after this end table was left in a water damaged basement for a week while the homeowner was out of town.

Temporary Power After Fire Damage

2/11/2019 (Permalink)

This generator is being used to power both temporary lighting and air scrubbers to make it safe for our technicians to work.

Last week we discussed the importance of air scrubbers when people are in a structure after a fire damage. What we didn't cover is what to do when a home has no power to run those air scrubbers. Fortunately, at SERVPRO of Benton, Jasper, Newton and Southern Lake Counties we have a solution. We are able to supply small generators for most fire projects that require temporary power to run air scrubbers and lights. We can also supply large generators capable of powering enough drying equipment to dry large homes and businesses. When possible, we recommend having an electrician evaluate the home or business's electrical system to see if part or all of the system can be used. When using the existing electrical is not possible, trust us to supply the power we need to complete mitigation and make it, "Like it never even happened."

SERVPRO of Benton, Jasper, Newton, and Southern Lake Counties is ready to respond at all times to major storms

2/5/2019 (Permalink)

Through Tornadoes, Hurricanes, or Winter Storms, SERVPRO of Benton, Jasper, Newton, and Southern Lake Counties is Ready to Respond to Them All.
Through Tornadoes, Hurricanes, or Winter Storms, SERVPRO of Benton, Jasper, Newton, and Southern Lake Counties is Ready to Respond to Them All.

SERVPRO of Benton, Jasper, Newton, and Southern Lake Counties joined the Storm Response Program that is in place throughout the Unites States to assist in times of major disaster. The Storm Response program is four geographically based teams of franchises that is capable of managing catastrophic events from small local microbursts to massive hurricane responses that handle thousands of incidents that bring in hundreds of tons of equipment and even thousands of crews. Storm Team members are committed to being in a constant state of readiness to respond in a storm affected area.

SERVPRO of Benton, Jasper, Newton, and Southern Lake Counties is constantly reviewing prior storm events to determine how we can improve our response and capabilities. We have dedicated supplies, equipment, vehicles and a Storm Response trailer in our fleet that is stocked with supplies that are dedicated to a quick and efficient response.

The Importance of Air Scrubbers on Fire Damages

2/3/2019 (Permalink)

Check out this air scrubber in action on a recent fire damage.

Does the smell of a campfire bring back fond memories? The same smell can be found in a house after a fire damage, although it can vary based on what burned. Unfortunately, that smell is strongly associated with poor air quality. At SERVPRO of Benton, Jasper, Newton and Southern Lake Counties we always recommend using air scrubbers to improve the air quality after a house fire until demolition and cleaning are completed. This is done for both your safety and the safety of our workers. It is virtually impossible to know exactly what burned in every fire, and many building materials and personal property can undergo chemical reactions when they are burned resulting in unsafe particles in the air. Our HEPA-filtered air scrubbers are capable of getting almost all of these dangerous particles out of the air, resulting in a safer environment for everyone. Partnered with personal protective equipment, air scrubbers help make your home cleaner and safer.

SERVPRO Works With Local First Responders To Locate the Source of a Water Damage

1/30/2019 (Permalink)

Our SERVPRO Production Manager is showing the local fire department where the source of water is so they can get the sprinkler system shut off.

SERVPRO was already onsite cleaning up a water damage when the fire alarm went off at this local hospital. The local fire department was dispatched right away while SERVPRO worked with the maintenance department to locate the source of the additional water. Unfortunately, the winter storm that caused the first water damage broke a second sprinkler in a different part of the building. When the fire department showed up, SERVPRO was able to direct them to the source of loss and to the room with the shutoffs for the sprinkler system. This prompt response resulted in less water getting out overall, and greatly reduced the amount of water released from the sprinkler system. The customer was grateful for SERVPRO's assistance. If you want to improve response times before you experience a fire or water damage, contact us at 219-779-7577 and ask about our free Emergency Ready Profile. It allows us to locate and document shutoffs for your gas, electric and water as well as put contact information for all the people you might need at 2:00am in one place.

Winter Storm Freezes Pipes

1/23/2019 (Permalink)

The water pressure in this home is so strong that after the pipe froze and broke it shot water through the drywall and across the room!

Most people think of thunderstorms when prompted but winter storms can wreak havoc on your home too. One invisible danger to your home is extreme cold. An extremely cold system caused this pipe to freeze and burst because the wall was not properly insulated. The force of the built up water was strong enough to break a hole in the wall and shoot across the room! The homeowner was shocked to discover the pipe had burst because the room is located directly above a finished garage. Unfortunately, it was so cold outside that the garage was colder than normal. The cold air found its way into the wall cavity and settled there until the pipe froze and burst. Fortunately, the customer caught the leak quickly and contacted us to dry their home. We were able to save significantly more than they expected, even though the water flowed through three different levels of their home.

Total Loss Inventory

1/19/2019 (Permalink)

Many items in this photo cannot be restored to preloss condition but still must be documented so that insurance can issue a check to replace them.

At SERVPRO of Benton, Jasper, Newton and Southern Lake Counties we know that fire can affect more than just your house. It can also destroy your personal belongings. We have special inventory software that allows us to mark which items can be cleaned and restored, as well as which items cannot be restored to preloss condition. This can make your life much simpler because insurance companies will want a detailed list of all the non-salvageable items in your home. You do not need to spend the time creating this list yourself. Instead, trust SERVPRO of Benton, Jasper, Newton and Southern Lake Counties to complete the inventory. We are used to working with hundreds of different insurance companies and can work with you and your insurance company to create a list that makes it easy for you to get a check to replace any belongings that did not make it.

Containment Allows Local Business to Stay Open During Water Mitigation

1/17/2019 (Permalink)

The containment on this commercial project allowed the business to stay open while reducing drying time.

Has your business been affected by water damage? Are you worried you will have to close down your operation for days or weeks at a time for repairs? At SERVPRO of Benton, Jasper, Newton & Southern Lake Counties we understand the importance of keeping your doors open. We are able to supply many solutions to help make it, "Like it never even happened." with as minimal interruption as possible.

One solution we can offer on some water damages is building containment to section off only the affected areas. This commercial property owner was happy she did not have to close down her school during the drying process. The containment prevented students from interacting with the drying equipment, reduced the noise of the drying equipment and sped up the drying process.

The Importance of Atmospheric Readings on Water Damages

1/14/2019 (Permalink)

This is a photo of one of our thermohydrometers on a recent water damage project.

Have you ever wondered how our technicians know if your property is still wet? On the first visit there is often standing water that needs to be extracted and building materials are visibly wet. Often after the first day the building materials no longer look wet but are still retaining moisture. With the air, it is even more difficult to tell how much moisture is in it because you cannot see it.

Our technicians use thermohydrometers to test the amount of water in the air at a given temperature. This is the Relative Humidity. They also check to see what temperature the air is. Those two numbers can be used to calculate the grains, or actual amount of water in the air. The grains let us compare two different quantities of air to determine which has more water in it. Our dehumidifiers work by removing water from the air, and taking atmospheric readings lets us not only check to see if they are working properly but how well they are working. We also compare the grains of water in the affected area to an unaffected area. Once the grains in the affected area are at or below the grains of an unaffected area, we know that the air is dry!

It is important to know that the air is dry so that there is no secondary damage from condensation or high humidity, both of which can lead to microbial growth.

Ice Dam Causes Multiple Leaks on Flat Roof

1/11/2019 (Permalink)

Ice and snow built up on this building's roof, which caused water to leak into the finished part of the structure.

Winter is coming!

It is starting to get cold out there so don't forget to check and make sure your roof is kept clear of ice and snow. This commercial building owner called us after snow and ice built up and caused multiple leaks. Ice dams form when ice and snow melt, freeze, melt and freeze again. When the snow first falls, it tends to stay on top of the roof. However, when it melts and refreezes the ice can form under the roof and vapor barrier. This results in holes that leak water into the finished part of your building when it rains or snows again. Flat or low pitched roofs are particularly susceptible to ice dams, but under the right conditions they can happen anywhere.

If you suspect an ice dam is causing water to come into your home or business call us at 219-779-7577!

Fire Content Inventory

1/9/2019 (Permalink)

Has your home been affected by a fire damage? Don't forget that the fire will affect more than just your house. Any personal belongings that were in the structure at the time of the fire, or that were brought into the house before repairs were completed can be covered in soot and retain a strong odor.

At SERVPRO of Benton, Jasper, Newton and Southern Lake Counties we are prepared to restore both your home and its contents. We use special inventory software to document the condition of all of the items we pack and bring back to our facility in Saint John, Indiana. This allows us to keep track of all of your personal property as it goes through the restoration process and makes it easy for us to return contents to their original rooms.

Why Insurance Professionals Refer SERVPRO

1/7/2019 (Permalink)

Insurance professionals understand that the longer a fire or water damage sits, the higher the claim cost ends up being. Insurance agents and adjusters recognize that while policyholders are responsible for secondary damage caused by not cleaning up a loss promptly, they can assist their customers in preventing secondary damage altogether by pointing them in the right direction.

Insurance professionals are uniquely positioned to be able to both educate and assist their customers mitigating their property. Most homeowners have never experienced a water or fire damage and turn to their insurance professional for advice on what to do next. Insurance professionals recommend contacting SERVPRO of Benton, Jasper, Newton, and Southern Lake Counties because as a locally owned and operated company we are able to respond promptly to limit the damage as much as possible. This allows the customer to relax and watch as we make it, "Like it never even happened."

Commercial Mold Remediation in Lowell, Indiana

1/3/2019 (Permalink)

In this photo, you can see a portion of the subfloor after it has been steam cleaned before the mats are reset.

A local Lowell Indiana business contacted SERVPRO of Benton, Jasper, Newton and Southern Lake Counties after discovering mold growing under their rubber mat flooring. During the initial inspection our Project Manager determined that at some point the floor drains had backed up, probably during a heavy rainstorm. The drain backup went undetected, which resulted in microbial growth.

To remove the mold our technicians lifted and cleaned each of the mats, as well as the concrete subfloor. Most of the building had two layers of mats, but some areas had as many as four layers. The technicians marked where the mats originated from so that they could be put back into place after cleaning. In the photo you can see a section during remediation where some of the mats have been removed and the subfloor is being cleaned.

Water Damage - Causes and Prevention

1/2/2019 (Permalink)

Call SERVPRO of Benton, Jasper, Newton, and Southern Lake Counties for help with frozen and burst pipes.

Water damage is one of the most frequent causes of damage to residential and commercial buildings.  In addition to plumbing failures caused by leaking pipes or appliances, drain back ups or outside water, we often experience winter temperatures that can freeze water lines.  Frozen water lines expand and crack, leaking water until the source is discovered and turned off.  Perhaps the most common frozen pipe issue comes from hose bibs and exterior faucets.  Disconnecting hoses before cold weather hits is important, but even disconnected hose bibs can freeze.  “Frost-free” faucets only work if installed properly, and maintaining adequate heat and insulation is key.

If you experience an unexpected water intrusion in your home or business, SERVPRO of Benton, Jasper, Newton, and Southern Lake Counties is the one call you need to make to ensure that skilled technicians, equipped with top of the line drying equipment and procedures respond to your loss immediately.  At SERVPRO of Benton, Jasper, Newton, and Southern Lake Counties we are experienced with every type of water damage, from the smallest clean water drip in your home to the largest Category 3 commercial water damage.

Mold Damage Cleanup Techniques

12/28/2018 (Permalink)

Black mold on shower tiles.

Monitoring the level of dampness in your property is the key to stopping mold damage. Mold development is common in wet walls, attics, basements, and crawlspaces. Making sure your attics are well ventilated, stopping leaks, and directing water away from your building's foundation can help in preventing such experiences. We are going to cover some of the cleanup and repair procedures that our team performs when dealing with such incidents.

There are several techniques that our SERVPRO technicians use when addressing mold damage removal.  The technique we choose is usually determined by the surface that is infested by the mold. If we are removing the mold from non-porous surfaces such as tiles, glass, tubs, and sinks, then we can scrub with an antimicrobial cleaner. The same procedure cannot work when we are dealing with porous surfaces such as drywall and carpets. We understand that mold can cause health effects, so we wear face masks, gloves, and other protective equipment when scrubbing the mold.

Removing Drywall After Water Damage

12/26/2018 (Permalink)

Our technician is doing controlled demolition to help dry this home after it suffered a water damage.

Not all building materials can be saved when they get wet. Our technicians are trained to determine which building materials can be dried and which building materials need to be removed. On this particular job, the drywall needs to be removed to access the area behind the shower.

In the photo, you can see that the technician has put plastic down to protect the flooring. The technician has measured and marked the drywall so that there will be an even cut. The drywall is being removed at 24.5" from the ground to make repairs easier.

After removing the drywall, the technician will also remove and bag any affected insulation. Then he will apply an antimicrobial agent to kill any bacteria that came in with the water.

Happy Holidays from SERVPRO of Benton, Jasper, Newton and Southern Lake Counties

12/24/2018 (Permalink)

Have a safe holiday season!

At SERVPRO of Benton, Jasper, Newton and Southern Lake Counties we want to wish you a happy and safe holiday season! Please keep these Christmas Tree Fire Safety Tips in mind during this holiday season!

1. If you use a live tree, choose one with fresh green needles that do not fall off when touched and keep it watered to make it last.

2. When purchasing an artificial tree, be sure it is labeled as fire-retardant.

3. When decorating your tree replace any string of lights with worn or broken cords or loose bulb connections.

4. Place your tree it at least three feet away from any heat source including your fireplace, heaters and candles. 

5. Never leave Christmas tree lights on if the tree is unattended. Unplug them when you go to bed or leave the home.

6. Make sure your smoke alarms and carbon monoxide detectors are operating properly.

Have a safe and joyful holiday season!!

SERVPRO is Ready to Go

12/18/2018 (Permalink)

Our water van is loaded to the brim with drying equipment to make this commercial water damage, "Like it never even happened."

In this photo, you can see SERVPRO of Benton, Jasper, Newton and Southern Lake Counties loaded with equipment to mitigate a commercial water damage. The building owner called us when water seeped into one unit from under the walls of another. Our SERVPRO technicians were able to quickly respond to extract the water, clean the carpets and set our state of the art equipment.

Technicians use air movers such as the ones photographed to remove moisture from building materials. Our air movers are designed to move a high volume air very quickly to promote fast drying. The customer was thrilled with how quickly the technicians arrived onsite and how rapidly the structure was restored to preloss condition. If your commercial property experiences a water damage call us at 219-779-7577!

SERVPRO volunteering at the Foodbank of Northwest Indiana

12/10/2018 (Permalink)

You can see our Sales and Marketing Representative, Jay, on the right side of the photo.

As a locally owned and operated business, we pride ourselves in being active in our community. Recently, we had the opportunity to volunteer as part of the EPIC Committee with the Crossroads Regional Chamber of Commerce. The EPIC Committee organized the event so that as many people as possible could partner with the Food Bank of Northwest Indiana. The Food Bank of Northwest Indiana has been providing critical food assistance to individuals and families in need since 1982, and is currently the only food bank serving Lake and Porter counties.

Our Sales and Marketing Representative, Jay, said she thoroughly enjoyed the event. As we approach the holiday season, consider making a donation at foodbanknwi.org/growinghope to benefit families in Lake and Porter County. If you need assistance, you can also find a pantry on their website at https://foodbanknwi.org/get-help/find-a-pantry/

Dangers Of Mold

10/4/2018 (Permalink)

Mold Growth in Kitchen.

At SERVPRO of Benton, Jasper, Newton and Southern Lake Counties we care about the health of those in the community.  Mold in a home is more serious than just an ugly problem. 

According to the CDC by definition, actively-growing mold damages the material it lives on, thereby impairing structural integrity. In addition, mold is associated with some health effects in humans, including allergies and infections. Some health effects attributed to mold may in fact be caused by bacteria, dust mites, etc., found in mold-colonized environments.  Therefore mold growth in homes, schools, and businesses should be eliminated for the sake of human health, structural integrity, and quality of life.

If you suspect that you have mold in your home, call the professionals of SERVPRO of Benton, Jasper, Newton and Southern Lake Counties at 219-779-7577!  Our technicians are highly trained to perform on site mold testing and remediation.  

We Have It All In St. John!

9/4/2018 (Permalink)

SERVPRO of Benton, Jasper, Newton and Southern Lake Counties quickly respond to a flood in a St. John, Indiana home.

At SERVPRO of Benton, Jasper, Newton and Southern Lake Counties we have all types of equipment to quickly and efficiently clean up after a water loss.  When a the pipe for an outdoor water source for a garden brakes the water can quickly find its self in your basement.  In order to prevent secondary water damage, crews work quickly to extract water from the floor.  Using a truck mounted machine along with several smaller extractors crew can remove water in a matter of hours.  SERVPRO technicians then set up high power dehumidifiers to remove the excess moisture, along with industrial air movers to dry.  This process allows are technicians to dry your home the most efficient way possible.  Our goal here at SERVPRO of Benton, Jasper, Newton and Southern Lake Counties is to make it "Like It Never Happened".  Please call our friendly office staff at 21-779-7577 for more information on water mitigation. 

Smoke and Soot Damage

8/30/2018 (Permalink)

Dryer fire in University Park, IL.

Fuel, Oxygen, and heat is the perfect storm for complete combustion. However usually a complete combustion does not occur in a house fire, smoke residue or soot is produced. Soot is the product of incomplete combustion. Smoke is the fuel that didn’t burn, made visible by the presence of carbon and other material.

Smoke may seem to dissipate quickly after a fire, but the reality is the rapid cooling of incomplete combustion leaves a film and a odor that penetrates throughout the building. This film can cause discoloration, corrosion, and overall damage.

We at SERVPRO understand that, when a fire occurs, lives are suddenly turned around. Fire is an unpredictable beast that can result in a great deal of loss. The restoration industry has learned that the longer a structure is allowed to remain affected by smoke and soot, the cost incurred increases drastically. Therefore, it is so critical to respond quickly. It is our priority to return the structure to a preloss condition, without causing any additional damage.

SERVPRO of Benton, Jasper, Newton and Southern Lake Counties can help in your time of need! Call 219-779-7577!

When Hot Water Heaters Behave Badly!

7/7/2018 (Permalink)

SERVPRO of Benton, Jasper, Newton, and Southern Lake Counties is available 24 hours a day, 7 days a week for water emergencies, large or small.  When you are dealing with water damage, immediate action is crucial.  A delay of just a few hours can greatly increase the severity of the water damage.

When a water heater bursts all the water inside can wreak havoc on flooring, drywall, and personal belongings.  It is very important to give SERVPRO a call right away since within just a few days of a water damage mold can and will begin to grow.  SERVPRO of Benton, Jasper, Newton, and Southern Lake Counties is here to help make it "Like it never even happened."  

For immediate assistance please call our friendly office staff at (219) 779-7577.

Water Damage in Crown Point

6/14/2018 (Permalink)

SERVPRO of Benton, Jasper, Newton and Southern Lake Counties is here to help! Recently, we were called to a business in Crown Point, IN for a water mitigation project. A frozen pipe had broken and water caused the ceiling and drywall to collapse. 

Whether your business or your home has water damage, we always respond quickly. The longer your structure is wet, the more damage is done and the higher the cost is incurred. Excess moisture in your structure can cause building materials to weaken, warp, rot and decay. Elevated moisture levels help mold grow. The longer water sits, the more bacteria is present and the less we are able to save.

This Crown Point business immediately asked SERVPRO of Benton, Jasper, Newton and Southern Lake Counties for assistance.  We were able to control the damage and immediately begin water mitigation. They were able to continue working and were very happy with our services.  

Respond immediately when you have water damage! Call 219-779-7577 for all of your water mitigation needs!

Business in Valparaiso has multiple leaks in roof

6/6/2018 (Permalink)

SERVPRO of Benton, Jasper, Newton and Southern Lake Counties arrived in Valparaiso to assess water damage from an ice dam. After remediation began, multiple leaks were found. SERVPRO was able to help! Due to water saturation, ceiling tiles, insulation and drywall needed to be removed. Cabinets were also removed. 

Only portions of several rooms were affected. Our crew built containment around the affected areas and worked within the containment. The crew set air scrubbers to ensure no one would get sick during the mitigation process. On the outside of the containment, business continued. Our customer was happy she did not have to close for any time so that she could continue serving her customers.

If you have a commercial property and have a need for water mitigation services, call us at (219)779-7577. SERVPRO of Benton, Jasper, Newton, and Southern Lake Counties is committed to minimizing business interruptions as much as possible!

Bathroom Leak in Crown Point

5/30/2018 (Permalink)

After vacationing, a family in Crown Point came home to a leak in the bathroom. SERVPRO of Benton, Jasper, Newton and Southern Lake Counties was able to help! The leak started when the supply line to the bathtub on the second floor broke. The water then went through to the dining room on the first floor and into the basement.

When SERVPRO arrived onsite, we set up a containment in the dining room to shrink the area being dried. Holes were drilled into the ceiling so that air would blow directly on the second floor subfloor to improve drying times. Floor drying systems were used on the hardwood floors in the dining room and the tile floors in the bathroom to vacuum the water out. Dehumidifiers were placed on all three levels to dry the air.

SERVPRO of Benton, Jasper, Newton and Southern Lake Counties was able to dry this home in two days and save all of the flooring. The homeowner was thrilled with the minimal interruption and reconstruction required.

Injectidry used to dry bathroom flooring

5/18/2018 (Permalink)

SERVPRO of Benton, Jasper, Newton and Southern Lake Counties is here to help! Recently during a storm, SERVPRO was called to a home in Crown Point, IN. Sump pump failure had caused the basement to flood. Multiple rooms were affected. Laminate flooring had to be removed because it had a vapor barrier underneath it which prevents us from drying the laminate. The carpet had to be lifted to remove the pad which can hold bacteria from the water. After drying is complete, the homeowner can install new pad and reuse the carpet. In the bathroom, Injectidry equipment was used to dry the tile floors. 

When you have flooding or damage from water to your home, it is important to call us for help immediately. The sooner we can begin water mitigation, the more money and stress the homeowner can be saved. The longer the water sits in your home, the more damage it can cause. For any water mitigation needs, call 219-779-7577 and our SERVPRO professionals will respond immediately.

Mold after a Storm Situation in Florida

4/18/2018 (Permalink)

As winter and winter storms come to an end in Northwest Indiana, we are reminded of a storm situation in Florida. SERVPRO of Benton, Jasper, Newton, and Southern Lake Counties was again able to help! Our crews traveled to Florida to help the residents of that state. Hurricane Irma put many Florida residents in need of water mitigation. We were happy to help them!

In Jacksonville, Florida, a home flooded because of storm surge from Hurricane Irma.  Mold was visible on all drywall throughout the home.  Drywall, plaster, tile, and insulation were removed. Air scrubbers, dehumidifiers, and air movers were used to dry the home after the nonsalvageable building materials had been torn out. The home was stabilized for reconstruction.

SERVPRO of Benton, Jasper, Newton, and Southern Lake Counties was able to help dozens of homeowners after Hurricane Irma. Please call 219-779-7577 for all of your mold remediation needs! We are able to immediately assist in emergency storm situations!

New HEPA Vacuums Arrive

4/11/2018 (Permalink)

SERVPRO of Benton, Jasper, Newton, and Southern Lake Counties is adding new equipment to our inventory. Upgrading inventory means that we are able to help more customers more quickly. Recently, two new backpack HEPA vacuums were purchased. The HEPA vacuums are used in mold remediation to remove tiny spores that aren’t visible to the naked eye. Mold can be harmful to the occupants of the building and to our employees during remediation.

We make sure that all of our employees take every precaution with the customers’ health, as well as their own. All employees wear tyvek suits and respirators during mold remediation. Our employees have increased movement and agility with the backpack HEPA vacuum. This allows them to treat mold in attics, crawlspaces and other tight areas.

The health and well-being of our customers and employees is very important to us! If you need help with mold remediation, call 219-779-7577! SERVPRO of Benton, Jasper, Newton, and Southern Lake Counties is ready to help!

Ice dam causes Water Damage to Home

4/11/2018 (Permalink)

Winter in Northwest Indiana is coming to an end! This winter season had many storms that caused damage to homes in the area. SERVPRO of Benton, Jasper, Newton, and Southern Lake Counties was here to help! Our crews were on standby to help the residents of these counties in a storm situation.

One home in Schererville, IN, had an ice dam form on the roof. Water seeped into the attic and walls. Snow needed to be removed from the roof so that the source of the water could be taken care of.

Our crew was onsite to make sure all water was extracted and to dry the walls, ceiling, and floors. The wet insulation needed to be removed from the walls and ceilings.

SERVPRO of Benton, Jasper, Newton and Southern Lake Counties can help you in a storm situation! You can call us at 219-779-7577 for all of your water mitigation needs.  

Storms Cause Roof to Leak

3/26/2018 (Permalink)

Northwest Indiana was hit with heavy snow in February of 2018. SERVPRO of Benton, Jasper, Newton and Southern Lake Counties was able to help many customers after ice dams formed.

The roof leaked in this school in Valparaiso, IN. After the source of the leak was repaired, SERVPRO was able to mitigate the attic and classroom. The wet ceiling tiles and insulation were removed. Our equipment was placed to dry and dehumidify the area. The hot air from our dehumidifier was ducted up to concentrate the air on just the affected framing. The building owner was able to use her classroom throughout the drying process. In this image, you can see the containment zone built over the hole in the ceiling and leading to the attic of the building. We are not only able to help with your water loss, but we will do our best so that you can continue with your day to day routine. When we leave, it will be “Like it never even happened.”

Record Rainfall Hits Northwest Indiana

3/19/2018 (Permalink)

Our technician is wearing protective gear while removing layers of carpet from this flooded home in Saint John, Indiana.

In February, Northwest Indiana was hit with heavy snow followed by several days of rain. The ground was still frozen and rainwater had nowhere to go.

SERVPRO of Benton, Jasper, Newton and Southern Lake Counties were ready to assist in this storm situation! Our crews were out day and night to help as many people as possible.

One home in Saint John had water seep in through the patio doors.  Our crew pulled up two layers of carpet to reach the concrete subfloor. The carpet was disposed of due to water damage. In situations like this, our employees use personal protective equipment to ensure their own safety. In this picture, you see our employee wearing a face mask, shoe covers, gloves and a Tyvek suit. This minimizes the chance that she will get sick from the water while completing remediation.

If you need help with a water loss in your home or business, call 219-779-7577. SERVPRO is here to help!

Fire Damage in Chesterton

3/15/2018 (Permalink)

Recently, SERVPRO of Benton, Jasper, Newton and Southern Lake Counties was asked to respond to a fire damage in Chesterton, IN. The home had smoke and soot damage from a water heater that caught fire. All of the home’s structural surfaces and contents were covered with a thin layer of black soot.

Our trained professionals were able to determine which items could be cleaned to preloss condition and which items would have to be replaced.

There are several methods for cleaning smoke and soot damage. One method is dry cleaning which is used any time a material will not survive wet cleaning or has only a little amount of soot/dirt. First, any excess soot is vacuumed. Then the crews use either a pre-treated cloth to wipe the item or a dry cleaning sponge. Both processes work well on books, paper, cardboard, photos, and wood.

If dry cleaning does not restore an item to preloss condition then the crews will switch to wet cleaning which is more aggressive. The wallpaper photographed was first dry cleaned and then wet cleaned. The crew will first pre-test several products to determine which will work based on the specific type of soot you have and confirm it will not damage the surface being cleaned. In this picture, you can see the difference as we cleaned the wall.

SERVPRO of Benton, Jasper, Newton, and Southern Lake Counties can help with all smoke or soot damage! Call 219-779-7577 so we can help!

What is Indoor Air Quality?

3/1/2018 (Permalink)

SERVPRO of Benton, Jasper, Newton, and Southern Lake Counties is here to help you with your Indoor Air Quality (IAQ). The air in your home, building, structure is referred to as Indoor Air Quality (IAQ).

Different pollutants can affect the IAQ of your home.  Dust mites and other allergens are only a few examples. Mold also can affect your IAQ.

While it is possible to control some pollutants on your own, calling in professionals can give you peace of mind. SERVPRO is here to help!

Mold and mold spores are hard to contain and/or eliminate on your own. You can be assured that SERVPRO professionals are able to eliminate mold quickly and efficiently.

Identifying if you have mold is the first concern. SERVPRO uses an IAQ agent to determine if mold is present. This picture shows the bubbling reaction that occurs when our special agent and mold interact.

Call SERVPRO of Benton, Jasper, Newton, and Southern Lake Counties for all your mold remediation needs! We will be happy to help! Call us at (219)779-7577.

Creating your Non-Salvageable List after Mold

2/21/2018 (Permalink)

In this home, the mold spores spread to the contents of the room.

SERVPRO of Benton, Jasper, Newton and Southern Lake Counties is available for mold remediation in your home or business. Not only can mold affect the structure of your home, it can also affect the contents in your home. 

SERVPRO can help! Total loss items are items that cannot be restored to their original condition before mold growth. For instance, you could have clothes that are covered in mold. Restoring your clothes to their original condition would be impossible due to the porous nature of the material. They would then be classified as non-salvageable or total loss items. If your item is deemed non-salvageable, we will designate that in your inventory. 

With our inventory software, we are able to separate your items into different groups to help facilitate your claim with your insurance company. We are able to create an inventory of your non-salvageable items to help you receive the compensation needed.

SERVPRO of Benton, Jasper, Newton and Southern Lake Counties is available to help! Call us at 219-779-7577 for all your mold remediation needs!

Restoring Contents after a Fire

2/13/2018 (Permalink)

SERVPRO deals with contents after a house fire in IL.

SERVPRO of Benton, Jasper, Newton, and Southern Lake Counties is ready to help in the case of a fire. Fires not only cause damage to your house but they also cause damage to the contents of your home. Know that your concerns will be taken care of with SERVPRO.  

Many of your items might be covered in soot, ash, or debris from the fire. We can help. When cleaning contents after a fire, SERVPRO uses several different proprietary cleaners to restore your items. Technicians are trained to select the right cleaner based on the material of the item being cleaned and the type of soot on the item. A porcelain plate, a book and an antique wooden dresser all react differently to a fire and need to be cleaned accordingly. Our certified technicians are taught to determine the right cleaning process for each item in your home.

Unfortunately, not all items can be restored to preloss condition. SERVPRO examines each item to look for fine cracks and stains that cannot be reversed with just cleaning. Some items are refinished and others may need to have parts replaced. Any item that cannot be cleaned to preloss condition is documented so that it can be replaced. We understand that some items are irreplaceable. For irreplaceable items that cannot be restored to preloss condition, our crews are often able to make significant improvements on the appearance and odor of an item that has been in a fire. Crews are trained to inform you of any items that can only be partially restored so that you can decide if you want us to attempt cleaning.

We also use ultrasonic cleaning to restore your items. This is a very detailed cleaning using ultrasonic wave technology. Every crevice of your item will be cleaned. 

Your items might have an odor. Proper cleaning removes the odor from some materials. Others are treated with ozone or hydroxyls, both of which react with odor molecules to neutralize them. All contents are put through the “sniff test” prior to being packaged for return.

Call SERVPRO of Benton, Jasper, Newton, and Southern Lake Counties for all of your fire restoration needs at 219-779-7577!

Demolition Required after Fire in Cedar Lake

2/13/2018 (Permalink)

SERVPRO of Benton, Jasper, Newton and Southern Lake Counties was called out to Cedar Lake, IN, after a fire devastated a home.  The whole house was affected by the fire. The fire damaged the building materials to the point where they had to be torn out and replaced. The ceiling collapsed during the fire and had to be removed. Baseboards and drywall had to be removed due to charting. Carpet and carpet pad had to be removed because of staining from the soot. The tile floor had to be removed to access the wet plywood. The plywood subfloor was not salvageable because it was buckling. Our technicians removed the doors and frames because they warped. The fire caused the bulk of the damage. There was additional damage from the water used to put the fire out. Demolition was necessary to make this home livable again. SERVPRO of Benton, Jasper, Newton and Southern Lake Counties was able to help! Call us at 219-779-7577 for your fire mitigation, water mitigation, mold remediation needs. We also restore contents!

Chimney Fire Damages Home in Lake Village, IN

2/13/2018 (Permalink)

Air Movers Placed in Home in Lake Village, IN

SERVPRO of Benton, Jasper, Newton, and Southern Lake Counties is here to help! A chimney fire broke out in a home in Lake Village, IN. There was a hole in the chimney that an ember went through to catch the insulation on fire.

The building was very wet and needed to be dried. This was difficult due to much of the insulation in the roof being torn out. The roof was tarped to prevent rain from coming in. Due to the season, temperatures were very low in the home. SERVPRO brought in temporary heaters to warm the house up enough for drying. Each temporary heater is capable of producing as much heat as the furnace in your home!

SERVPRO is certified by the Institute of Inspection Cleaning and Restoration Certification (IICRC) in Fire and Smoke Restoration, Water Restoration and Applied Structural Drying. The IICRC’s standards guide our technicians through the process of drying your home. Each drying job requires a careful balance of temperature and humidity to dry wet building materials. On fires the crews must also clean the air with negative air filtration devices. You can trust that our certified technicians are capable of evaluating your home and drying it to preloss condition. 

Call SERVPRO of Benton, Jasper, Newton, and Southern Lake Counties for all your fire restoration needs at 219-779-7577!

Extraction Teamwork After Commercial Water Damage

2/9/2018 (Permalink)

In this photo, you can see two of our technicians working into the late hours of the night to extract water faster so this hospital can resume normal

SERVPRO of Benton, Jasper, Newton and Southen Lake Counties called in all of our crews after receiving a call from a hospital in Crown Point, Indiana. Serval thousand square feet of standing water was in their urgent care facility and patient rooms. Our crews worked quickly overnight to remove as much water as possible to have the areas open for business less than 24 hours after the initial call. While our truck mount can handle most extraction jobs by itself, we broke out multiple extractors for this job. The technician on the right is using a weighted extractor which works best on short pile carpet. It is using her body weight to remove more water in a single pass. The technician on the left is using a wand to extract water. It works best for areas that are hard to reach, like closets and corners. It can also be used for hard surfaces. Other technicians (not photographed) are using submersible pumps and squeegees. You can trust that SERVPRO has the right tools to make it "Like it never even happened."

SERVPRO Uses High Capacity Dehumidifiers to Dry Structures

2/9/2018 (Permalink)

The 270HTX dehumidifier in action in St Augustine, Florida

SERVPRO of Benton, Jasper, Newton and Southern Lake Counties is committed to using the best equipment available for each job. This photo was taken by one of our traveling crews at a job in St Augustine, Florida. The dehumidifier pictured is a 270HTX. It is capable of removing 161 pints per day of water at AHAM (80°F 60% RH). Most dehumidifiers work best between 70 degrees and 90 degrees Farenheight. This dehumidifier is capable of removing moisture from the air between 33 degrees and 125 degrees Fahrenheit. The dehumidifier contains an automatic bypass door that adjusts the mode based on the temperature. It was ideal for this job because the temperature was above 90 degrees outside for the duration of the job. The customer was happy with how quickly the structure dried

Mold on Kitchen Cabinets

2/9/2018 (Permalink)

Visible mold inside the vanity of a home after flooding.

Mold can cause serious damage to your home or business. The photo shows mold that has grown on the bathroom cabinets from a recent project. Mold is capable of growing on most building materials. Left unaddressed, mold will eventually destroy everything it grows on. Delayed or improper treatment of mold issues can multiply repair costs exponentially. Mold growth is caused by elevated moisture levels. The first step to removing mold is to correct the moisture problem. In the photographed case, the moisture came in from a hurricane. Crews worked quickly to set dehumidifiers to reduce the humidity in the building. Then they removed the affected building materials. Finally, they treated the framing and subfloors with an antimicrobial to eliminate any remaining mold and microbial growth.

What is Mold?

2/9/2018 (Permalink)

This photo shows several different types of mold growing on the subfloor.

Mold is a type of fungi, organisms that have characteristics of both plants and animals. Most types of molds are harmless but many can cause illnesses, particularly in people who have sensitivities. There are thousands of types of mold out there and often more than one type will grow in the same area. Mold is incredibly small, but the colonies can grow to be huge. It is particularly dangerous because it can grow undetected for long periods of time under floors, in wall cavities and in ductwork. SERVPRO of Benton, Jasper, Newton and Southern Lake Counties often discovers mold in the middle of cleaning up after a water damage because it tends to grow on the inside of walls before it is visible on the outside. 

Heavy Soot Damage From Fire in South Holland, Indiana

2/7/2018 (Permalink)

Heavy soot covers this bathroom even though it is one of the furthest rooms from the source.

When a candle tipped over in the basement of this South Holland home the adjacent contents caught on fire. No one was hurt despite how quickly the flames spread throughout the structure. This before photo shows one of the furthest rooms from the source which has a heavy coating of soot. When a fire burns it releases a smoke with particles from the items that it consumed that settle on anything nearby. A thick black coating is evidence that the fire had little access to oxygen while it was burning. The streaks on the glass in the mirror are from the high humidity introduced when the fire fighters used water to put the flames out. While this fire looks bad, our certified technicians were able to clean and restore the homeowner's most precious contents to make it, "Like it never even happened."

Barbecue Fire Damage in Olympia Fields, Illinois

2/7/2018 (Permalink)

This home caught fire after a barbecue wasn't completely extinguished after use.

Last fall this homeowner in Olympia Fields didn't realize that the flame wasn't completely out after making dinner until his house went up in flames several hours later. The embers smoldered until the wind caught them just right and they landed on the deck, catching it on fire. Fortunately the smoke alarms did their job and alerted the family in time to escape without anyone getting hurt. After the fire department put out the blaze, the customer contacted SERVPRO to mitigate the property. Our crews were onsite within 4 hours of the initial call to set drying equipment to minimize the chance of microbial growth. SERVPRO technicians also packed the salvageable contents so they could be cleaned and insurance could compile a total loss inventory.

Equipment Used For Water Damage

2/7/2018 (Permalink)

SERVPRO of Benton, Jasper, Newton and Southern Lake Counties can help when you have flooding or any water damage to your home. We have different equipment that we use to make sure that your home is dry and safe.

Dehumidifiers are used to pull water out of the air. They evaporate the water and the moisture in your home goes down. Dehumidifiers help to maintain the correct amount of moisture in the air to prevent conditions for mold to grow.

Air Movers circulate the air around the room so the other equipment can do their job. They help in drying out water and keeping the air circulating at a high velocity.

Air scrubbers are used to filter the air and remove any particle, odors, and chemicals from the air.

Call SERVPRO of Benton, Jasper, Newton and Southern Lake Counties at 219-779-7577 when you need help with any of your water damage needs!

Fork Lift Training

2/6/2018 (Permalink)

In this photo, you can see Angela practicing with the forklift.

Have you ever wondered how we move and store your water or fire damaged contents during the restoration process? Each customer's contents are stored separately in vaults in our insured, climate-controlled facility. Our technicians are routinely certified to use our forklift to move those vaults from the receiving area to the cleaning area, deodorization area, and storage area.

During the training, each technician first learns how to safely enter the forklift and use the seat belt. Then they are taught how to raise, tilt and lower the forks. Finally, they are taught how to safely move the forklift forward and in reverse. By the end of the 4-hour training, each technician is able to carefully move your personal property throughout the warehouse and our cleaning process.

Pipe Burst in Dyer Indiana

2/6/2018 (Permalink)

The equipment shown is used to vaccuum out water from between the tiles and subfloor.

A draft hit just the right spot in a bathroom wall in Dyer to cause two pipes to burst. Water flowed from the top level of the home into each room of the house before the homeowner got back to discover the problem. Our IICRC certified technician was onsite within hours of the initial call to extract water and stabilize the property. The customer was thrilled with our "excellent" service. Thanks to SERVPRO of Benton, Jasper, Newton and Southern Lake Counties' quick response time and specialty equipment the tile floors were saved! The adjuster was pleased with how little had to be torn out despite the large affected area. Since so much was saved, the homeowners are able to stay onsite for the duration of the repairs.

Hurricane Irma Cleanup

2/6/2018 (Permalink)

Drying equipment was set to dry this Florida home after hurricane Irma.

SERVPRO of Benton, Jasper, Newton and Southern Lake Counties sent several crews to Florida to help cleanup after Hurricane Irma. Our IICRC certified technicians drove across the country with vehicles loaded to the brim with drying equipment, antimicrobial and PPE to help make it, "Like it never even happened." While in Florida our crews helped both residential and commercial customers stabilize and dry their properties. The home shown in this loss suffered minimal damage but had to be dried nonetheless. After a thorough moisture inspection, the production manager determined only the sunroom and detached utility room got wet. The crew followed to remove the wet building materials and set drying equipment. The customer was pleased with the service he received and the quick drying time.

Multiple Pipe Bursts at Hospital in Crown Point Indiana

2/6/2018 (Permalink)

Patients had to be removed from the area until cleanup was completed after the sprinkler pipe burst.

Cold weather doesn't discriminate between residential and commercial buildings! When temperatures dropped below freezing early this year the sprinkler system at a hospital froze causing water damage throughout their urgent care facilities. Water flooded the waiting room, patient rooms, hallways and treatment rooms. SERVPRO of Benton, Jasper, Newton and Southern Lake Counties was contacted to extract water so that the urgent care center could reopen less than 24 after the initial break. While multiple crews were working overnight, the fire department was dispatched because a second pipe broke by the front lobby. SERVPRO adjusted the mitigation plan to include extracting the front foyer to prevent secondary damage while still cleaning up the urgent care area in time to receive patients by the original deadline.

Basketball Court in Basement Floods

1/18/2018 (Permalink)

SERVPRO of Benton, Jasper, Newton and Southern Lake Counties scored some points on the basketball court. We were called in for sump pump failure and water damage to a basement. This was no ordinary basement. The basement was equipped with a unique basketball court and 17’ ceilings. Water had seeped into the tiles and padding underneath.  The owner was concerned that there would be mold. We had to throw away the rubber padding and rubber base because they would prevent the materials behind them from drying. The tiles were detached and cleaned with an antimicrobial agent. Carpeting lined the walls. We were able to dry the carpeting in place. Air movers were brought in to dry the carpeting and the cement floor.  SERVPRO was proud to make this unique basement safe for the homeowner. 

Extreme Cold Sweeps the Country

1/18/2018 (Permalink)

SERVPRO of Benton, Jasper, Newton & Southern Lake Counties is available to help you with water damage to your commercial business property. Extremely cold water hit the Midwest hard this winter.  Commercial property owners as well as homeowners were affected by the frigid weather.  Many business owners found pipes bursting throughout their businesses. At this business in Dyer, IN, the linen closet needed to have the rubber base removed. SERVPRO was in and out within days and business was not affected. SERVPRO is here to help with all your needs. If your home has fire or water damage, we can help. When your business is affected by water or fire, we can help. Call 1-219-779-7577 when you have an emergency in your commercial property!

Heavy Rains Flood Pole Barn

12/15/2017 (Permalink)

Heavy rains hit the town of Boswell causing flooding in a commercial pole barn. The barn owner reached out to SERVPRO and SERVPRO of Benton, Jasper, Newton and Southern Lake Counties arrived ready to work!  This basement had four different rooms and all four had standing Category 3 water. The walls, contents and floors were affected in this Class 2 water scenario. The crew set up our portable extractor and were able to remove all of the water. After the extraction of the water, an antimicrobial was applied to the entire level. The basement was ready for further work.  SERVPRO is always here to help! We are ready to help you!  If you need help at your commercial property, call us at 219-779-7577. 

Water Damage Can Happen Anywhere

10/18/2017 (Permalink)

This photo shows the home after crews removed the wet building materials. Multiple crews worked long hours to make it "Like it Never Even Happened!"

This home flooded during Hurricane Irma. The homeowner tried to stay and weather the storm but ultimately had to escape out a window after the river in his backyard overflowed its banks into his home. Mold quickly spread throughout the home on the affected drywall, paneling, carpet, and cabinets.

Our crews were dispatched by the SERVPRO corporate Storm Team to help remediate the house. Our trained SERVPRO of Benton, Jasper, Newton and Southern Lake County technicians promptly removed the affected building materials and cleaned the remaining structure to prevent microbial growth.

While several crews traveled to help in Florida, local crews remained to service Saint John, Cedar Lake, Lowell, Demotte, Rensselaer, and Kentland. If you have storm or water damage to your home call us at 219-779-7577

Moisture Meters

6/20/2017 (Permalink)

This photo was taken while the crew performed their initial inspection at a commercial loss.

Just because something appears dry does not mean there is not mold producing moisture within the walls. Mold can grow can an incredible rate so making sure that moisture is removed properly is very important. If moisture is not controlled, a small water mitigation project could turn into a massive problem.

At SERVPRO of Benton, Jasper, Newton, and Southern Lake Counties, we use moisture meters to detect moisture to make sure everything is dried to preloss condition. The meters are very sensitive and are tuned to pick up any moisture within drywall, carpet, structural wood, and other porous objects. Technicians use this data to determine if the materials are affected. Based on the type of water, technicians are able to determine which building materials can be saved.

Steam Cleaning After Sewage Loss in Saint John, Indiana

6/8/2017 (Permalink)

Steam cleaning affected concrete after a water damage.

Sewage can back up into your home if there is a clog in the drain lines or after heavy rains. When sewage invades your home, our crews are trained to follow IICRC guidelines to restore your property. First, the crews apply an antimicrobial to all affected surfaces to reduce the chance that bacteria and mold will spread. Then the crews remove any building materials they cannot clean such as carpet, pad, drywall and insulation. All materials are bagged up so that the water cannot spread to unaffected areas of the home. Next, our technicians apply antimicrobial to the building materials that can be cleaned and sanitized, such as structural wood and concrete. Finally, the crews steam clean the concrete and structural wood to kill any remaining bacteria/mold spores. 

Commercial Carpet Cleaning

6/8/2017 (Permalink)

In the photo you can see the crews have set up corner protectors to make sure the hoses don't rub against the doorways.

Commercial carpet cleaning is typically a very involved process. In order to adequately clean space to prevent secondary damage and possible mold growth, you need a team of highly trained professionals who can analyze each situation, set forth a plan of action, and execute the plan in a timely and efficient manner. As seen above, our technicians are preparing for a cleaning but using safety guards to make sure there is no damage to your business. Next step, the high capacity equipment is wheeled in while cleaning begins. These vast commercial spaces often require high capacity equipment to effectively clean the moisture out of the room. If the moisture in the air is not removed effectively, the time to dry is increase dramatically, which means more money out of your pocket.

SERVPRO of Benton, Jasper, Newton, and Southern Lake Counties is at the ready for all your carpet cleaning needs by utilizing the best equipment and anti-microbial solutions available. Call us today for an estimate on your commercial cleaning job!

Sump Pump Failure

6/1/2017 (Permalink)

Storm Damage Response Van

Wow! 24/7 care came in handy for this Schererville couple that had an emergency call after hours. No worries, SERVPRO of Benton, Jasper, Newton and Southern Lake counties was on the case! As water was rushing in from an unexpected sump pump failure, SERVPRO technicians acted quickly to drain the unwanted water from their basement. If the team did not respond quickly with high volume and reliable equipment, the couple’s musical instruments would have been ruined. Once the water was receding thanks to the team’s quick response time, restoration was able to commence. The team removed the carpet and baseboards and discovered mold. The highly trained team treated the mold, steam cleaned the floor, and applied anti microbial solutions until the basement was restored.

It was “Like it never even happened.”

Ultrasonic Cleaning

4/18/2017 (Permalink)

These contents were just cleaned with our ultrasonic system.

Ultrasonic cleaning is used to clean many contents after they have been in a fire, smoke, water or mold damage. At SERVPRO of Benton, Jasper, Newton and Southern Lake Counties we have a 4 part system. The first tank is our prewash tank which uses compressed air and chemicals to remove the bulk of debris on contents. The second tank is our ultrasonic tank which uses two generators to create very tiny bubbles with sound waves. When those bubbles collide with the contents they collapse and suck the dirt, soot or debris off of the content. The third tank is a rinse tank with deionized water which removes the chemicals used for cleaning. The fourth component of our system is a drying cabinet which is powerful enough to dry electronics before they rust. With our ultrasonic system, we are able to process a higher volume of contents more quickly than our competitors. If you need your contents cleaned, call us at 219-779-7577!

Personal Protective Equipment for Mold Remediation

4/12/2017 (Permalink)

This SERVPRO of Benton, Japser, Newton and Southern Lake Counties technician is ready to take care of mold in this Saint John, Indiana home.

Mold remediation is often necessary after water damages that sit undiscovered for a length of time. Mold can grow quickly on damp or wet building materials provided the right conditions are met. There are hundreds of different species of mold and each species requires different conditions to thrive. While most mold species prefer warm, humid environments with little to no air movement; certain mold species can grow in cooler and drier environments. Some molds produce toxins which are harmful if breathed in or ingested. Our crews wear special personal protective equipment while remediating mold to reduce their exposure.


In the photo to the right, you can see one of our crew members dressed to do mold remediation. He is wearing a Tyvek suit and gloves which are puncture resistant and can be disposed of after he finishes working. He is also wearing a full face respirator which will filter the air and prevent him from breathing in mold spores while he works. At SERVPRO of Benton, Jasper, Newton and Southern Lake Counties we take mold and safety seriously. We always recommend that our customers stay out of the work area while mold is being remediated. If you think you have mold in your home, call us at 219-779-7577 to take care of it for you.

Building Containment to Protect Unaffected Areas - Water Damage

4/10/2017 (Permalink)

The customer was ecstatic that he was able to cook in his kitchen without fear of dust in his food while our crews worked just a few feet away

Sometimes our crews need to move through unaffected areas of a home or business to get debris from the affected area to a disposal site. When that happens, our crews build containment chambers to prevent dust from spreading to the unaffected areas. Containment chambers are also built to reduce the amount of air being dried, which can speed up drying times.

On this job in Lowell, a previous homeowner improperly installed a roof by nailing through the shingles, which allowed water to come into the home. The insulation in the attic had to be removed. But the access point for the attic was in the back of the house, and the shortest path to the dumpster led through the unaffected family room and kitchen. The crews used plastic sheeting to construct containment so that the living areas would not be contaminated.

Flooded Garage Basement in Lowell

3/27/2017 (Permalink)

A recent storm left this basement with several feet of water.

A sump pump failure in this detached garage in Lowell, Indiana led to several feet of water in the basement. This before photo shows that crews could not access the majority of the garage basement until the water was pumped out. Due to gasoline and paint mixing with the water, an oily film was visible on the water which meant it had to be treated differently than a normal sump pump failure. SERVPRO of Benton, Jasper, Newton and Southern Lake Counties was called in to remove the water and clean the space so that it could be safely used again. SERVPRO also had the affected electrical tested and replaced as needed so that the sump pump would work. The customer was impressed that SERVPRO was able to quickly evaluate the situation and communicate with insurance to verify coverage.

Thermal Imaging on a Water Damage in Lowell

3/20/2017 (Permalink)

This thermal imaging photo shows that the ceiling is cooler where it is wet. The thermal imaging camera helped identify the wet areas.

Water damage restoration has advanced a lot over the course of SERVPRO's history. One tool we use to locate moisture is a thermal imaging camera. On many jobs it is easy to see water damage because water can warp wood, bubble paint and break drywall. On jobs like this water damage from a recent storm the damage was not visible to the naked eye.


The customer called us when a recent storm blew sections of her roof off. She said that she thought a small section of her carpet was wet but was not sure how extensive the water was or how it got onto her carpet since her ceiling looked unaffected. With a thermal imaging camera and moisture meters the crew checked the ceilings, walls and floors throughout the home. They discovered that water made its way through the ceiling in the living room near the light fixture (photo) onto the carpet below. They also confirmed that the master bedroom ceiling was affected.


Thermal imaging cameras work by evaluating the temperature of a given surface compared to the temperature of the surfaces nearby. Usually wet surfaces are colder than the surfaces nearby. Cooler temperatures on a thermal image do not guarantee moisture is present so all suspected wet areas are checked with a moisture meter to confirm if an area is wet. Our technicians are trained on how to use thermal imaging cameras and moisture meters to locate both the water you see and the water you don't. If you need help locating the source of moisture in your home please call SERVPRO of Benton, Jasper, Newton and Southern Lake Counties at 219-779-7577!

24 Hour Emergency Response

3/17/2017 (Permalink)

This fire occurred in the middle of the night. Our crews were ready to respond and stabilize the property.

SERVPRO of Benton, Jasper, Newton and Southern Lake Counties is available 24 hours a day for fire emergencies, large or small. When you are dealing with fire damage, immediate action is crucial. A delay of just a few hours can greatly increase the severity of a fire damage.

A hole in the chimney caused this home to catch fire while the homeowner was out of town. We received the initial call in the middle of the night on a weekend and were onsite with crews within a few short hours. On this job, we were able to:

  • Secure the property by boarding and tarping
  • Quickly restore power to the home
  • Extract water and dry the structure to prevent further damage
  • Inventory, pack, clean and store salvageable contents
  • Update the insurance company and customer before they could be on site
  • Stabilize the structure and contents to prevent further damage

When the homeowner returned a week after the date of loss, he was shocked by how much we were able to accomplish while he was out of town. He was thankful that we were able to take care of his property so that he did not have to cut his vacation short.

We Answer the Phone Ready to Help
Call Today - 219-779-7577

We understand that when you call us, you may be feeling confused, stressed, and vulnerable. You need an expert to guide you through this crisis. SERVPRO of Benton, Jasper, Newton and Southern Lake Counties has the specific fire damage training and experience to help you through this tough time. We specialize in fire damage restoration—in fact, it's the cornerstone of our business.

What to Expect

When you call, we will ask several questions regarding your fire damage emergency. These questions will help us determine what equipment and resources to bring, including how many trained SERVPRO Professionals may be needed.

Our SERVPRO Representative will ask several questions:

  • Your name and contact information
  • Your insurance information (if applicable)
  • The street address of the fire-damaged home or business
  • When did the fire occur?
  • What caused the fire damage (if known)?
  • Is there electricity available (on-site)?

About SERVPRO of Benton, Jasper, Newton and Southern Lake Counties

SERVPRO of Benton, Jasper, Newton and Southern Lake specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

 

10 Tips for Removing Mold and Mildew

3/2/2017 (Permalink)

If you see mold near water pipes, waste lines, ice maker lines or plumbing fixtures, chances are the mold is feeding off a nearby leak.

Although we would prefer to call the pros, SERVPRO of Benton, Newton, Jasper & Southern Lake Counties, here are some DIY hacks that you can use to remove mold and mildew.




  1. Check for Plumbing Leaks


    If you see mold near water pipes, waste lines, ice maker lines or plumbing fixtures, chances are the mold is feeding off a nearby leak. Let the water run while you check the pipes and surrounding area for damp spots. Remember that water can travel in any direction—down, sideways or even up when it wicks into absorbent material like drywall—so the actual leak may be some distance from the mold.




  2. Don't Ignore Mold 


    Mold can be an early warning sign of a moisture problem inside walls or ceilings that could cause an expensive problem like wood rot. Avoid the temptation to just wipe the mold away and forget about it—find and stop the water source.




  3. Look for Outside Leaks


    If mold is growing on an exterior wall or ceiling, first look for a leak in the wall or roof. Measure from the moldy area to a reference point like a door, then find the spot on the other side of the wall or ceiling. Closely inspect nearby vents, roof flashing, decks, window wells and anywhere wood is rotting. Look for ground sloping toward the house and downspouts emptying next to the wall. If the ground around the house gets too wet, moisture will wick into the foundation or slab and become persistent dampness. Make sure you properly install flashing when you're fixing the leak.




  4. Inspect the Ductwork 


    If mold forms on the ceiling under a duct or register and there's no sign of a roof leak, badly insulated ductwork may be the cause. Warm, moist air condenses and forms water on ducts carrying cold air through the attic or crawl space. The condensation is a sign that the duct is uninsulated or missing a vapor barrier. Eventually the water saturates the insulation and drywall and mold spores (which are everywhere) take root. In cold weather, the reverse happens. Moisture forms anywhere warm air escapes—for instance, at unsealed joints between duct sections.




  5. Is it Mold or Dirt?


    Most mold is unmistakable, but sometimes small or largely hidden growths just make a surface look dirty. For a quick test, dip a swab in diluted bleach (1 part bleach, 16 parts water) and dab it on the wall. If the spot quickly lightens (or keeps coming back after cleaning), assume it's mold. Mold test kits are available that detect the presence and identify the type of mold, but they won't help determine the cause or what to do about it.




  6. Use an Antimicrobial Spray


    Once the moisture has been dried up, clean and spray the area with an antimicrobial treatment to prevent mold from coming back. In basements or other larger areas with musty odors, it may be more effective to fog the entire room. (Concrobium Mold Control is an antimicrobial treatment available at home centers and hardware stores that can be dispensed by spray or with a fogging machine.)




  7. Use Mold-Resistant Building Materials


    If you need to build or rebuild an area where moisture has been a problem, use materials that resist mold growth and aren't affected by water. Construct walls with pressure-treated wood and rigid insulation and cover the walls with paperless drywall, which has nothing for mold to feed on.




  8. Use Paint With Mildewcide


    In areas where mold might grow, such as basement walls, spray the surfaces with an antimicrobial treatment. Paint walls with mildew-resistant primer and paint or add mildewcide to your paint.




  9. Missing Insulation Feeds Mold


    Warm air seeks gaps in the insulation, and when it hits colder surfaces as it flows out of or into the house, water condenses—which then feeds mold. These spots often occur on outside walls near floors or windows, at corners and around outlets and lights. If the mold disappears after cleaning it and lowering indoor humidity with a dehumidifier or vent fan, just keep an eye on it. If it recurs, open the wall and fix the problem.




  10. Win the War Against Bathtub Mold 


    To prevent mold around the tub or shower, spray the wall with an antimicrobial treatment, then seal the grout with two coats of grout sealant to keep water from wicking in. If the mold is extensive and tiles come off, rebuild the wall with cement board tile backer and new tile. If the wall is sound but the mold stains won't go away, try regrouting. Scrape out the caulk and stained grout, spray the wall with antimicrobial treatment, regrout and caulk, and then coat the whole wall with grout sealant.



Can Mold Damage in Southern Lake Counties Attics Be Treated?

2/22/2017 (Permalink)

Can Southern Lake Counties Attics with Mold Infestation be Remediated?

If you have identified black mold in your attic, you’re bound to be wondering what your options are. Some companies will tell you that the only way to fix the problem is to replace a large portion of the roof. Others will tell you that the whole roof is unusable.

The reality is that, without a full and professional inspection, there is no way to tell for sure. SERVPRO has repaired and restored some of the most severe cases of mold damage in Southern Lake Counties homes. In our opinion, the damage has to be very extreme for a roof replacement to be the only viable response.

You are strongly advised to hire a remediation specialist first so that you can avoid the huge expense of a whole new roof.

Treating the Source of the Problem

The thing that you must remember about mold is that you can’t simply clean it away. The spores must be neutralized or the problem will come back. It doesn’t matter if you’ve spent hundreds of dollars on a new roof or not; if the spores are still active, the mold will reappear. SERVPRO uses high strength drying machines to fix the source of the damp before carrying out cleaning and neutralization procedures.

Containing the Spread of Spores

When you see mold growing on wood or other surfaces, you’re not really seeing the heart of the problem. It is the spores which spread the mold to other parts of the house. They move on draughts within the air and on clothes and other items if disturbed. This is why SERVPRO always sets up a containment area when dealing with mold damage. We use polyurethane sheets and air moving devices to prevent the spores from leaving the attic.

Neutralizing the Threat

After an inspection has been carried out, we’ll be able to tell you exactly how severe the mold damage is and how much of the attic can be saved. Usually, this is all or most of the roofing materials. Only in cases where the wood is extremely rotten will we advise you to think about a replacement. The likelihood is that we’ll be able to apply oxidizing chemicals which react with the mold and render it inert.

Locally Owned Company with National Resources

At SERVPRO of Benton, Jasper, Newton & Southern Lake Counties, we are committed to delivering the most cost effective repairs and mold damage solutions. We don’t want you to splash out on costly renovations if a remediation process is the better option. Call us 24/7 on (219) 779-7577 to arrange an inspection and get some answers.

Content Restoration: We Do That, Too!

2/16/2017 (Permalink)

Your home contains many of your most valuable possessions and houses those you love the most. Your business is your livelihood. The team at SERVPRO of Benton, Jasper, Newton & Southern Lake Counties understands just how trying, disruptive and traumatic major losses - such as a fire - can be.


As part of our fire restoration service, we don't just pay attention to the structure; we'll also help take care of the contents of your home or business, as well. Some of our contents services include:


Inventory – One of the first priorities in fire restoration is to complete an accurate inventory to help ensure you can properly account for all your belongings. Your SERVPRO of Benton, Jasper, Newton & Southern Lake Counties technician can provide a detailed room-by-room inventory of contents, including digital photographs and bar codes for each item, suitable for filing insurance claims forms and relieving you of this often stressful and time-consuming process.


Move Outs – When the structure has suffered extensive damage, the cleanup and restoration process may need to be facilitated by relocating the contents for cleaning, deodorization and storage while structural repairs are being completed. A supervised moving crew can carefully pack and move the entire contents of your home or office.


Contents Cleaning – All of the restorable contents in affected areas will be professionally cleaned and deodorized. This includes area rugs, furniture, draperies and upholstery. SERVPRO of Benton, Jasper, Newton & Southern Lake Counties technicians begin by carefully inspecting and testing all fabrics in the structure to determine which cleaning methods are most appropriate; we provide both wet or dry cleaning methods. Additionally, all the other restorable contents will be cleaned and deodorized to as near as preloss condition as possible; this includes electronics, art, wood furniture, kitchen items, clothing, bedding and much more.


When a fire takes control of your life, we help you take control back. Call SERVPRO of Benton, Jasper, Newton & Southern Lake Counties today: (219)779-7577

Insurance Professionals> When they call YOU, call on US!

2/15/2017 (Permalink)

"You're their hero in times of need"


When fire, water, or mold invade your insured's home, fear and frustration begin to build upon them.  Research indicates policyholders feel tremendous stress and loss of control after they suffer a loss.  By dispatching SERVPRO® of Benton, Jasper, Newton & Southern Lake Counties, you can be the HERO your policyholders value in their time of need.  Your clients appreciate your help!



Employing SERVPRO® of Benton, Jasper, Newton & Southern Lake Counties also provides you a competitive advantage.  Our 24-hour National Call Center phone line helps ensure your policyholders receive that voice of comfort when they need it most, night or day.

From the moment we set foot on-site, until the final item has been restored and set back into place, you can be sure you are providing much-needed comfort and relief in your policyholders' time of need.

You need a restoration vendor who will care for your policyholders and work to save you money through timely mitigation.  You need to keep claims costs down while helping ensure your policyholders get the best possible results.

The professionals at SERVPRO® of Benton, Jasper, Newton & Southern Lake Counties know restoring property is less expensive than replacing property, so they pre-test to determine which of your policyholders' treasured possessions can be restored to preloss condition.

Give SERVPRO® of Benton, Jasper, Newton & Southern Lake Counties a call and leave the restoration to us!  We're here to help.  We make it 'Like it never even happened®' .

What To Do In A Fire Emergency

2/15/2017 (Permalink)

Fire Damage

Fires can spread fast and cause immediate damage, but we at SERVPRO are here to help restore your home.  As with all natural disasters, you and your family should first assess the situation and determine if it is safe to stay in your home. If you decide to stay in your home, SERVPRO of Benton, Jasper, Newton & Southern Lake Counties would like to offer pertinent information to keep you safe while we are on our way to help.

After a fire, make sure to limit movement in your home, as soot particles can get embedded into upholstery and carpets.  We recommend placing clean towels or old linens on any rugs or upholstery. In this regard, keeping your hands clean will prevent further soiling to upholstery, walls and woodwork. As we mention on our website, if you have houseplants wash them on both sides of the leaves.  We also suggest changing the HVAC filter and taping double layers of cheesecloth over air registers.

However, there are several activities you should not to before we arrive. These include attempting to wash any walls or painted surfaces, or shampoo carpet or upholstery.  Avoid cleaning electrical appliances that may have been close to fire, heat or water.  You should also avoid using any canned or packaged food or beverages that may have been stored near the fire, heat or water.  If the ceiling is wet, do not turn on ceiling fixtures, as the wiring may be damaged.

Once our SERVPRO professionals arrive, we will handle the rest. We'll be there no matter the disaster- your safety is our main priority.

Preventing Kitchen Fires In Your Southern Lake Counties Home

2/15/2017 (Permalink)

Forty percent of home fires start in the kitchen.

Preventing Kitchen Fires

The kitchen is the busiest room in the house in many homes. It is where food is made and where families congregate to interact with one another and share meals. It is one of the most hazardous areas in the home when it comes to fires. Forty percent of home fires start in the kitchen. A fire can occur from cooking habits or appliances. Smaller appliances like toasters and microwaves cause fires, as well as the larger items. The easiest way to lower the possibility of a fire in your kitchen is to learn how to prevent them. You should also have a fire remediation company’s information on hand, such as SERVPRO, in the case of an emergency.

Prevention of fire and fire damage comes in many forms. No flammable items, for example, should be within three feet of your stove or oven in your Forest Hills home for prolonged periods of time. Keep pot holders, towels, oven mitts, and paper towels away from heat. Loose clothing while you are working at a stove isn't a good idea. Wipe burners and other surfaces on the stove or inside ovens regularly to clean off food particles, oil and other materials that can catch fire when hot. If you do have an accident in your kitchen with one of these items, our technicians at SERVPRO need to be made aware, so we can clean up the damage and restore your kitchen for you.

Utensils which have aluminum or foil, metal, or other objects which are metal-based need to be kept away from your microwave oven. Do not place paper products in your oven unless the instructions on the product say to do so. Exceptions can include pizza trays made for the oven. When using cooking oil, heating it on medium instead of high is much safer. Don't leave food cooking on the stove, either, as this is unsafe and the food can unexpectedly catch on fire. You should especially never walk away from food cooking in oil.

Replace any kitchen appliances that have damaged or frayed cords, since this raises the risk of short circuits and electrical fires. Ensure that children know the rules of kitchen safety and that they are tall enough to stand over the stove and see the whole area clearly before they can cook. They should also only do so under adult supervision.

In the case of accidents, anyone working in the kitchen needs to learn what kind of fire extinguisher that is required to put out kitchen fires. These dry chemical extinguishers are suitable for putting out regular fires like those involving fluids such as oil. Once the fire is safely out, you can count on SERVPRO to remediate the damages for you. Kitchen safety is crucial, as there are several ways in which fires can start. If a kitchen fire happens in your home, contact SERVPRO of Benton, Jasper, Newton & Southern Lake Counties right away. We walk you through the process of remediation and calm your worries when you give us a call at (219) 779-7577.

Benton, Jasper, Newton & Southern Lake Counties Smoke and Soot Cleanup

1/18/2017 (Permalink)

Smoke and Soot Damage Can Cause a Pervasive Odor in Your Benton, Jasper, Newton & Southern Lake County Home.

Smoke and soot is very invasive and can penetrate various cavities within your home, causing hidden damage and odor. Our smoke damage expertise and experience allows us to inspect and accurately assess the extent of the damage to develop a comprehensive plan of action.  

Smoke and soot facts:

  • Hot smoke migrates to cooler areas and upper levels of a structure.
  • Smoke flows around plumbing systems, seeping through the holes used by pipes to go from floor to floor.
  • The type of smoke may greatly affect the restoration process.

Different Types of Smoke

There are two different types of smoke–wet and dry. As a result, there are different types of soot residue after a fire. Before restoration begins, SERVPRO of Benton, Jasper, Newton & Southern Lake Counties will test the soot to determine which type of smoke damage occurred. The cleaning procedures will then be based on the information identified during pretesting. Here is some additional information:

Wet Smoke – Plastic and Rubber

  • Low heat, smoldering, pungent odor, sticky, smeary. Smoke webs are more difficult to clean.

Dry Smoke – Paper and Wood

  • Fast burning, high temperatures, heat rises therefore smoke rises.

Protein Fire Residue – Produced by evaporation of material rather than from a fire

  • Virtually invisible, discolors paints and varnishes, extreme pungent odor. 

Our Fire Damage Restoration Services

Since each smoke and fire damage situation is a little different, each one requires a unique solution tailored for the specific conditions.  We have the equipment, expertise, and experience to restore your fire and smoke damage.  We will also treat your family with empathy and respect and your property with care.

Have Questions about Fire, Smoke, or Soot Damage?
Call Us Today – (219) 779-7577

Restoring Your Benton, Jasper, Newton & Southern Lake Counties Commercial Property After A Water Damage Event

1/18/2017 (Permalink)

Commercial Water Damage Events Present Unique Challenges

Flooding and water damage events at Benton, Jasper, Newton & Southern Lake Counties commercial properties are often complex with numerous issues that require a knowledgeable and flexible response. Whether we’re dealing with a relatively small water cleanup scenario or a large scale event, we work quickly to assess each unique situation and isolate the damaged area. In many instances, normal operations can continue in a temporary space while we restore your facility.

Restoring Commercial Properties Presents Unique Challenges

Our professionals are trained to be mindful of legal and environmental concerns and strive to fully restore the damaged area while working within your budgetary constraints. We understand that every hour spent cleaning up is an hour of lost revenue and productivity. So when an emergency situation arises in your business, give us a call and we’ll be there fast with the help you need.

About SERVPRO of Benton, Jasper, Newton & Southern Lake Counties

SERVPRO of Benton, Jasper, Newton & Southern Lake Counties specializes in the cleanup and restoration of commercial and residential property after a water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

                 Meet Our Crew!!!

Certifications

  • OSHA - 30-hour General and/or Construction Industry Training Program
  • CCT - Carpet Cleaning Technician
  • WRT - Water Damage Restoration Technician
  • ECTP - Employee Certification Training Program
  • IICRC Certified Firm
  • SRT - Fire & Smoke Damage Restoration Technician
  • RRRP - Lead-Based Paint Activities and Renovation
  • ASD - Applied Structural Drying Technician

Protecting Your Pipes From the Cold

1/5/2017 (Permalink)

Preparing your home is a crucial task homeowners must take as we approach the colder fall and upcoming winter weather.  Our SERVPRO team looks out for you and your family and we have several tips when it comes to setting up your home. One particularly significant regards piping. Pipes freezing from the cold is an ongoing phenomenon we’d like to stop!

Before the cold weather hits, we suggest insulating the pipes most susceptible to freezing, specifically your home’s water pipes. In order to properly insulate and keep out cold air, you can use heat tape to wrap around any spots that leak. You should also make sure to disconnect garden hoses and drain the water from the pipes previously connected.

If your pipes do freeze immediately shut off the water.  Be cautious as there may still be water in the pipe, which could potentially lead to an electric shock. After stopping the flow of water call a professional to fix the piping. Do not try to defrost the pipe on your own.

We at SERVPRO hope you take care of your home. Remember, we’re always ready to help in any disaster, so if you do have a home emergency contact us. Your safety is our number one priority!

Water Damage 101: Learning the 3 Types of Damage

12/26/2016 (Permalink)

Did You Know…Water damages are categorized into three different types based on the SOURCE where the water loss came from?

Common sources of water losses are broken water pipes, defective appliances, natural disasters, and structural failures.

These losses can happen to ANY home or business owner and understanding the different types

can help you as a homeowner or business owner.

  • Clean Water = Category One

Clean Water is treated water that does not contain any waste, and has not been used. Examples of clean water damages are broken pipes, overflowing sinks, and defective appliances. This type of damage

presents few health risks to humans during removal.

  • Gray Water = Category Two

Gray Water is water that has been used and carries waste products, but does not contain human waste. Examples of Gray water damages are overflowing washing machines, toilet overflow with no solid matter. Generally this type of damage does present the hazard of spreading diseases but could cause sickness if exposed through touching or drinking.

  • Black Water = Category Three

Black Water is unsanitary water. Examples of Black Water are sewage backups, flood water.

This type of damage can contain disease-causing organisms as well as possible chemical contaminates.

*The names of water types-clean, gray or black are not based on actual water color, but what it contains*

*Clean water becomes Gray water, and Gray water becomes Black water, the longer water sits*

TIMELY mitigation is KEY in preventing secondary damage to contents and structure. Secondary damage can be mold growth, warped flooring, carpet delimitation, musty odors, etc. WHAT DOES THIS MEAN? The faster water is removed the less damage that will occur. This will ultimately save the property owner and insurance company money and prevent costly repairs to the property.

SERVPRO’s goal is to RESTORE rather than replace a damaged structure or contents in order to save time and money for our customers.

 

Watch: 5 Holiday Cleaning Hacks

12/19/2016 (Permalink)

Easy Tricks to Clean Up Holiday Party Messes

Clean up holiday parties in a flash with these clever tricks from HGTV! Click on the link below to roll the clip!

http://videos.hgtv.com/video/holiday-party-clean_up-hacks-0258079?nl=HGKB_121916_featlink2_holiday-cleaning-hacks&bid=8407420&c32=73531c9b7d832b04a929a7f5be7d16f19e8237bc&ssid=2014_HGTV_Dynamic_Rail_Module&sni_by=&sni_gn=

Ultrasonic Cleaning 101: Tips and Tricks

12/19/2016 (Permalink)

Ultrasonic Cleaning 101

Restoration and Remediation Magazine has a great article we came across in the Contents Corner of the issue: Ultrasonic Cleaning 101.  

"Ultrasonic cleaning is a very important part of contents restoration. Not only will ultrasonic cleaning increase your productivity as well as your profitability, it will greatly increase the items you will be able to restore and return to their pre-loss condition.

Without ultrasonic cleaning, there are simply items that would be virtually impossible from which to remove soot and odor.

That being said, there are dangers to using this type of cleaning method as you can damage or break items in the cleaning process. You need to make sure anyone using an ultrasonic machine in your company has been properly trained so they understand the cleaning process and how to operate the equipment.

The basic things that can go wrong will usually involve warping, breakage, cracking, delamination and color loss or bleeding. You can avoid these most of the time by following these simple steps.

It goes without saying any items you plan to use this cleaning method on should be tolerant of water submersion.

Here are some other tips."  Read more

SERVPRO Emergency Prepared Checklist

12/7/2016 (Permalink)


When fire and water cleanup is needed, getting help is now quicker and easier using the SERVPRO® READY Plan App. The Ready Plan is an emergency preparedness tool for home and business owners, property managers, risk managers and facility management. It allows for the creation of an Emergency READY Profile® containing critical facility information to help speed up response time. Our Emergency READY Profile helps us identify where the water and electrical shutoffs are, the best place to park our vehicles and all pertinent contact information.



Check out our video to learn more about our SERVPRO® READY Plan App: https://www.youtube.com/watch?v=7njiVOvWvfE&feature=youtu.be&list=PLqBFqHmMt_VD6e6e-i2Gvf2FVHp0oBAnU

 

If you would like our Sales and Marketing Representative, Sarah Adams, to come out and set up the Emergency Ready Profile please call us at 219-779-7577.

About SERVPRO of Benton, Jasper, Newton & Southern Lake Counties

7/19/2016 (Permalink)

Carley and Angela Burton took over SERVPRO of Benton, Jasper, Newton and Southern Lake Counties after they had a house fire in 2004. They wanted to own a company that could help people put their lives back together after a fire, smoke or water damage.


SERVPRO of Benton, Jasper, Newton & Southern Lake Counties specializes in the cleanup and restoration of residential and commercial properties after a fire, smoke or water damage. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.


 


Meet our Crew: http://www.SERVPRObentonjaspernewtonsouthernlakecounties.com/employee-photos


Our Certifications: http://www.SERVPRObentonjaspernewtonsouthernlakecounties.com/company-profile

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