What our Customers say...

Water Damage Testimonials

I didn't want to have to call SERVPRO. I mean, do you ever really want to be dealing with an emergency water situation?! We have used them twice - once from rainwater during a storm and once when our washing machine leaked (2nd floor, down into the kitchen area). Thank goodness for 24 hour service. They responded quickly and came out to assess the situation. They worked with my insurance company so I didn't have to deal with trying to understand coverage. They salvaged what they could, monitored the drying, and restored my basement and kitchen back to what it was before. I hope I don't need to call them again but have referred them to others dealing with water and mold issues.

They were very courteous and prompt. I've had two floods in the past five years and after the first flood, I was so impressed that I called them out after my second flood. I would highly recommend them  


Sara and Sam were amazing! They took the time to talk us thru everything they were doing. The way Sara, Sam and the rest of the staff worked was the best I’ve seen! Attentive, on time, very thorough and communication was great! I didn’t want them to leave. The owners even checked in on us- SERVPRO for the win!!

Here we are 1 week away from 2 major events being held at the home, a graduation party & OUR wedding! We found water in our basement requiring total carpet & some drywall removal. The entire team that we encountered was fantastic! Sarah, Mike and especially Christian were more than compassionate when dealing with us and our situation. Much can be said to the selection and training of the employees and the management of the company. My family and I thank you for your kindness that you have shown us.

We live in a condo and had water damage.  Your company took care of the clean up.  We have been noticing a "sour smell" coming from the pump room and unfortunately the smell was seeping into our condo.  When you were working on our condos, you gave me a card if I had any problems.  I really appreciated that. I called this morning regarding the smell from the pump room.  I would like to thank you for the prompt attention we received.  You responded that you could have someone out today between 1 and 2.  It was awesome to have such a prompt response. Sarah was right on time.  She is a great lady. She went through everything and informed us exactly what happened (through no fault of yours) and what needed to be done.  She took time with us and explained what had been done.  She is very knowledgeable and understanding. Your company has taken great lengths to get our building back in shape.  We really appreciate your knowledge regarding mold.  We are so happy that through your knowledge things were done the right way. We will definitely recommend you and your services. It is a pleasure when companies actually take pride in the work they do.

"...Response was quick and professional.  The water problem was approached immediately and all materials removed at the site.  This is the way to operate a business, TOP NOTCH. I highly recommend this company, they are amazing.  I give them 5 Stars!"

"I couldn't have asked for a more compassionate group of professionals.  Stephanie was so patient with me, I felt so comfortable in a frightening situation."

I honestly can’t say enough good about SERVPRO of Benton, Jasper, Newton and Southern Lake Counties!  We had a major flood in our home from a broken hot water pipe last year. We were not home at the time it broke and 16 inches of 140 degree water ran into our basement, and all over our kitchen and dining room floors.  (Our tankless hot water heater worked like a champ!)  Because of the steam and the huge amount of water, everything had to be packed up and stored from our first floor.

The folks at SERVPRO were amazing!  From the top on down, every single person we dealt with was efficient, careful, personable, and most of all, compassionate.  I felt like they had our back.  With SERVPRO’s help we were able to get our home repaired and put back together better than ever. 

They truly live up to their claim on their trucks—“Like it never happened.”  We recommend them enthusiastically to anyone who asks us about our experience.  Their help made a difficult situation as painless as humanly possible.

I still smile every time I see one of their bright green trucks! They are definitely the best at what they do. 

You guys were amazing through the whole process. I was so nervous about choosing a water mitigation company due to my last experience with <other restoration company>, but you guys went above and beyond. You were very informative, courteous and just wonderful to work with. Although I hope we never go through this again; its nice to know you're here if I need you.

SERVPRO of Benton, Jasper, Newton and Southern Lake Counties saved me THOUSANDS of dollars. My fish tank busted on the second level of my house. Their fast response saved my house from getting further damage. They were professional, caring and took all the hassle off of me by dealing with my insurance company. I hope I don't need their services again, but if I do I will call nobody else.

When times seemed like the worst and everything was a problem SERVPRO had the solution. They took care of a water damage that spread throughout the main level and basement of my home. Their fast response saved my basement ceiling. Dealing with Elsa was a great experience. Thank you SERVPRO for giving me my home back!