Recent Why SERVPRO Posts

SERVPRO is Ready for National Prepareathon Day - Are You?

4/30/2020 (Permalink)

SERVPRO ready to help preparedness information Available 24 hours a day and 365 days a year, SERVPRO of Benton, Jasper, Newton & Southern Lake Counties is prepared for the unpredictable.

National Prepareathon Day on April 30th reminds us that disasters happen suddenly. Being prepared needs to happen now, not later.

Natural disasters such as earthquakes, floods or wildfires require us to make decisions with little or no warning. Nothing was more evident of that fact than the COVID-19 pandemic.

Unprecedented events mean we are often not prepared for events out of our control. Do you have an emergency plan in place with your family in the event of an emergency situation? Does your business have a SERVPRO Emergency READY Profile on file with us? (If not, contact us to get one set up today -  (219) 779-7577)

What Can You Do To Observe National PrepareAthon! Day?

  • Have a an emergency plan in place for your home or business and make sure your family or employees know where it is and what to do (be sure to include your pets)
  • Keep important papers in one easily accessible location
  • Plan escape routes and practice what to do in each emergency situation
  • Make sure emergency contact numbers are programmed into everyone's phone and teach kids who to call in an emergency and vital information such as your address

More Information is Available 

Check out each of these websites for more vital information on various disasters and how to create emergency plans for each.

Ready.gov - The Official Website of the Department of Homeland Security

FEMA's Prepareathon encourages people and communities to take action to prepare themselves against disasters. They aim to increase the number of people who:

  • Understand which disasters could affect their community
  • Know what to do to stay safe
  • Take action to increase preparedness
  • Improve their ability to recover from a disaster

Check out their Prepareathon site - https://www.ready.gov/prepareathon

The National Weather Service has more information on how you can participate and be prepared.

SERVPRO of Benton, Jasper, Newton & Southern Lake Counties is prepared to respond immediately to your disaster emergency to lessen the damage, limit further damage, and reduce costs. Additionally, should our communities be overwhelmed with a disaster such as a hurricane, tornado, blizzard, or flood, we have the SERVPRO Disaster Recovery Team - a network of strategically positioned storm teams on standby. 

Available 24 hours a day and 365 days a year, SERVPRO of Benton, Jasper, Newton & Southern Lake Counties is prepared for the unpredictable.

 

SERVPRO of Benton, Jasper, Newton & Southern Lake Counties Celebrates National Bring Your Daughters and Sons to Work Day

4/22/2020 (Permalink)

Image is of kids wearing capes and a caption about National Take Our Daughters and Sons to Work Day As essential workers, we are using this time to introduce our kids to the importance of providing proactive cleaning services and peace of mind.

National Take Your Daughters and Sons to Work Day is being held April 23, 2020. What that will look like this year may be different than previous years for many.

2020 Theme - Meet The Workplace Superstars

The 2020 theme is "Meet The Workplace Superstars." Kids enjoy going to the workplace, meeting the people who work there, and seeing how important each job is no matter what level or position. Employers think of their employees as superstars because they are the ones who make the workplace a success. Kids are the future superstars of the workplace.

During the COVID-19 pandemic, the 2020 theme "Meet The Workplace Superstars" can be translated into at-home activities. Parents are the ultimate "superstar" to their children, and being at home together presents a unique opportunity.

Are you working from home? Include your children today in what you are doing; share your experience. Are you an essential worker venturing out today? Recap your day and why your work is essential for your children.

How To Celebrate This Year

Since many of us are working from home, or it is unsafe to bring our kids into our workplaces at this time, here are some ways we can celebrate National Take Your Daughters and Sons to Work Day in 2020.

  • Develop an agenda that will allow your child to see the many tasks you perform. Throughout the day, explain the benefits and challenges of working from home and demonstrate how you communicate to clients, colleagues, or supervisors. 
  • Teach your child about technology, communication tools, and other pertinent work skills.

  • Tell stories about “workplace superstars.” Remember, YOU are a superstar in your child’s view. Together, search the internet for heroes who inspire you.

  • Conduct a video chat with co-workers and invite them to involve their children.

  • Teach children they are the future superstars of the workplace. Invite them to create artwork that illustrates that future.

  • Shoot a video or write a blog post about your experience.

How We Are Celebrating

The employees of SERVPRO of Benton, Jasper, Newton & Southern Lake Counties are celebrating National Take Our Daughters and Sons to Work Day at home this year. As essential workers, it is unfortunately not safe to bring our kids into the office or job sites. We are using this time to introduce them to our essential business activities, especially the importance of providing proactive cleaning services and peace of mind to other essential workers and businesses. We have years of experience dealing with biological hazards and remediation. Now, more than ever, we are "Here to Help." 

National Get To Know Your Customer Day

4/16/2020 (Permalink)

April 16, 2020 is National Get To Know Your Customer Day.

We want to know more about you.

  • Why did you choose SERVPRO of Benton, Jasper, Newton & Southern Lake Counties?
  • How did you find us?
  • How would you rate your experience with us?
  • Would you recommend us?
  • What did you like most about your experience?
  • What else do you think we should know?

At SERVPRO of Benton, Jasper, Newton & Southern Lake Counties, we are dedicated to restoring your property "Like it never even happened."

As a locally owned and operated company, providing the best possible customer service is our business. We appreciate you taking the time to share your experience. Your review helps us better serve you and our community. 

Leave us a review or contact us at 219.779.7577. Let us know how we can get to know you better so that we can better serve your individual needs.

SERVPRO System Services

3/23/2020 (Permalink)

SERVPRO System Services list of residential and commercial services available SERVPRO locations are Independently Owned and Operated - not all locations perform every SERVPRO Systems Services.

SERVPRO Franchise Professionals

  • 24/7 Emergency Service
  • Highly Trained Specialists
  • Faster to Any Size Disaster
  • Trusted Leader in the Industry
  • Preferred Vendor for Many National and Local Insurance Companies

Whether you need emergency services for a fire or water damage or top-to-bottom cleaning, you can trust SERVPRO of Benton, Jasper, Newton & Southern Lake Counties to restore your home or business to preloss condition - "Like it never even happened." The difference is our training, experience, and equipment. 

SERVPRO franchise professionals provide restoration and cleaning services for residential and commercial structures. 

With more than 1,700 franchises nationwide, SERVPRO is a leader in the restoration industry, and its professionals are faster to any size disaster. SERVPRO franchise professionals are available 24 hours a day/7 days a week and are ready to restore or clean your property.

SERVPRO locations are Independently Owned and Operated - not all locations perform every SERVPRO Systems Services. Contact us today to see how we can help - 219.779.7577

SERVPRO of Benton, Jasper, Newton & Southern Lake Counties - Cleaning Experts

3/19/2020 (Permalink)

coronavirus Professionals at SERVPRO of Benton, Jasper, Newton & Southern Lake Counties are cleaning experts. Call today for deep cleaning services - 219-779-7577

SERVPRO of Benton, Jasper, Newton & Southern Lake Counties is Here to Help during this time of need

During this unprecedented time caused by the global pandemic of coronavirus (COVID-19), this is a reminder to our customers that we are specialists in cleaning services, and we adhere to the highest cleaning and sanitation standards.

Specialized Training

We are prepared to clean and disinfect your home or business, according to protocols set forth by the Centers for Disease Control and Prevention. We have years of experience in dealing with biological contaminants, and we will go beyond the scope of work that regular janitorial staff perform on a daily basis.

The CDC encourages cleaning of high-touch surfaces such as counters, tabletops, doorknobs, light switches, bathroom fixtures, toilets, phones, keyboards, tablets and tables. Other spaces mentioned in the CDC's guidance for commercial spaces include:

  • Kitchen/Food Areas
  • Bathrooms
  • Schools/Classrooms
  • Offices
  • Retail Spaces
  • Water Fountains
  • Shelving/Racks
  • Sales Counters
  • Carpets and Rugs
  • Stair Handrails
  • Elevator Cars
  • Playground Equipment
  • Fitness Equipment

Specialized Products

The CDC recommends usage of a labeled hospital-grade disinfectant with claims against similar pathogens to the coronavirus. Multiple products in the SERVPRO product line carry the EPA-approved emerging pathogens claims. While there is currently no product tested against this particular strain of the coronavirus, we are following all guidelines as provided by the CDC and local authorities.

Call Today for a Proactive Cleaning

If your home or business needs deep cleaning services, call the experts today – SERVPRO of Benton, Jasper, Newton & Southern Lake Counties, 219-779-7577 

Sources:

https://www.cdc.gov/coronavirus/2019-ncov/hcp/guidance-prevent-spread.html?CDC_AA_refVal=https%3A%2F%2Fwww.cdc.gov%2Fcoronavirus%2F2019-ncov%2Fguidance-prevent-spread.html

https://www.cdc.gov/coronavirus/2019-ncov/specific-groups/guidance-business-response.html

Why SERVPRO of Benton, Jasper, Newton & Southern Lake Counties? 24 Hour Emergency Response

3/17/2020 (Permalink)

SERVPRO of Benton, Jasper, Newton & Southern Lake Counties is available 24 hours a day for fire or water damage emergencies, large or small. When you are dealing with fire or water damage, immediate action is crucial. A delay of just a few hours can greatly increase the severity of the damage or other issues can incur such as mold growth.

We Answer the Phone Ready to Help - Any Time, Any Day - 219-779-7577

We understand that when you call us, you may be feeling confused, stressed, and vulnerable. You need an expert to guide you through this crisis. SERVPRO of Benton, Jasper, Newton & Southern Lake Counties has the specific fire and water  damage training, certification, and experience to help you through this tough time. We specialize in fire and water damage restoration—in fact, it's the cornerstone of our business.

What to Expect

When you call, we will ask several questions regarding your fire or water damage emergency. These questions will help us determine what equipment and resources to bring, including how many trained SERVPRO Professionals may be needed.

  • Contact information - name, best contact number, address
  • Insurance information - we coordinate with your insurance company to understand all coverage and provide the best possible service 
  • Damage information - when did the fire or water damage occur? What efforts have been done so far? What caused the fire or water damage (if known)?
  • Electricity - is on-site electricity available?

Trust the Professionals

SERVPRO of Benton, Jasper, Newton & Southern Lake Counties specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO's corporate training facility, to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

SERVPRO of Benton, Jasper, Newton & Southern Lake Counties Uses Advanced Restoration Industry Technology

3/15/2020 (Permalink)

The past few decades has seen a rapid advancement in the technology and techniques used in the restoration industry. These advancements allow SERVPRO Franchise Professionals to restore a property back to preloss condition quickly, reliably, and more effectively.

The Institute of Inspection Cleaning and Restoration Certification (IICRC) sets practical standards for restoration and cleaning. The IICRC S500 Water Damage Guide is a specific set of practical standards that incorporate the field of psychometry, which involves the manipulation of temperature and relative humidity to remove moisture and dry a property quickly and effectively.

Moisture Detection and Measurement Equipment

Scientific drying principles rely upon specialized equipment to detect, measure, and monitor a property’s moisture levels. Recent advances, like infrared cameras, can help us detect water through a wall, ceiling, or floor.

  • An infrared camera may be used to identify water location for thorough water removal.
  • Sensitive moisture detectors, hygrometers, and other meters measure the extent of moisture saturation

Water Extraction Equipment

Powerful extraction equipment speeds the drying process by removing the bulk of the water from your home or business.

  • Submersible and gas-powered pumps for continuous pumping of high-level water. 
  • Truck-mounted and portable extraction units perform efficient water removal.

Drying Equipment

Industrial strength air movers and dehumidifiers are needed to remove the remaining moisture from ceiling, walls, and floors of your home or business. Proper drying helps to prevent swelling and warping of floors, walls, and furniture.

  • High-speed air movers causes moisture to evaporate at a faster pace
  • Industrial grade dehumidifiers pull the water vapor from the air.

Odor Removal and Deodorization

Water and fire damage often causes powerful odors. The machines we use remove airborne contaminants and control the air quality during the restoration and cleanup process.

  • Air scrubbers
  • Thermal foggers and deodorization agents

Sanitizing Agents, Germicides, and Anti-Microbial Treatments

The use of OSHA-approved cleaning agents may be needed to clean and remove odors and/or contaminants on your property.

  • Deodorization products control odors from excessive moisture.
  • Disinfection products stop the growth of bacteria, fungi, mildew, and other harmful microorganisms.

SERVPRO of Benton, Jasper, Newton & Southern Lake Counties Certifications

3/14/2020 (Permalink)

When disaster strikes, you want someone who can get the job done right as quickly as possible. SERVPRO of Benton, Jasper, Newton & Southern Lake Counties technicians and project managers have several leading industry certifications so you can feel confident you have chosen the best company to mitigate and restore your fire, water damage, mold, or biohazard needs.

Our staff is highly trained in property damage restoration. We study IICRC standards and best practices in cleaning and restoration standards.

IICRC - Institute of Inspection Cleaning and Restoration Certification 

IICRC standards are the most comprehensive and advanced technical information in the industry. 

ASD - Applied Structural Drying - effective, efficient, and timely drying of water-damaged structures and contents

WRT - Water Damage Restoration Technician - better techniques for drying structures and remediation of water damages 

FSRT - Fire and Smoke Restoration Technician

RRRP - Lead Renovation, Repair, and Painting 

OSHA - 30 Hour General and/or Construction Industry Training Program

ECTP - Employee Certification Training Program

CCT - Carpet Cleaner Technician

Why SERVPRO of Benton, Jasper, Newton & Southern Lake Counties? What Sets Us Apart

3/13/2020 (Permalink)

firefighters, smoke, house Firefighters battle the blaze at the home of SERVPRO of Benton, Jasper, Newton & Southern Lake Counties owners, Carley and Angela Burton

It was an unseasonably warm day in October 2004, one week before Halloween. 

Who knew the events of that day would change our lives forever, in so many ways.

We're not just the owners of a SERVPRO franchise; we've also experienced a devastating loss of our own. 

Carley and Angela Burton, owners of SERVPRO of Benton, Jasper, Newton & Southern Lake Counties, experienced a catastrophic fire to their family home. Everyone made it out safely, but we know all-too-well the devastation a fire (or flood, or natural disaster) can cause.

It's not just a 'material' loss - there is a huge 'emotional' loss.

We learned how many good people there are out there by the generous shows of support, many from people we did not know.

This experience with our own loss eventually led us to where we are today - proud owners of a SERVPRO franchise, so that we can use our experience to help others.

We not only sympathize with our customers, we can empathize as well.

Happy St. Patrick's Day from SERVPRO of Benton, Jasper, Newton and Southern Lake Counties

3/17/2019 (Permalink)

Think green this St. Patrick's Day and choose SERVPRO of Benton, Jasper, Newton and Southern Lake Counties!

SERVPRO of Benton, Jasper, Newton and Southern Lake Counties is thrilled to be celebrating St. Patricks Day this year! Here are some fun facts about St. Patricks Day:

  • St. Patrick’s Day is an annual feast day celebrating the patron saint the day is named after on his death date, March 17th.
  • Most people, whether they are Irish or not, wear green on this day. One of the Irish traditions is to pinch anyone who is not wearing green on St. Patrick’s Day.
  • St. Patrick’s Day has become a holiday all around the world and for one day out of the year anyone can be Irish and join in the celebration.
  • The leprechaun is a small Irish fairy. He is dressed like a shoemaker, with pointed shoes and a hat. He also wears a leather apron. Leprechauns are supposed to be unfriendly little men who live alone in the forest, spending all of their time making shoes and guarding their treasures. If someone catches a leprechaun, he will be forced to tell where he hides all his pots of gold. However, the leprechaun must be watched at all times. If his captor looks away, the leprechaun will vanish along with his treasure.
  • Since 1962, the Chicago River is dyed kelly green during the celebration. Forty tons of dye is dumped into the river which changes color for four to five hours.
  • The shamrock is Ireland’s national flower. It is also one of the main symbols of St. Patrick, which represents the Holy Trinity. The three-leafed plant is often used as a badge.
  • It’s a common mistake to confuse a four-leaf clover and a shamrock. The four-leaf clover is considered lucky because they’re generally hard to find.

Happy St. Patrick's Day !

Why Plumbers Refer SERVPRO

3/13/2019 (Permalink)

Plumbers call SERVPRO because they know time is the most important factor in determining how much damage there is to a home after a water damage.

Most homeowners have a plumber they know and trust to fix leaky pipes, install new appliances and help maintain their home. Did you know that most plumbers have a water damage company that they prefer to recommend? Plumbers are often the first onsite when a sump pump fails or a dishwasher overflows. They can fix the problem by replacing the sump pump or repairing the dishwasher, but they do not have the tools or training to make sure the surrounding structure is dry. That is why they call SERVPRO of Benton, Jasper, Newton and Southern Lake Counties. They know that they can trust us to remove any standing water, provide professional advice on what can be saved and what must be replaced, work with insurance to get payment quickly and dry the remaining structure. Plumbers are at water damages all the time, so they know what can happen if they are allowed to sit. They recommend calling us right away to minimize the damage saving you money, time completing repairs and making it, "Like it never even happened."

SERVPRO Works With Local First Responders To Locate the Source of a Water Damage

1/30/2019 (Permalink)

Our SERVPRO Production Manager is showing the local fire department where the source of water is so they can get the sprinkler system shut off.

SERVPRO was already onsite cleaning up a water damage when the fire alarm went off at this local hospital. The local fire department was dispatched right away while SERVPRO worked with the maintenance department to locate the source of the additional water. Unfortunately, the winter storm that caused the first water damage broke a second sprinkler in a different part of the building. When the fire department showed up, SERVPRO was able to direct them to the source of loss and to the room with the shutoffs for the sprinkler system. This prompt response resulted in less water getting out overall, and greatly reduced the amount of water released from the sprinkler system. The customer was grateful for SERVPRO's assistance. If you want to improve response times before you experience a fire or water damage, contact us at 219-779-7577 and ask about our free Emergency Ready Profile. It allows us to locate and document shutoffs for your gas, electric and water as well as put contact information for all the people you might need at 2:00am in one place.

Why Insurance Professionals Refer SERVPRO

1/7/2019 (Permalink)

Insurance professionals understand that the longer a fire or water damage sits, the higher the claim cost ends up being. Insurance agents and adjusters recognize that while policyholders are responsible for secondary damage caused by not cleaning up a loss promptly, they can assist their customers in preventing secondary damage altogether by pointing them in the right direction.

Insurance professionals are uniquely positioned to be able to both educate and assist their customers mitigating their property. Most homeowners have never experienced a water or fire damage and turn to their insurance professional for advice on what to do next. Insurance professionals recommend contacting SERVPRO of Benton, Jasper, Newton, and Southern Lake Counties because as a locally owned and operated company we are able to respond promptly to limit the damage as much as possible. This allows the customer to relax and watch as we make it, "Like it never even happened."

Happy Holidays from SERVPRO of Benton, Jasper, Newton and Southern Lake Counties

12/24/2018 (Permalink)

Have a safe holiday season!

At SERVPRO of Benton, Jasper, Newton and Southern Lake Counties we want to wish you a happy and safe holiday season! Please keep these Christmas Tree Fire Safety Tips in mind during this holiday season!

1. If you use a live tree, choose one with fresh green needles that do not fall off when touched and keep it watered to make it last.

2. When purchasing an artificial tree, be sure it is labeled as fire-retardant.

3. When decorating your tree replace any string of lights with worn or broken cords or loose bulb connections.

4. Place your tree it at least three feet away from any heat source including your fireplace, heaters and candles. 

5. Never leave Christmas tree lights on if the tree is unattended. Unplug them when you go to bed or leave the home.

6. Make sure your smoke alarms and carbon monoxide detectors are operating properly.

Have a safe and joyful holiday season!!

SERVPRO volunteering at the Foodbank of Northwest Indiana

12/10/2018 (Permalink)

You can see our Sales and Marketing Representative, Jay, on the right side of the photo.

As a locally owned and operated business, we pride ourselves in being active in our community. Recently, we had the opportunity to volunteer as part of the EPIC Committee with the Crossroads Regional Chamber of Commerce. The EPIC Committee organized the event so that as many people as possible could partner with the Food Bank of Northwest Indiana. The Food Bank of Northwest Indiana has been providing critical food assistance to individuals and families in need since 1982, and is currently the only food bank serving Lake and Porter counties.

Our Sales and Marketing Representative, Jay, said she thoroughly enjoyed the event. As we approach the holiday season, consider making a donation at foodbanknwi.org/growinghope to benefit families in Lake and Porter County. If you need assistance, you can also find a pantry on their website at https://foodbanknwi.org/get-help/find-a-pantry/