This photo was taken while the crew performed their initial inspection at a commercial loss.
Just because something appears dry does not mean there is not mold producing moisture within the walls. Mold can grow can an incredible rate so making sure that moisture is removed properly is very important. If moisture is not controlled, a small water mitigation project could turn into a massive problem.
At SERVPRO of Benton, Jasper, Newton, and Southern Lake Counties, we use moisture meters to detect moisture to make sure everything is dried to preloss condition. The meters are very sensitive and are tuned to pick up any moisture within drywall, carpet, structural wood, and other porous objects. Technicians use this data to determine if the materials are affected. Based on the type of water, technicians are able to determine which building materials can be saved.
Steam Cleaning After Sewage Loss in Saint John, Indiana
Steam cleaning affected concrete after a water damage.
Sewage can back up into your home if there is a clog in the drain lines or after heavy rains. When sewage invades your home, our crews are trained to follow IICRC guidelines to restore your property. First, the crews apply an antimicrobial to all affected surfaces to reduce the chance that bacteria and mold will spread. Then the crews remove any building materials they cannot clean such as carpet, pad, drywall and insulation. All materials are bagged up so that the water cannot spread to unaffected areas of the home. Next, our technicians apply antimicrobial to the building materials that can be cleaned and sanitized, such as structural wood and concrete. Finally, the crews steam clean the concrete and structural wood to kill any remaining bacteria/mold spores.
Commercial Carpet Cleaning
In the photo you can see the crews have set up corner protectors to make sure the hoses don't rub against the doorways.
Commercial carpet cleaning is typically a very involved process. In order to adequately clean space to prevent secondary damage and possible mold growth, you need a team of highly trained professionals who can analyze each situation, set forth a plan of action, and execute the plan in a timely and efficient manner. As seen above, our technicians are preparing for a cleaning but using safety guards to make sure there is no damage to your business. Next step, the high capacity equipment is wheeled in while cleaning begins. These vast commercial spaces often require high capacity equipment to effectively clean the moisture out of the room. If the moisture in the air is not removed effectively, the time to dry is increase dramatically, which means more money out of your pocket.
SERVPRO of Benton, Jasper, Newton, and Southern Lake Counties is at the ready for all your carpet cleaning needs by utilizing the best equipment and anti-microbial solutions available. Call us today for an estimate on your commercial cleaning job!
Sump Pump Failure
Storm Damage Response Van
Wow! 24/7 care came in handy for this Schererville couple that had an emergency call after hours. No worries, SERVPRO of Benton, Jasper, Newton and Southern Lake counties was on the case! As water was rushing in from an unexpected sump pump failure, SERVPRO technicians acted quickly to drain the unwanted water from their basement. If the team did not respond quickly with high volume and reliable equipment, the couple’s musical instruments would have been ruined. Once the water was receding thanks to the team’s quick response time, restoration was able to commence. The team removed the carpet and baseboards and discovered mold. The highly trained team treated the mold, steam cleaned the floor, and applied anti microbial solutions until the basement was restored.
It was “Like it never even happened.”
These contents were just cleaned with our ultrasonic system.
Ultrasonic cleaning is used to clean many contents after they have been in a fire, smoke, water or mold damage. At SERVPRO of Benton, Jasper, Newton and Southern Lake Counties we have a 4 part system. The first tank is our prewash tank which uses compressed air and chemicals to remove the bulk of debris on contents. The second tank is our ultrasonic tank which uses two generators to create very tiny bubbles with sound waves. When those bubbles collide with the contents they collapse and suck the dirt, soot or debris off of the content. The third tank is a rinse tank with deionized water which removes the chemicals used for cleaning. The fourth component of our system is a drying cabinet which is powerful enough to dry electronics before they rust. With our ultrasonic system, we are able to process a higher volume of contents more quickly than our competitors. If you need your contents cleaned, call us at 219-779-7577!
Personal Protective Equipment for Mold Remediation
This SERVPRO of Benton, Japser, Newton and Southern Lake Counties technician is ready to take care of mold in this Saint John, Indiana home.
Mold remediation is often necessary after water damages that sit undiscovered for a length of time. Mold can grow quickly on damp or wet building materials provided the right conditions are met. There are hundreds of different species of mold and each species requires different conditions to thrive. While most mold species prefer warm, humid environments with little to no air movement; certain mold species can grow in cooler and drier environments. Some molds produce toxins which are harmful if breathed in or ingested. Our crews wear special personal protective equipment while remediating mold to reduce their exposure.
In the photo to the right, you can see one of our crew members dressed to do mold remediation. He is wearing a Tyvek suit and gloves which are puncture resistant and can be disposed of after he finishes working. He is also wearing a full face respirator which will filter the air and prevent him from breathing in mold spores while he works. At SERVPRO of Benton, Jasper, Newton and Southern Lake Counties we take mold and safety seriously. We always recommend that our customers stay out of the work area while mold is being remediated. If you think you have mold in your home, call us at 219-779-7577 to take care of it for you.
Building Containment to Protect Unaffected Areas - Water Damage
The customer was ecstatic that he was able to cook in his kitchen without fear of dust in his food while our crews worked just a few feet away
Sometimes our crews need to move through unaffected areas of a home or business to get debris from the affected area to a disposal site. When that happens, our crews build containment chambers to prevent dust from spreading to the unaffected areas. Containment chambers are also built to reduce the amount of air being dried, which can speed up drying times.
On this job in Lowell, a previous homeowner improperly installed a roof by nailing through the shingles, which allowed water to come into the home. The insulation in the attic had to be removed. But the access point for the attic was in the back of the house, and the shortest path to the dumpster led through the unaffected family room and kitchen. The crews used plastic sheeting to construct containment so that the living areas would not be contaminated.
Flooded Garage Basement in Lowell
A recent storm left this basement with several feet of water.
A sump pump failure in this detached garage in Lowell, Indiana led to several feet of water in the basement. This before photo shows that crews could not access the majority of the garage basement until the water was pumped out. Due to gasoline and paint mixing with the water, an oily film was visible on the water which meant it had to be treated differently than a normal sump pump failure. SERVPRO of Benton, Jasper, Newton and Southern Lake Counties was called in to remove the water and clean the space so that it could be safely used again. SERVPRO also had the affected electrical tested and replaced as needed so that the sump pump would work. The customer was impressed that SERVPRO was able to quickly evaluate the situation and communicate with insurance to verify coverage.
Thermal Imaging on a Water Damage in Lowell
This thermal imaging photo shows that the ceiling is cooler where it is wet. The thermal imaging camera helped identify the wet areas.
Water damage restoration has advanced a lot over the course of SERVPRO's history. One tool we use to locate moisture is a thermal imaging camera. On many jobs it is easy to see water damage because water can warp wood, bubble paint and break drywall. On jobs like this water damage from a recent storm the damage was not visible to the naked eye.
The customer called us when a recent storm blew sections of her roof off. She said that she thought a small section of her carpet was wet but was not sure how extensive the water was or how it got onto her carpet since her ceiling looked unaffected. With a thermal imaging camera and moisture meters the crew checked the ceilings, walls and floors throughout the home. They discovered that water made its way through the ceiling in the living room near the light fixture (photo) onto the carpet below. They also confirmed that the master bedroom ceiling was affected.
Thermal imaging cameras work by evaluating the temperature of a given surface compared to the temperature of the surfaces nearby. Usually wet surfaces are colder than the surfaces nearby. Cooler temperatures on a thermal image do not guarantee moisture is present so all suspected wet areas are checked with a moisture meter to confirm if an area is wet. Our technicians are trained on how to use thermal imaging cameras and moisture meters to locate both the water you see and the water you don't. If you need help locating the source of moisture in your home please call SERVPRO of Benton, Jasper, Newton and Southern Lake Counties at 219-779-7577!
24 Hour Emergency Response
This fire occurred in the middle of the night. Our crews were ready to respond and stabilize the property.
SERVPRO of Benton, Jasper, Newton and Southern Lake Counties is available 24 hours a day for fire emergencies, large or small. When you are dealing with fire damage, immediate action is crucial. A delay of just a few hours can greatly increase the severity of a fire damage.
A hole in the chimney caused this home to catch fire while the homeowner was out of town. We received the initial call in the middle of the night on a weekend and were onsite with crews within a few short hours. On this job, we were able to:
- Secure the property by boarding and tarping
- Quickly restore power to the home
- Extract water and dry the structure to prevent further damage
- Inventory, pack, clean and store salvageable contents
- Update the insurance company and customer before they could be on site
- Stabilize the structure and contents to prevent further damage
When the homeowner returned a week after the date of loss, he was shocked by how much we were able to accomplish while he was out of town. He was thankful that we were able to take care of his property so that he did not have to cut his vacation short.
We Answer the Phone Ready to Help
Call Today - 219-779-7577
We understand that when you call us, you may be feeling confused, stressed, and vulnerable. You need an expert to guide you through this crisis. SERVPRO of Benton, Jasper, Newton and Southern Lake Counties has the specific fire damage training and experience to help you through this tough time. We specialize in fire damage restoration—in fact, it's the cornerstone of our business.
What to Expect
When you call, we will ask several questions regarding your fire damage emergency. These questions will help us determine what equipment and resources to bring, including how many trained SERVPRO Professionals may be needed.
Our SERVPRO Representative will ask several questions:
- Your name and contact information
- Your insurance information (if applicable)
- The street address of the fire-damaged home or business
- When did the fire occur?
- What caused the fire damage (if known)?
- Is there electricity available (on-site)?
About SERVPRO of Benton, Jasper, Newton and Southern Lake Counties
SERVPRO of Benton, Jasper, Newton and Southern Lake specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.