Recent Water Damage Posts

Water Damage and Your Belongings

6/22/2021 (Permalink)

SERVPRO employees loading box in a green van SERVPRO of Benton, Jasper, Newton & Southern Lake Counties can help restore many of your valued possessions. Call us today to learn more - 219-779-757

Water damage affects not only the structure of your house but also your belongings. SERVPRO of Benton, Jasper, Newton & Southern Lake Counties understands that your home is more than a structure; your family's furniture, clothing, keepsakes, and other belongings help transform a house into a home.

Contents Restoration

SERVPRO of Benton, Jasper, Newton & Southern Lake Counties specializes in restoring contents damaged by fire, water, or mold. Their expertise and 'restore' versus 'replace' mentality can help you save money while preserving precious keepsakes that can't be replaced. They pretest your contents to determine what items can be restored back to their condition before the water damage. SERVPRO Professionals utilize several methods of cleaning your contents, including:

  • Dry Cleaning - Used for cleaning light residues or to pre-clean prior to wet cleaning.
  • Wet Cleaning - An effective cleaning method for removing moderate to heavy residues.
  • Spray and Wipe -Effective for items that can't withstand wet cleaning.
  • Foam Cleaning - Used for upholstery fabrics that might shrink or bleed if wet cleaned.
  • Abrasive Cleaning - Involves agitation of the surface being cleaned. 
  • Immersion Cleaning - Contents are dipped into a bath of the cleaning product. 

Move-Outs/Pack-Outs

If your home requires extensive restoration or cleaning, SERVPRO of Benton, Jasper, Newton & Southern Lake Counties can conduct an organized, efficient move-out of the affected area. Move-out will provide several benefits, including:

  • A quicker remodeling process
  • Protecting items from potential damage
  • Protecting contents from further on-site damage

When restoration is completed, we will work with you to coordinate the move-in according to your needs. The services offered upon move-in may depend on your insurance coverage.

Electronic Cleanup

Water-damaged electronics can present a serious hazard. Do not attempt to turn on or operate any electrical device that you suspect has been damaged by water. A SERVPRO Franchise Professional will coordinate the restoration of your electronics, including:

  • Television sets
  • DVD players
  • Computers
  • And more

The key to restoring electronics is taking prompt action to prevent further damage. We start by cleaning the exterior of electronic devices to help stop further corrosion and damage. Electronics will be cleaned and inspected by a qualified electronics technician.

Document/Photograph Drying

When your valuable documents, including photographs, are damaged by water, extreme caution should be taken to help ensure the water damage does not destroy the document. Although some documents may not be restored to pre-water damage condition, SERVPRO Franchise Professionals can save a great deal and help minimize additional damage. 

Depending on the type of documents and the level of water damage, we have five options for the restoration of documents:

  1. Air Drying
  2. Dehumidification
  3. Freezer Drying
  4. Vacuum Freeze Drying
  5. Vacuum Thermal Drying

Contents Claim Inventory Service

When a fire emergency strikes, the damage can often feel overwhelming. SERVPRO Franchise Professionals can help ease the worry and confusion during the recovery process by offering our Contents Claim Inventory Service (CCIS), which provides a detailed and accurate list of your belongings. They take a room-by-room inventory of your contents, including digital photos, and in some instances, bar coding. 

Our Contents Claim Inventory Service:

  • Preloss list and value of contents
  • Detailed and accurate report
  • Better information to settle claims quicker
  • Assistance with burden of proof for claims
  • Peace of mind when you need it most!

SERVPRO of Benton, Jasper, Newton & Southern Lake Counties can help restore many of your valued possessions. Call us today to learn more - 219-779-7577

National Learn to Swim Day - Water Safety Inside the Home As Well

5/14/2021 (Permalink)

picture of water with a life ring and the words water safety National Learn To Swim Day promotes water safety and education. SERVPRO promotes water damage safety and education as well.

The 3rd Saturday in May is National Learn to Swim Day - dedicated to educating parents and children about water safety. Before Memorial Day and the start of summer, as pools are starting to open up, this provides an annual opportunity for families to learn the importance and benefits of learning to swim. Water safety and knowledge from an early age are vital in keeping our children safe.

The owners of SERVPRO of Benton, Jasper, Newton & Southern Lake Counties have 3 Varsity swimmers who have been swimming since their first learn to swim lessons and followed up with years of age group swimming before high school. All three are certified lifeguards (or currently in training to be) as well. So we understand and promote the importance of water safety.

Additionally, we promote water safety when it comes to water in your home - and we know that's not the good kind! Many people do not know where to begin when faced with water damage.

After any water damage situation, your primary focus should be safety first:

  • Is it safe to stay in the house?
  • Electrical and "slip and fall" hazards are some of the most prevalent concerns.
  • Only do activities that are safe for you to perform.
  • Wet materials can be VERY heavy. Be careful!

If you have a water damage emergency call us right away - we can help -- Call (219) 779-7577

 

Three Types of Water Damage - Important to Know the Difference

5/12/2021 (Permalink)

Water damages are categorized into three different types based on the SOURCE where the water loss came from.

Common sources of water losses are broken water pipes, defective appliances, natural disasters, and structural failures.

These losses can happen to ANY home or business owner and understanding the different types can help you as a homeowner or business owner.

Category One - Clean Water

Clean Water is treated water that does not contain any waste and has not been used. Examples of Clean Water damages are broken pipes, overflowing sinks, and defective appliances. This type of damage presents few health risks to humans during removal.

Category Two - Gray Water

Gray Water is water that has been used and carries waste products, but does not contain human waste. Examples of Gray Water damages are overflowing washing machines or toilet overflow with no solid matter. Generally this type of damage may present the hazard of spreading diseases, and can cause sickness if exposed through touching or drinking.

Category Three - Black Water

Black Water is unsanitary water. Examples of Black Water are sewage backups and flood water. This type of damage can contain disease-causing organisms as well as possible chemical contaminates.

*The names of water types-clean, gray or black are not based on actual water color, but what it contains

Note: Clean Water becomes Gray Water, and Gray Water becomes Black Water, the longer water sits.

Timely mitigation is key in preventing secondary damage to contents and structure. Secondary damage can be mold growth, warped flooring, carpet delimitation, musty odors, etc.

WHAT DOES THIS MEAN?

The faster water is removed, the less damage that will occur. This will ultimately save the property owner and insurance company money and prevent costly repairs to the property.

SERVPRO of Benton, Jasper, Newton & Southern Lake Counties goal is to restore rather than replace a damaged structure or contents in order to save time and money for our customers.

Call us any time day or night if you experience any type of water damage so we can get to work right away - (219) 779-7577

Water Damage - What To Do Until Help Arrives

5/9/2021 (Permalink)

SERVPRO technicians using advanced water extraction equipment to clean a kitchen SERVPRO of Benton, Jasper, Newton & Southern Lake Counties uses advanced water damage inspection and extraction equipment.

After any water damage situation, your primary focus should be safety first:

  • Is it safe to stay in the house?
  • Electrical and "slip and fall" hazards are some of the most prevalent concerns.
  • Only do activities that are safe for you to perform.
  • Wet materials can be VERY heavy. Be careful!

Have A  Water Damage Emergency? Call SERVPRO of Benton, Jasper, Newton & Southern Lake Counties (219) 779-7577

What To Do After Flooding

  • Remove excess water by mopping and blotting.
  • Wipe excess water from wood furniture after removal of lamps and tabletop items.
  • Remove and prop wet upholstery and cushions.
  • Place aluminum foil or wood blocks between furniture legs and wet carpeting.
  • Turn air conditioning on for maximum drying in summer.
  • Remove colored rugs from wet carpeting.
  • Remove art objects to a safe, dry place.
  • Gather loose items from floors.

What NOT To Do After Flooding

  • Don't leave wet fabrics in place. Hang furs and leather goods.
  • Don't leave books, magazines or other colored items on wet carpet or floors.
  • Don't use your household vacuum to remove water.
  • Don't use television or other household appliances.
  • Don't turn on ceiling fixtures if ceiling is wet, and keep out of rooms where ceilings are 

The Water Damage Restoration Process

5/9/2021 (Permalink)

SERVPRO technicians crouched down in kitchen explaining process to customers Every water damage is different. SERVPRO of Benton, Jasper, Newton & Southern Lake Counties professionals will help walk you through the process.

When your home or commercial property has water damage from flooding or leaks, SERVPRO of Benton, Jasper, Newton & Southern Lake Counties has the expertise and equipment to properly restore your property. Our experience and scientific approach to water removal and water cleanup enable us to properly dry and restore your property.

Water or Flood Damage?
Call Today – (219) 779-7577

Every water damage event is a little different and requires a unique solution, but the general process stays the same. You can click on any of the steps below to learn more about that process.

Step 1 - Emergency Contact

The restoration process begins when you call us. Our representative will guide you through the crisis and may ask several questions to help us better understand the equipment and resources needed.

Ste 2 - Inspection and Water Damage Assessment

We determine the scope of your water damage at this stage. We inspect and test to determine the extent of damage and how far the moisture has traveled to ensure proper and complete restoration.

Step 3 - Water Removal/Water Extraction

The water removal process begins almost immediately and removes the majority of the water. We use powerful pumps and vacuum units to quickly remove hundreds or thousands of gallons from your property, which helps prevent secondary water damage and mold growth.

Step 4 - Drying and Dehumidification

We use specialized equipment to remove the remaining water that is harder to access. Our Professionals will use room measurements, temperature, and relative humidity to determine the optimal number of air movers and dehumidifiers needed to dry your home or business.

Step 5 - Cleaning and Sanitizing 

We clean all of the restorable items and structures damaged by the water. We are adept at cleaning contents using a number of techniques. Our professionals are trained to provide sanitizing treatments and to remove odors and deodorize your property.

Step 6 - Restoration

Restoration is the process of restoring your home or business to its pre-water damage condition. Restoration may involve minor repairs, such as replacing drywall and installing new carpet, or may entail major repairs, such as the reconstruction of various areas or rooms in a home or business.

Toilet Overflow or Sewage Back Up in Dyer, Indiana

5/5/2021 (Permalink)

Image shows SERVPRO branded drying equipment in a bathroom. Whenever you deal with water damage from an overflowing toilet or sewage back up, time is of the essence.

An overflowing toilet caused this bathroom in Dyer to flood. SERVPRO of Benton, Jasper, Newton & Southern Lake Counties was on the scene right away with specialized water extraction and drying equipment to mitigate the damages.

Our technicians surveyed the damage and used moisture detectors for best clean up and placement of equipment. 

High speed air movers and dehumidifiers were placed and moisture levels in the floor and walls were monitored as the drying process progressed. Antimicrobial treatment was sprayed and restorative work was completed to the satisfaction of the customer. SERVPRO technicians restored the bathroom back to its original state and the homeowner knew their expertise was the right choice.

If you find yourself in a similar situation, reach out to us right away. Sewage water or toilet water if not just clean and leaking can contain harmful bacteria and microbes that can cause serious illness. Contaminated water should be immediately mitigated. 

SERVPRO of Benton, Jasper, Newton & Southern Lake Counties has restoration specialists with the appropriate training, specialized equipment, and protective gear. Contact us 24/7 at (219) 779-7577. 

Water Damage - Mitigation Equipment

6/26/2020 (Permalink)

SERVPRO green water mitigation equipment on a hardwood kitchen floor The right tool is vital to timely mitigation. We have several tools available to return you back to preloss condition quickly.

Using the proper equipment makes a difference in reducing claims loss expense. When time matters, SERVPRO of Benton, Jasper, Newton & Southern Lake Counties answer your call with fast action, trained professionals, and advanced technology and equipment.

The right tool is vital to timely mitigation. We have several tools available to return you back to preloss condition quickly at the most efficient cost.

Air Moving Equipment

Air movers are used in water damage restoration to enhance evaporation at the surface level, reducing drying time. As airflow at the surface level increases, the moisture in the air increases. This moisture is then eliminated with the use of dehumidification equipment.

Dehumidification Equipment

By extracting water vapor from the air, dehumidifiers lower the relative humidity, which in turn increases the rate of evaporation. In a water damaged structure, dehumidifiers pull in the moist, humid air and then discharge dry, warm air. The dry air acts like a sponge absorbing moisture from wet materials.

Refrigerant dehumidifiers work similarly to air conditioners.

Desiccant dehumidifiers use chemicals called desiccants that readily absorb moisture from the air.

Deodorization Equipment

Ultra Low Volume (ULV) Foggers will atomize liquid deodorizing agents, producing a fine mist that easily penetrates sites where odor-causing residues accumulate. ULV foggers can also be used to inject fungicides and disinfectants into wall cavities and other difficult-to-access areas.

Thermal Foggers dispense solvent-based products in large volume, dense fog suitable for confined areas. The fog consists of tiny particles of deodorant solution that pairs with and neutralizes odor-causing particles.

Water Damage - Extraction Equipment

3/23/2020 (Permalink)

Image is of a SERVPRO technician using a green extraction wand inside a kitchen with a wet floor SERVPRO of Benton, Jasper, Newton & Southern Lake Counties has both truck-mounted and portable extractors to mitigate your water damage.

The most effective method of removing moisture from a structure is extraction. It is critical to respond quickly to assess a water damage event and provide mitigation services. When water is extracted quickly, the environment can generally be dried much faster.

Extractors are used in cleaning carpets and upholstery and in removing water from floors following a water damage. 

SERVPRO of Benton, Jasper, Newton & Southern Lake Counties has both truck-mounted and portable extractors allowing for greater access inside structures to best meet your particular water damage needs.

Typically, hundreds or thousands of gallons of water are removed using our powerful pumps and vacuums during the water removal process. Our SERVPRO professionals start this process as soon as possible to minimize further damage and to help prevent mold growth and secondary water damage.

Water Damage - Detection Equipment

3/20/2020 (Permalink)

wood floor, moisture reader Moisture meters used to determine the actual moisture content of various materials and allow us to monitor the drying process with accurate readings.

Using the proper equipment makes a difference in reducing claims loss expense. When time matters, SERVPRO of Benton, Jasper, Newton & Southern Lake Counties answer your call with fast action, trained professionals, and advanced technology and equipment.

The right tool is vital to timely mitigation. Scoping involves locating the areas of the structure affected by water and defining the extent to which the structure and contents have absorbed moisture.

Moisture detection devices are also used to verify that an environment has been dried thoroughly.

Moisture Sensors - used to detect moisture in carpets, baseboards, and walls

Moisture Meters - used to determine the actual moisture content of various materials and allow us to monitor the drying process with accurate moisture readings

Thermohygrometers - measure both temperature and relative humidity

Water can damage materials in two ways:

- absorption through direct contact with water

- absorption of moisture from the air

Measuring the moisture content of air is critical to the drying process. The professionals at SERVPRO of Benton, Jasper, Newton & Southern Lake Counties are trained in proper detection equipment and usage for detecting and monitoring your water damage. 

Three Types of Water Damage - Important to Know the Difference

3/15/2020 (Permalink)

Water damage is categorized into three different types based on the SOURCE where the water loss came from.

Common sources of water losses are broken water pipes, defective appliances, natural disasters, and structural failures.

These losses can happen to any home or business owner, and understanding the different types can help you appreciate what SERVPRO of Benton, Jasper, Newton & Southern Lake Counties technicians must do to classify and clean up various contaminants.

Category One - Clean Water

Clean Water is treated water that does not contain any waste and has not been used. Examples of clean water damages are broken pipes, overflowing sinks, and defective appliances. This type of damage presents few health risks to humans during removal.

Category Two - Gray Water

Gray Water is water that has been used and carries waste products, but does not contain human waste. Examples of gray water damages are overflowing washing machines or toilet overflow with no solid matter. Generally this type of damage is unknown contaminated water. It may present the hazard of spreading diseases and may cause sickness if exposed through touching or drinking.

Category Three - Black Water

Black water is unsanitary water. Examples of Black water are sewage backups and flood water. This type of damage can contain disease-causing organisms as well as possible chemical contaminates.

*The names of water types-clean, gray, or black are not based on actual water color, but what it contains*

*Clean water becomes gray water, and gray water becomes black water, the longer water sits*

Timely mitigation is key in preventing secondary damage to contents and structure. Secondary damage can be mold growth, warped flooring, carpet delimitation, musty odors, etc.

WHAT DOES THIS MEAN? The faster water is removed, the less damage that will occur. This will ultimately save the property owner and insurance company money and prevent costly repairs to the property.

SERVPRO's goal is to RESTORE rather than replace a damaged structure or contents in order to save time and money for our customers.

Specialized Water Damage Equipment

3/15/2020 (Permalink)

SERVPRO of Benton, Jasper, Newton & Southern Lake Counties can help when you have flooding or any water damage to your home. We have different equipment that we use to make sure that your home is dry and safe.

Dehumidifiers - used to pull water out of the air. They evaporate the water and the moisture in your home goes down. Dehumidifiers help to maintain the correct amount of moisture in the air to prevent conditions for mold to grow.

Air Movers - circulate the air around the room so the other equipment can do their job. They help in drying out water and keeping the air circulating at a high velocity.

Air scrubbers - used to filter the air and remove any particle, odors, and chemicals from the air.

Call SERVPRO of Benton, Jasper, Newton & Southern Lake Counties at 219-779-7577 when you need help with any of your water damage needs.

 

Do I Really Need a Water Damage Restoration Company?

3/14/2020 (Permalink)

SERVPRO technician, customers, sink, water damage SERVPRO technicians evaluate your water damage situation.

Water damage can happen from broken pipes or water lines, leaking ice makers or dishwashers, busted water heaters, sewage back ups or overflowing toilets, floods, etc.

A water restoration company such as SERVPRO of Benton, Jasper, Newton & Southern Lake Counties will assess the damage, clean up the mess, preserve and protect the structure and contents, and restore your home or business. Not all water damage is the same and we have the expertise to quickly determine the scope of the damage and begin to clean and restore your property.

Response time is crucial to prevent further damage and mold growth. SERVPRO franchises have qualified, certified technicians and project managers available 24 hours a day, 7 days a week, 365 days a year because water damage and other disasters don't care about the time or the calendar. We have expertise and advanced specialized detection, extraction, and drying equipment to minimize your loss. We use moisture monitoring equipment to effectively measure and document the drying process.

SERVPRO franchises are independently owned and operated. SERVPRO has a great reputation with most insurance agencies. If your agent or insurance company recommends another restoration company, you are not obligated to use that company. You can specify that you want SERVPRO of Benton, Jasper, Newton & Southern Lake Counties handling your situation. If you have a flood or water damage you want assessed contact us at 219-779-7577.

Mold Growth After Water Damage

6/28/2019 (Permalink)

Mold started growing in this home after water damage went undiscovered for a week.

Mold is commonly found on wet building materials. Mold colonies grow on building surfaces such as wood and drywall that act as food. There are hundreds of different species of mold, and each one prefers to grow in a slightly different environment. Most mold species grow best in warm, humid environments on wet or damp surfaces, but some can grow in extremely cold or hot environments. The length of time it takes for a mold colony to grow varies based on the species of mold, and how close the environment is to that species' ideal environment. Many can form large, visible colonies in as little as 72 hours. To prevent mold growth in your home, it is important to start the mitigation process as quickly as possible after water damage is discovered.

The Importance of Atmospheric Readings on Water Damages

1/14/2019 (Permalink)

This is a photo of one of our thermohydrometers on a recent water damage project.

Have you ever wondered how our technicians know if your property is still wet? On the first visit there is often standing water that needs to be extracted and building materials are visibly wet. Often after the first day the building materials no longer look wet but are still retaining moisture. With the air, it is even more difficult to tell how much moisture is in it because you cannot see it.

Our technicians use thermohydrometers to test the amount of water in the air at a given temperature. This is the Relative Humidity. They also check to see what temperature the air is. Those two numbers can be used to calculate the grains, or actual amount of water in the air. The grains let us compare two different quantities of air to determine which has more water in it. Our dehumidifiers work by removing water from the air, and taking atmospheric readings lets us not only check to see if they are working properly but how well they are working. We also compare the grains of water in the affected area to an unaffected area. Once the grains in the affected area are at or below the grains of an unaffected area, we know that the air is dry!

It is important to know that the air is dry so that there is no secondary damage from condensation or high humidity, both of which can lead to microbial growth.

Water Damage - Causes and Prevention

1/2/2019 (Permalink)

Call SERVPRO of Benton, Jasper, Newton, and Southern Lake Counties for help with frozen and burst pipes.

Water damage is one of the most frequent causes of damage to residential and commercial buildings.  In addition to plumbing failures caused by leaking pipes or appliances, drain back ups or outside water, we often experience winter temperatures that can freeze water lines.  Frozen water lines expand and crack, leaking water until the source is discovered and turned off.  Perhaps the most common frozen pipe issue comes from hose bibs and exterior faucets.  Disconnecting hoses before cold weather hits is important, but even disconnected hose bibs can freeze.  “Frost-free” faucets only work if installed properly, and maintaining adequate heat and insulation is key.

If you experience an unexpected water intrusion in your home or business, SERVPRO of Benton, Jasper, Newton, and Southern Lake Counties is the one call you need to make to ensure that skilled technicians, equipped with top of the line drying equipment and procedures respond to your loss immediately.  At SERVPRO of Benton, Jasper, Newton, and Southern Lake Counties we are experienced with every type of water damage, from the smallest clean water drip in your home to the largest Category 3 commercial water damage.

Removing Drywall After Water Damage

12/26/2018 (Permalink)

Our technician is doing controlled demolition to help dry this home after it suffered a water damage.

Not all building materials can be saved when they get wet. Our technicians are trained to determine which building materials can be dried and which building materials need to be removed. On this particular job, the drywall needs to be removed to access the area behind the shower.

In the photo, you can see that the technician has put plastic down to protect the flooring. The technician has measured and marked the drywall so that there will be an even cut. The drywall is being removed at 24.5" from the ground to make repairs easier.

After removing the drywall, the technician will also remove and bag any affected insulation. Then he will apply an antimicrobial agent to kill any bacteria that came in with the water.

We Have It All In St. John!

9/4/2018 (Permalink)

SERVPRO of Benton, Jasper, Newton and Southern Lake Counties quickly respond to a flood in a St. John, Indiana home.

At SERVPRO of Benton, Jasper, Newton and Southern Lake Counties we have all types of equipment to quickly and efficiently clean up after a water loss.  When a the pipe for an outdoor water source for a garden brakes the water can quickly find its self in your basement.  In order to prevent secondary water damage, crews work quickly to extract water from the floor.  Using a truck mounted machine along with several smaller extractors crew can remove water in a matter of hours.  SERVPRO technicians then set up high power dehumidifiers to remove the excess moisture, along with industrial air movers to dry.  This process allows are technicians to dry your home the most efficient way possible.  Our goal here at SERVPRO of Benton, Jasper, Newton and Southern Lake Counties is to make it "Like It Never Happened".  Please call our friendly office staff at 21-779-7577 for more information on water mitigation. 

When Hot Water Heaters Behave Badly!

7/7/2018 (Permalink)

SERVPRO of Benton, Jasper, Newton, and Southern Lake Counties is available 24 hours a day, 7 days a week for water emergencies, large or small.  When you are dealing with water damage, immediate action is crucial.  A delay of just a few hours can greatly increase the severity of the water damage.

When a water heater bursts all the water inside can wreak havoc on flooring, drywall, and personal belongings.  It is very important to give SERVPRO a call right away since within just a few days of a water damage mold can and will begin to grow.  SERVPRO of Benton, Jasper, Newton, and Southern Lake Counties is here to help make it "Like it never even happened."  

For immediate assistance please call our friendly office staff at (219) 779-7577.

Bathroom Leak in Crown Point

5/30/2018 (Permalink)

After vacationing, a family in Crown Point came home to a leak in the bathroom. SERVPRO of Benton, Jasper, Newton and Southern Lake Counties was able to help! The leak started when the supply line to the bathtub on the second floor broke. The water then went through to the dining room on the first floor and into the basement.

When SERVPRO arrived onsite, we set up a containment in the dining room to shrink the area being dried. Holes were drilled into the ceiling so that air would blow directly on the second floor subfloor to improve drying times. Floor drying systems were used on the hardwood floors in the dining room and the tile floors in the bathroom to vacuum the water out. Dehumidifiers were placed on all three levels to dry the air.

SERVPRO of Benton, Jasper, Newton and Southern Lake Counties was able to dry this home in two days and save all of the flooring. The homeowner was thrilled with the minimal interruption and reconstruction required.

Equipment Used For Water Damage

2/7/2018 (Permalink)

SERVPRO of Benton, Jasper, Newton and Southern Lake Counties can help when you have flooding or any water damage to your home. We have different equipment that we use to make sure that your home is dry and safe.

Dehumidifiers are used to pull water out of the air. They evaporate the water and the moisture in your home goes down. Dehumidifiers help to maintain the correct amount of moisture in the air to prevent conditions for mold to grow.

Air Movers circulate the air around the room so the other equipment can do their job. They help in drying out water and keeping the air circulating at a high velocity.

Air scrubbers are used to filter the air and remove any particle, odors, and chemicals from the air.

Call SERVPRO of Benton, Jasper, Newton and Southern Lake Counties at 219-779-7577 when you need help with any of your water damage needs!

Fork Lift Training

2/6/2018 (Permalink)

In this photo, you can see Angela practicing with the forklift.

Have you ever wondered how we move and store your water or fire damaged contents during the restoration process? Each customer's contents are stored separately in vaults in our insured, climate-controlled facility. Our technicians are routinely certified to use our forklift to move those vaults from the receiving area to the cleaning area, deodorization area, and storage area.

During the training, each technician first learns how to safely enter the forklift and use the seat belt. Then they are taught how to raise, tilt and lower the forks. Finally, they are taught how to safely move the forklift forward and in reverse. By the end of the 4-hour training, each technician is able to carefully move your personal property throughout the warehouse and our cleaning process.

Pipe Burst in Dyer Indiana

2/6/2018 (Permalink)

The equipment shown is used to vaccuum out water from between the tiles and subfloor.

A draft hit just the right spot in a bathroom wall in Dyer to cause two pipes to burst. Water flowed from the top level of the home into each room of the house before the homeowner got back to discover the problem. Our IICRC certified technician was onsite within hours of the initial call to extract water and stabilize the property. The customer was thrilled with our "excellent" service. Thanks to SERVPRO of Benton, Jasper, Newton and Southern Lake Counties' quick response time and specialty equipment the tile floors were saved! The adjuster was pleased with how little had to be torn out despite the large affected area. Since so much was saved, the homeowners are able to stay onsite for the duration of the repairs.

Basketball Court in Basement Floods

1/18/2018 (Permalink)

SERVPRO of Benton, Jasper, Newton and Southern Lake Counties scored some points on the basketball court. We were called in for sump pump failure and water damage to a basement. This was no ordinary basement. The basement was equipped with a unique basketball court and 17’ ceilings. Water had seeped into the tiles and padding underneath.  The owner was concerned that there would be mold. We had to throw away the rubber padding and rubber base because they would prevent the materials behind them from drying. The tiles were detached and cleaned with an antimicrobial agent. Carpeting lined the walls. We were able to dry the carpeting in place. Air movers were brought in to dry the carpeting and the cement floor.  SERVPRO was proud to make this unique basement safe for the homeowner. 

Water Damage Can Happen Anywhere

10/18/2017 (Permalink)

This photo shows the home after crews removed the wet building materials. Multiple crews worked long hours to make it "Like it Never Even Happened!"

This home flooded during Hurricane Irma. The homeowner tried to stay and weather the storm but ultimately had to escape out a window after the river in his backyard overflowed its banks into his home. Mold quickly spread throughout the home on the affected drywall, paneling, carpet, and cabinets.

Our crews were dispatched by the SERVPRO corporate Storm Team to help remediate the house. Our trained SERVPRO of Benton, Jasper, Newton and Southern Lake County technicians promptly removed the affected building materials and cleaned the remaining structure to prevent microbial growth.

While several crews traveled to help in Florida, local crews remained to service Saint John, Cedar Lake, Lowell, Demotte, Rensselaer, and Kentland. If you have storm or water damage to your home call us at 219-779-7577

Steam Cleaning After Sewage Loss in Saint John, Indiana

6/8/2017 (Permalink)

Steam cleaning affected concrete after a water damage.

Sewage can back up into your home if there is a clog in the drain lines or after heavy rains. When sewage invades your home, our crews are trained to follow IICRC guidelines to restore your property. First, the crews apply an antimicrobial to all affected surfaces to reduce the chance that bacteria and mold will spread. Then the crews remove any building materials they cannot clean such as carpet, pad, drywall and insulation. All materials are bagged up so that the water cannot spread to unaffected areas of the home. Next, our technicians apply antimicrobial to the building materials that can be cleaned and sanitized, such as structural wood and concrete. Finally, the crews steam clean the concrete and structural wood to kill any remaining bacteria/mold spores. 

Protecting Your Pipes From the Cold

1/5/2017 (Permalink)

Preparing your home is a crucial task homeowners must take as we approach the colder fall and upcoming winter weather.  Our SERVPRO team looks out for you and your family and we have several tips when it comes to setting up your home. One particularly significant regards piping. Pipes freezing from the cold is an ongoing phenomenon we’d like to stop!

Before the cold weather hits, we suggest insulating the pipes most susceptible to freezing, specifically your home’s water pipes. In order to properly insulate and keep out cold air, you can use heat tape to wrap around any spots that leak. You should also make sure to disconnect garden hoses and drain the water from the pipes previously connected.

If your pipes do freeze immediately shut off the water.  Be cautious as there may still be water in the pipe, which could potentially lead to an electric shock. After stopping the flow of water call a professional to fix the piping. Do not try to defrost the pipe on your own.

We at SERVPRO hope you take care of your home. Remember, we’re always ready to help in any disaster, so if you do have a home emergency contact us. Your safety is our number one priority!

Water Damage 101: Learning the 3 Types of Damage

12/26/2016 (Permalink)

Did You Know…Water damages are categorized into three different types based on the SOURCE where the water loss came from?

Common sources of water losses are broken water pipes, defective appliances, natural disasters, and structural failures.

These losses can happen to ANY home or business owner and understanding the different types

can help you as a homeowner or business owner.

  • Clean Water = Category One

Clean Water is treated water that does not contain any waste, and has not been used. Examples of clean water damages are broken pipes, overflowing sinks, and defective appliances. This type of damage

presents few health risks to humans during removal.

  • Gray Water = Category Two

Gray Water is water that has been used and carries waste products, but does not contain human waste. Examples of Gray water damages are overflowing washing machines, toilet overflow with no solid matter. Generally this type of damage does present the hazard of spreading diseases but could cause sickness if exposed through touching or drinking.

  • Black Water = Category Three

Black Water is unsanitary water. Examples of Black Water are sewage backups, flood water.

This type of damage can contain disease-causing organisms as well as possible chemical contaminates.

*The names of water types-clean, gray or black are not based on actual water color, but what it contains*

*Clean water becomes Gray water, and Gray water becomes Black water, the longer water sits*

TIMELY mitigation is KEY in preventing secondary damage to contents and structure. Secondary damage can be mold growth, warped flooring, carpet delimitation, musty odors, etc. WHAT DOES THIS MEAN? The faster water is removed the less damage that will occur. This will ultimately save the property owner and insurance company money and prevent costly repairs to the property.

SERVPRO’s goal is to RESTORE rather than replace a damaged structure or contents in order to save time and money for our customers.

 

About SERVPRO of Benton, Jasper, Newton & Southern Lake Counties

7/19/2016 (Permalink)

Carley and Angela Burton took over SERVPRO of Benton, Jasper, Newton and Southern Lake Counties after they had a house fire in 2004. They wanted to own a company that could help people put their lives back together after a fire, smoke or water damage.


SERVPRO of Benton, Jasper, Newton & Southern Lake Counties specializes in the cleanup and restoration of residential and commercial properties after a fire, smoke or water damage. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.


 


Meet our Crew: http://www.SERVPRObentonjaspernewtonsouthernlakecounties.com/employee-photos


Our Certifications: http://www.SERVPRObentonjaspernewtonsouthernlakecounties.com/company-profile