What our Customers say...

Testimonials

Great job! Elsa came out on the spot, within the hour. You did a really nice job and have wonderful customer service!

I think that SERVPRO was very easy and cooperative to work with. They helped us with insurance and storing and handling our belongings.

The guys did a really wonderful job. This is not the first time I have had a water damage but this is the best experience I have had. I was well pleased with SERVPRO of Benton, Jasper, Newton and Southern Lake Counties!

Can't say enough good things about SERVPRO of Benton, Jasper, Newton and Southern Lake Counties. They were able to get out the same day I called to check for water damage after a leak. They were efficient and friendly. My mind was set at ease after their visit. Would highly recommend them and will call them again if we ever need them.

Kevin, John, Julian, Charles and Elsa (SERVPRO crew);

I want you all to know we appreciate each one of you for all your hard work, honesty and kindness. All of you have "bright" futures ahead!! Keep working hard and being kind. That's success. A huge thank you for everything :)

This place is great. We had an immediate response to assess our situation. Extremely friendly and understanding over the phone. The service techs were real troopers too. We have an extremely shallow crawl and they didn't mind squeezing in and getting a little dirty.

The crew did an excellent job. I loved that SERVPRO of Benton, Jasper, Newton and Southern Lake Counties were so professional and fast because I had renters in the home that couldn't move out during the repairs. I feel very blessed to have had SERVPRO there through everything.

I have used SERVPRO 4 times in past two years. I flip houses and have price shopped many times and they are always at or near the lowest price. The quality is impeccable. On one house, the buyer had an independent tester come out to make sure there was no mold (passed with flying colors). Recently, I purchased a mold infested lake house. I could not spend more than two or three minutes in the house it was so toxic. They scrubbed it out and now we spend weekends there with no mold anywhere!!!!!  They are fantastic and reliable. I highly, highly, highly recommend them!!!!!

I am a Project Superintendent with a large construction management firm and was finishing up an Assisted Living project. In one of the 2nd Fl. Wing ceilings, a water pipe fitting failed, causing a flood in the hallway and floor below. Of course, this happened at 3:30 pm, and I needed access the damage, and clean up quickly because there were already tenants living there. I remember using SERVPRO years before and decided to give them a call. They were on site within an hour and started immediately to clean up water damage, open walls and removed wet insulation, set up fans, and dehumidifiers. SERVPRO worked into the evening and did not leave a stone unturned.

Due to their fast response, water damage was minimal, and we were able to repair, patch and paint within a few days. Their price was reasonable, they were very professional and I know  I will gladly call SERVPRO again should the need arise.

I would like to complement your company on a fantastic job with the contents cleaning and restorations from smoke and fire damages.  The SERVPRO crew’s quick / immediate response for the initial evaluation / cleanup was perfect and timely.  The inventorying and packing out was a truly professional operation with special care to heirlooms and collectables / artwork.  The contents cleaning was superb; as the returned items in most cases were actually cleaner than before the smoke damages occurred. 

The help in unpacking the well packed / well cleaned items returned was a real blessing and thank you.  Each box was returned to the original room from the pack out (perfect).  The SERVPRO contents restoration group crews were so well organized and careful with everything that it is truly amazing.  5 Stars out of 5 for SERVPRO’s great work, and double 5 Stars (10 Stars) for the Managers; especially Lisa Van Norman and her attention to detail / site visits and outstanding communication throughout the restoration process.

Highly Recommended,

Ben G. Houser

This was an extremely difficult time for our family to deal with & this team was nothing short of extremely caring and courteous to our family. Ther kept me informed at work & Jarid ensured that my sitter/mother-in-law were comfortable & my son was safe. They interacted with everyone & really exude exceptional customer service.

I honestly can’t say enough good about SERVPRO of Benton, Jasper, Newton and Southern Lake Counties!  We had a major flood in our home from a broken hot water pipe last year. We were not home at the time it broke and 16 inches of 140 degree water ran into our basement, and all over our kitchen and dining room floors.  (Our tankless hot water heater worked like a champ!)  Because of the steam and the huge amount of water, everything had to be packed up and stored from our first floor.

The folks at SERVPRO were amazing!  From the top on down, every single person we dealt with was efficient, careful, personable, and most of all, compassionate.  I felt like they had our back.  With SERVPRO’s help we were able to get our home repaired and put back together better than ever. 

They truly live up to their claim on their trucks—“Like it never happened.”  We recommend them enthusiastically to anyone who asks us about our experience.  Their help made a difficult situation as painless as humanly possible.

I still smile every time I see one of their bright green trucks! They are definitely the best at what they do. 

You guys were amazing through the whole process. I was so nervous about choosing a water mitigation company due to my last experience with <other restoration company>, but you guys went above and beyond. You were very informative, courteous and just wonderful to work with. Although I hope we never go through this again; its nice to know you're here if I need you.

Amazing job cleaning, packing and moving my contents in!

Everyone was super friendly and informative. They were here within minutes of me calling and were very respectful of our house.

Everyone at SERVPRO was helpful and friendly!

Sam and her team were awesome!

SERVPRO of Benton, Jasper, Newton and Southern Lake Counties saved me THOUSANDS of dollars. My fish tank busted on the second level of my house. Their fast response saved my house from getting further damage. They were professional, caring and took all the hassle off of me by dealing with my insurance company. I hope I don't need their services again, but if I do I will call nobody else.

I had SERVPRO come to my house to clean my carpet in my living room. I was so happy with the living room, that I asked for them to come back to do my lower level and furniture. All of the staff were friendly and helpful.

When times seemed like the worst and everything was a problem SERVPRO had the solution. They took care of a water damage that spread throughout the main level and basement of my home. Their fast response saved my basement ceiling. Dealing with Elsa was a great experience. Thank you SERVPRO for giving me my home back!

When I was selling my house, the buyer's agent insisted that we have all of the carpets cleaned before closing at the last minute. SERVPRO of Benton, Jasper, Newton and Southern Lake Counties was able to clean all of the carpets on very short notice. SERVPRO was also the least expensive of all the companies I contacted, not that you could tell with the high quality of work. I was out of state at the time and felt really secure that SERVPRO would treat my house like it was their home.

They did a great job cleaning our air ducts.  We will be calling them again.

I just wanted to thank you and SERVPRO for your continued fantastic service. You have all been awesome to work with when I was an adjuster at State Farm, as well as when you did mitigation in my home for a water loss. Now as a Project Manager for Henn and Sons Construction you and SERVPRO are my go to mitigation company because of the quality work you provide, both then and now. 

Thank you again!

I just wanted to let you know how pleased I am regarding the service that your SERVPRO team provided the Morris family for their water claim with Travelers.  We here at The Boulevard are always grateful to know that when we refer a third party contractor to one of our Insureds, they are treated with respect and the restoration service provided is professional and efficient. 

Kudos to you and your team and please share this with your manager!  Timing is everything as proven by the fact that you had just stopped by our office while I was on the phone with the Insured. 

Best wishes for 2017!

A serious mold issue is a very scary experience! Staff handled the mold quickly and gave us peace of mind. They walked through the restoration with us and Lisa was outstanding! She was always available and listened to any concern as if it was her home. We consider her a good friend and very glad we met her! Carley the owner and Junior were such a blessing in their commitment to see the job done professionally and complete! A horrible situation turned into a beautiful new bathroom and new friends!

Very professional, cleaned up when done.

Overall we were satisfied with the work the crews did.

Excellent, quick service! They stand by their work and are extremely professional.

I recently had my sump pump fail in our finished basement... Carley and his crew came out and saved all of our belongings and the carpeting... Carley was great, explained everything they did, constantly kept me informed and was a huge comfort in our time of trouble... May God bless you Carley and your family, you truly are a great person... To ALL my friends out there, if you ever need their services, he truly is the BEST... I can't thank you enough...